Tim Anderson Email & Phone Number

Austin, TX, US

Working with Financial Institutions to bring world class online banking to their consumers.

Austin, Texas, United States

In addition to managing Implementation and Support of our checking and loan platforms, I'm also working closely with Sales and Product to develop new products. My responsibility includes creating the training and processes for our clients, training our Sales team, and serving as a Pre-Sales contact for strategic clients. This includes traveling onsite for.

Austin, Texas, United States

In this role, I was responsible for the implementation and support of Kasasa’s lending and checking product platforms. This is done through managing 3 managers and over 30 indirect reports across 4 teams. In this role, I have:- Built a process to submit and prioritize improvement requests from individual contributors to the product team. - Acted as Program.

Austin, Texas, United States

In this role, my focus was to launch of all Kasasa products including Reward Processing, Account Opening, Marketing Programs, and Website hosting. This is in addition I was responsible for the support of Kasasa's SaaS platform.Achievements during this time include:- Built a consistent and cohesive Client Experience from pre-launch through post launch.

Austin, Texas Area

I was responsible for the Technical Success of Kasasa's Products. We worked with clients to ensure a smooth and transparent implementation process and a support experience built on trust and communication. To do so, at the time I was responsible for three different teams: Technical Implementation, Technical Support, and our Escalation and Tools team. In my.

Austin, Texas Area

As Director of Technical Operations, I was responsible for the Implementation and Support of Kasasa's Technical products. While in this role, I managed a team of 25 highly skilled Supervisors and Technical Representatives. Together, we:- Standardized our implementation process to increase quality and reduce timelines.- Piloted and released a Hosted option.

Austin, TX

I managed the daily operations of 12 technicians and 2 supervisors within the BancVue (Now Kasasa) support organization. This included staffing, forecasting, budgeting, training and employee development. I was able to work closely with other teams across Kasasa including Marketing Operations, Technical Installation, and Product Development to deliver world.

Austin, Texas Area

Provide support for all of BancVue's products in a POD structure. Support of SQL Based software as well as Website maintenance and Online PFM Software Manage all direct technical needs for 43 clients with 96 total products including daily data collection and monthly rewards calculations as well as installation and upgrade support. Clients accounted for.

Austin, Texas Area

Provide Support to Community Banks and Credit Unions for their Internet, Mobile, and Voice Banking software with emphasis on excellent customer service and an efficient work flowManage Escalations and act as a point of contact for both Development and CustomersMaintain written records of actions taken in a Support Ticketing System Regularly work with Dev.

Round Rock, TX

Provide Solutions to small and medium businesses for a wide variety of technical situationsTraining on functionality of different products, including Load Balancers, Servers, SANs, Switches, Firewalls, and many other peripherals as well as most major software vendors including VMware, Microsoft, Symantec, and CitrixPosition solutions in an acquisition and.