Tim Willis Email & Phone Number

Senior Cloud Engineer planning and delivering client technical projects in areas including -• Endpoint / Intune enrollments• 365 mail migrations• Modern desktop projects• Data / SharePoint migrationsEscalation point for Service desk.

London

Technical lead for a number of clients within this MSP, working closely with account managers and other technical teams to deliver projects and ensure customer service. Projects included email migrations, Intune implementations and OneDrive / Sharepoint migrations.

London, England, United Kingdom

Working as part of the Projects and Escalations teams, planning and delivering infrastructure projects. Projects included implementing a variety of solutions on Azure cloud, on prem and private cloud. Involved in project planning and administration and liaising with clients.• 365 email migrations• Mimecast installations• Microsoft Endpoint Manager / Intune deployments• Windows hyper-v builds and deployments• 3rd line support inc onboarding, upgrades and patches• Assisting service desk members

London

IT Support Manager, overseeing IT infrastructure upgrades, managing supplier IT relationships and providing on-site support as necessary.● Overseeing IT infrastructure development and projects● Managing outside IT suppliers● IT budgeting● Intranet project inc creating company knowledgebase ● Server and Infrastructure management inc Vmware, AD, Exchange and firewalls● Projects inc email archiving and migration● Escalation point for ongoing IT issues

London

IT Manager for company providing outsourced technical support services to barristers chambers, Solicitors and other legal organisations. Latterly based at head office, the role at CTS included spells based permanently at client sites as detailed below. It involved -● Overseeing central helpdesk function● Supporting and mentoring technical officers● IT budgeting and planning● Leading client projects including - ○ Exchange to Office 365 migrations ○ Internet link upgrades ○ Active Directory / Server upgrades ○ Remote desktop services set up project

London

IT Manager on site, supporting users, managing IT function and implementing several IT projects.● Completion of email system migrations● Diary system upgrade● Internet and infrastructure upgrade and replacement● Server replacement, upgrade and virtualisation● Staff pc refreshes● Network administration● User and hardware support and troubleshooting

London

Role managing IT services for this large solicitor at their head office in Central London and other UK sites.• Stabilisation and review of Terminal Server environment.• Completion of stalled email migration project.• Infrastructure support, review and upgrades.• Server consolidation and virtualisation.• Server and user administration.• Hardware and software installs, upgrades and troubleshooting.

Camberley

Contractor at project site supporting infrastructure, networking, installs, upgrades and other user support.• Infrastructure support inc firewalls, switches, networking.• User administration and security.• Hardware installation and support.• Software installation and support inc operating system rollout, patching and upgrades.

Blackfriars, London

Contractor in team supporting over 500 users at all levels in the corporate head office in Blackfriars. Left to go on extended honeymoon.• Hardware installation and configuration (inc laptops, desktops, printers, phones)• Software installation and troubleshooting• Call management and prioritisation• New computer builds and training• Support for in house applications and other software

Kensington, London

A three-month, extended contract as part of a team supporting over 1500 users at all levels at thehead office.• Network user administration• Desktop support, pc and Mac• Desktop application support• Remote software installation and configuration using Unicenter• Computer builds• Hardware installation and configuration

London

Initially a three-month contract, continuously extended supporting all users up to director level atthe head office.• Windows desktop support and configuration• Network administration and monitoring• Responsibility for data backup, restores and off-site media rotation• AS/400 security administration, maintenance and support• Face-to-face support and remote user support• Support & configuration for all software on site• PC configuration and builds

Measham

Departmental manager overseeing IT functions on-site; managing staff, developing reporting systems and supporting users.• Management and development of the IT function on-site.• Reporting system development (using AS/400 query and pc software).• Network administration.• Hardware upgrade and support.• Software support, installs and auditing.• Support for on-line electronic auctions.

Education record

Bachelor Of Science - Bsc (Hons), Computing And Information Systems, First Class Degree