Taimur K. Email & Phone Number

As a dedicated Client Support Professional at Payactiv, I manage a crucial product line that empowers employees to access their earned wages on demand. My role involves driving the adoption, retention, and satisfaction of UKG Wallet clients across diverse markets and segments. With over 8 years of experience spanning customer success, sales, and business development, I have consistently delivered exceptional value and results within the FinTech and SaaS industries.Core Competencies:B2B Sales & Account Management: Proven expertise in cultivating and maintaining client relationships, enhancing satisfaction, and achieving sales targets.Lead Generation & Marketing Strategy: Adept at developing and implementing strategies that drive engagement and growth.Customer Service & Support: Committed to understanding client needs and challenges to provide tailored solutions.Customer Relationship Building: Skilled in fostering strong, productive partnerships with clients, partners, and stakeholders.Cross-Functional Collaboration: Partner with product, engineering, and marketing teams to drive product innovation and improvement.Project Management Expertise:Methodologies: Proficient in Waterfall, Agile, and Lean methodologies.Planning: Expertise in crafting detailed project plans and setting clear objectives.Risk Management: Experienced in identifying and mitigating project risks effectively.Stakeholder Engagement: Strong capability in managing expectations and fostering collaborative relationships.Resource Allocation: Skilled in optimizing budgets, personnel, and materials for maximum efficiency.Workflow Optimization: Demonstrated ability to enhance productivity and streamline processes.Performance Monitoring: Competent in tracking progress and making data-driven decisions.Change Management: Expertise in managing project changes while ensuring alignment with goals.Leadership: Proven ability to lead and motivate cross-functional teams.Communication: Effective in presenting updates, negotiating, and resolving conflicts.Tools and Software Proficiency:Project Scheduling: Microsoft Project, Smartsheet, AsanaTask Management: Trello, Monday.com, ClickUpCollaboration: Slack, Microsoft Teams, ZoomResource Management: Resource Guru, FloatGantt Charts: GanttPRO, TeamGanttKanban Boards: Kanbanize, LeanKitRisk Management: RiskWatch, @RISKDocumentation: Confluence, Google WorkspaceBudgeting: QuickBooks, CostlockerTime Tracking: Toggl, Harvest