Tim Behling Email & Phone Number

Greater Milwaukee Area

Drive field-level execution of key strategic initiatives to support the achievement of performance objectives, increase profitability,quality, knowledge and revenue growth across all Store regions. Launch process innovations that result in enhanced delivery of quality customer experience, increased knowledge of products and services and support the growth of the business. Lead the coordination of continuous business improvements to enhance the customer experience and achieve increased sales and revenues.

Greater Milwaukee Area

Provide leadership for the direction and tactical execution for the delivery of training for Residential Sales across the enterprise. The Sales group includes, but may not be limited to, Inbound Sales, Outbound Sales, Direct Sales, Retail Sales, Retail Sales Partners, Customer Solutions and other groups as applicable. Oversees the delivery of training for new employee training programs, new product/service launch training and on-going employee development in coordination with Sales client leadership. Partner with Learning Design to increase training efficiencies, identify new delivery methods, measuring the impact of training and insure consistent learning methodologies based on client and business needs. Lead the Sales Learning Delivery Managers and Sales Learning Delivery Facilitators to insure collaboration and partnership building across all sales functions and areas of Learning Delivery.

Greater Milwaukee Area

Responsible for the implementation and delivery of sales training programs, product and service initiative support and new hire sales training for sales and service channels. Retail ( Company Owned and 3rd Party) , Direct Sales, Inbound and Outbound Sales centers and Retention. Locations include Wisconsin, Ohio and Kentucky properties.

Greater Milwaukee Area

Responsible for the strategic direction and implementation of sales training programs, product and service initiative support and new hire sales training for sales and service channels.

Responsible for the strategic direction and execution of all learning activities within the Time Warner Cable-Wisconsin Division. Primary responsibilities include but are not limited to the analysis of divisional learning needs, design and development of learning programs to meet needs,measure learning outcomes with key business drivers, cross-functional collaboration with all business units to meet organizational objectives. Additional responsibilities include the implementation and support of leadership development and performance management programs.

Leader of the Central Region training team comprised of 15 instructional professionals. Responsible for planning, implementing and evaluating the learning programs for the Central Region which comprised over 3,000 employees. Programs included new hire training programs, sales training, product and service training, leadership development programs.

Trainer for US Cellular Central region from October 1999 to September 2002. Responsible for new hire training, soft skill training for all employees, team building and leadership training programs. Utilized the ADDIE instructional design process when creating, implementing and evaluating training programs. Certified facilitator from the MAQUIN group in Madison.

Led a team of retail sales professionals and technical staff at a main retail location and three remote kiosk locations in SE Wisconsin. Responsible for sales force development and quota achievement, customer service and support, facility management, community and vendor relations and other duties as needed. Managed a staff of 12 employees.

Developed business accounts through existing account relationships, prospecting and referral business. Assessed wireless business needs and fulfilled the needs with the appropriate products and service plans. Frequent follow-up, customer service, maintaining employees programs, equipment upgrades and account analysis were a few of the job responsibilities.

At the Ewald Automotive Group, I held three main positions during my tenure: Automotive Sales Consultant, Finance Manager and Automotive Leasing Consultant. Primary responsibilities include but not limited to the assessment of customer needs, matching products and services with customer needs, maintaining existing relationships with customers while building a new customer base through prospecting and referrals. As Finance manager, I provided financing for new and used car customers, supported insurance and warranty products and provided after market sales support. Maintained financial records, completed necessary loan paperwork and worked with local banks and auto manufacturers to procure competitive rates.