Tim Mason
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Tim Mason Email & Phone Number

Customer Service Representative Level 3 at Inogen
Location: Greater Cleveland, United States, United States 11 work roles 1 school
1 work email found @inogen.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email t****@inogen.com
LinkedIn Profile matched
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Current company
Inogen
Role
Customer Service Representative Level 3
Location
Greater Cleveland, United States, United States
Company size
578 employees

Who is Tim Mason? Overview

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Quick answer

Tim Mason is listed as Customer Service Representative Level 3 at Inogen, a company with 578 employees, based in Greater Cleveland, United States, United States. AeroLeads shows a work email signal at inogen.com and a matched LinkedIn profile for Tim Mason.

Tim Mason previously worked as Customer Care Representative II at Inogen and Patient Technical Services Advocate at Inogen. Tim Mason holds Business Administration from Lorain County Community College.

Company email context

Email format at Inogen

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{first_initial}{last}@inogen.com
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AeroLeads found 1 current-domain work email signal for Tim Mason. Compare company email patterns before reaching out.

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Profile bio

About Tim Mason

Experienced and focused. Senior Customer Service Professional and Technical Service Specialist with a proven capacity to troubleshoot issues to ensure customer satisfaction. Committed to addressing customer concerns with speed, accuracy and professionalism while working within company policies. Consistently meets and exceeds productivity goals. Mentor and trainer to other representatives. Multiple Award Winner for Customer Service excellence. Inogen Corporation Core Values Award Winner 2019 Key competencies include: • Customer Focus• Troubleshooting / Problem Resolution• B2B and B2C • Upselling• Patience / Compassion• Process Improvement• Rapport Building• Order Entry / Data Entry• Microsoft Office• Onbase• Oracle• FACTS• FDA Compliance Software• Microsoft Outlook / Outlook ExpressTIMMS SoftwareSAPExcellence in Training Troubleshooting for New Customer Service RepresentativesSalesforce SoftwareOracle EBSAuth.Net (Online Credit Card Purchasing Processing)

Listed skills include Customer Service, Quality Assurance, Medical Devices, Customer Satisfaction, and 4 others.

Current workplace

Tim Mason's current company

Company context helps verify the profile and gives searchers a useful next step.

Inogen
Inogen
Customer Service Representative Level 3
goleta, california, united states
Website
inogen.com
Employees
578
AeroLeads page
Company profile
View company profile Email format
11 roles · 29 years

Tim Mason work experience

A career timeline built from the work history available for this profile.

Customer Service Representative Level 3

Inogen

Cleveland, OH, US

Customer Care Representative Ii

Inogen

Brooklyn Ohio

Patient Technical Services Advocate

Inogen

Brooklyn Ohio

Jan 2018 - May 2022

Senior Customer Service Professional | Technical Service Specialist

Durable Medical Equipment | Credit | Retail Management

I am an experienced and focused Senior Customer Service Professional and Technical Service Specialist with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Customer Service Representative/Service Department

Health Aid Of Ohio

Parma Ohio

Mar 2017 - Dec 2017

Customer Service Coordinator

Invacare Corporation

Elyria, OH

  • Responded to escalated customer service calls and quality issues per FDA guidelines.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Communicated and enforced Service Center policies, procedures and quality assurance measures.
  • Managed call flow by exceeding corporate target of 15 calls per hour in queue.
  • Exceeded corporate target for customer satisfaction for 180 months in a row.
  • Achieved customer satisfaction rating of 100% within 24 months.
2011 - 2016 ~5 yrs

Senior Technical Service Representative

Invacare Corporation

Elyria, OH

  • Responded to customer inbound calls and assisted with troubleshooting.
  • Assisted dealers and end-users by troubleshooting complex issues with power wheelchairs and other Home Healthcare Equipment.
  • Identified quality issues with Invacare products and reported these findings per FDA guidelines.
  • Attained certification in Invacare Power Wheelchairs and Respiratory products; performed troubleshooting and repairs of products.
  • Processed returned products and took appropriate action per warranty and returns guidelines. Identified and communicated quality issues with efficiency. Authorized returns and communicated to Customer Service.
  • Assisted end users in identifying appropriate dealers or providers of parts and repairs.
2005 - 2011 ~6 yrs

Product Specialist - Respiratory Products The Aftermarket Group (Invacare Corp)

Invacare Corporation

Elyria, OH

  • Handled complex customer service for company’s respiratory product line.
  • Served as main point of contact for other representatives on respiratory product line.
  • Identified and recommended correct parts for dealers.
  • Traveled to manufacturing facility in Florida to receive extensive training in respiratory parts and provided internal training with coworkers.
2001 - 2005 ~4 yrs

Customer Service Representative

Invacare Corporation

Elyria, OH

  • Handled customer service calls in a 100+ person call center.
  • Entered orders, meeting and exceeding goals for customer service and order entry proficiency.
  • Provided availability and pricing on parts.
  • Accurately and efficiently processed customer returns.
1999 - 2001 ~2 yrs

Redemption Specialist

May Credit Service Center

Sheffield, OH

  • Handled inbound calls from customers identified as habitual returners.
  • Recognized with Diamond Star Award for providing highest level of friendly customer service.
  • Communicated and enforced Service Center policies, procedures and quality assurance measures.
  • Developed effective relationships and communicated clearly with all call center departments.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Provided accurate and appropriate information in response to customer inquiries.
1997 - 1999 ~2 yrs
Team & coworkers

Colleagues at Inogen

Other employees you can reach at inogen.com. View company contacts for 578 employees →

NV Nicole Vorkapic Nicole Vorkapic Colleague at InogenNew Orleans, Louisiana, United States, United States View → TT Tami Toy Tami Toy Colleague at InogenLorain, Ohio, United States, United States View → JH Jürgen Hannig Jürgen Hannig Colleague at InogenBerlin Metropolitan Area, Germany View → AG Alice Green Alice Green Colleague at InogenSanta Barbara, California, United States, United States View → DL Delissa Lawson Delissa Lawson Colleague at InogenSachse, Texas, United States, United States View → MN Marta Nikolin Marta Nikolin Colleague at InogenGreater Reading Area, United Kingdom View → JP John Porcelli John Porcelli Colleague at InogenBrook Park, Ohio, United States, United States View → LP Lynn Pham Lynn Pham Colleague at InogenRockwall, Texas, United States, United States View → YA Yewbdar Afework Yewbdar Afework Colleague at InogenPlano, Texas, United States, United States View → EF Elspeth Feldman Elspeth Feldman Colleague at InogenCrownsville, Maryland, United States, United States View →
1 education record

Tim Mason education

FAQ

Frequently asked questions about Tim Mason

Quick answers generated from the profile data available on this page.

What company does Tim Mason work for?

Tim Mason works for Inogen.

What is Tim Mason's role at Inogen?

Tim Mason is listed as Customer Service Representative Level 3 at Inogen.

What is Tim Mason's email address?

AeroLeads has found 1 work email signal at @inogen.com for Tim Mason at Inogen.

Where is Tim Mason based?

Tim Mason is based in Greater Cleveland, United States, United States while working with Inogen.

What companies has Tim Mason worked for?

Tim Mason has worked for Inogen, Durable Medical Equipment | Credit | Retail Management, Drive Devilbiss Healthcare, Health Aid Of Ohio, and Invacare Corporation.

Who are Tim Mason's colleagues at Inogen?

Tim Mason's colleagues at Inogen include Nicole Vorkapic, Tami Toy, Jürgen Hannig, Alice Green, and Delissa Lawson.

How can I contact Tim Mason?

You can use AeroLeads to view verified contact signals for Tim Mason at Inogen, including work email, phone, and LinkedIn data when available.

What schools did Tim Mason attend?

Tim Mason holds Business Administration from Lorain County Community College.

What skills is Tim Mason known for?

Tim Mason is listed with skills including Customer Service, Quality Assurance, Medical Devices, Customer Satisfaction, Technical Support, Troubleshooting, Training, and Team Building.

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