Senior Operations Manager
Current- Coordinate with the marketing department to align sales strategies with ongoing or upcoming promotional campaigns.- Generated reports from CRM to provide insights on customer preferences, loyalty program effectiveness, and promotional campaign results.- Managed incoming office emails and managed administration budgets with Excel/Google Sheets- Performed clerical work, including photocopying, filing and answering front desk phone calls- Organized team meetings, special projects and office events- Administered purchase orders and invoices, ensuring timely payments and deliveries.