Tim Bigarelli Email & Phone Number

Victoria, Australia

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

Benefit Pocket is a startup within a corporate environment with the vision of becoming the go-to platform for everyday health and wellbeing. As the head of product, I am responsible for leading the development of the roadmap and taking a lean approach to product development. This includes overseeing customer development, rapid prototyping, and product delivery to drive the product towards product-market fit and achieve Bupa's commercial goals. Our goal is to provide better advice, easier access, and lower costs for health and wellbeing.

Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb

At Bupa Wellness, I was responsible for developing and executing the B2B Health & Wellbeing roadmap. I led a team of four product managers, balancing the needs of maintaining existing products, developing new products to meet market demand, and customizing our existing offering for "platinum" clients. A significant part of my role involved onboarding various third-party suppliers to meet market needs while maintaining Bupa's strict clinical standards within a risk-averse culture.My achievements include:• Serving as the acting Head of Bupa Wellness for six months, overseeing a business unit comprising product, operations, client success, and service delivery teams.• Maintaining a product portfolio that generates $10m in revenue, including on-site, voucher, and digital products.• Working closely with the GTM and sales teams to gather client and employee insights through surveys and interviews, and creating a roadmap based on this research.• Developing and launching an e-commerce website to promote our products, and working with the GTM team to create sales strategies and campaigns.• Launching a new telehealth health check product that includes an integration into our Bupa Wellness portal for reviewing results and receiving personalized recommendations.• Leading the product management and rollout of 28 by Sam Wood to all Bupa members (B2C) during the first outbreak of COVID, resulting in significant member uptake and an increase in member NPS.

Melbourne, Vic, Au

Australian Life Tech (ALT) - 28 by Sam Wood - is a technology-driven health and fitness company. Our ever-growing portfolio of digital assets are underpinned by a common purpose – to help people live their life, better. I joined Australian Life Tech at the start of their journey of insourcing the product and technology functions. On the tech side, I had the responsibility of building a team developers that could continually evolve the ALT products to keep ahead of the opposition in what is an extremely competitive landscape. On the product side, I had the responsibility of conducting research, collating our ideas and creating an realistic product roadmap. My successes include:• Built an agile development team with a great culture• Sustained an NPS of 80, an Exit Survey result of 4.3/5, and Churn that is well below the industry benchmarks• Use NPS, Exit Surveys, Ideas Lab and Customer Interviews as key inputs into our Product Roadmap• Balance the tactical needs while working on the strategic initiatives with Founder and the CEO• Manage a Customer Service team that now has a CSAT of +95%• Implemented an analytics system for all business reporting, customer insights and marketing automation• Contributed to the growth of the business through the acquisition (and retention) of members• Led our online shopping integration with Woolworths• Overhauled our workout video delivery to make it more personalised and dynamic for our membersIn 2022, 28 by Sam Wood was acquired by myDNA for $71m

Victoria, Au

At Medibank, I was responsible for the roadmap and delivery of the Medibank Mobile app. Using the SAFe development methodology, I worked to discover solutions to key problems, present them to the senior leadership team, and collaborate with the delivery team to bring them to fruition. During my time at Medibank, I developed a strong working rhythm with the product and delivery teams.

Providence, Ri, Us

Part of Sir Richard Branson’s Virgin Group, Virgin Pulse offers a breadth of best-in-class solutions to maximise employee engagement and performance initiatives and drive measurable and positive outcomes for your employees and business. I was responsible for building The Virgin Pulse Global Challenge, which became one of the world's leading employee engagement and wellbeing programs. We blended science and entertainment to create a program that helps members connect with physical activity, make healthier nutritional choices, improve their sleep habits, and increase their mental resiliency to better manage stress. During my time at Virgin Pulse, we grew the product from 30,000 members (Australia only) to over 400,000 members globally, generating $25+ million in revenue and achieving a member NPS of +50.I had been with Virgin Pulse (previously GCC) since its infancy, and over the nine years I have hired and nurtured the talent, evolved the structure and played a key role in product management, delivery and operational processes. Over this time my team has grown and continued to produce an engaging product on a solid technology platform, with a clear focus on customer experience.

South Melbourne, Victoria, Au

In my time as the Technical Lead at GCC I took the product from being a ‘simple’ .NET Web application running on one server in a Melbourne data centre to a complex web application hosted on Microsoft Azure that can withstand significant traffic while maintaining no degradation in the user experience. In 2016, Global Corporate Challenge (GCC) proudly joined Virgin Pulse to become the leading provider of digital-first, employee engagement and wellbeing solutions. GCC is now known as Virgin Pulse Global Challenge.Accolades:Platinum, Platinum & Gold - AVA Digital Awards 2016 (email campaign, mobile app, event website)Platinum & Gold - Marcom Awards 2016 (event website & email campaign)Winner - Interactive Media Awards 2015 (health/nutrition)Silver - Best Mobile App Awards 2015 (best social/lifestyle app)Silver - Asia Mobile & App Design Awards 2015 (mobile app/responsive site)MarCom Awards 2015 - 100 Day Journey website (Platinum winner) & 100 Day Journey email campaign (Gold winner)AVA Digital Awards 2015 - Mobile apps & website (Platinum winner)Interactive Media Awards 2015 - Best in class - health/nutrition (Winner)

East Saint Kilda, Victoria, Au

Flash Advertising (now Helsinki Agency) is a mid-size agency that integrates traditional and digital channels in its communication campaigns. During my two years at the agency, I worked part-time on GCC (who partially owned the agency) and part-time delivering websites for clients such as Pioneer, Enviroweek, Four Sisters, and Sidchrome. The agency's clients included multinational organizations, local providers, and non-profit organizations

Santa Monica, California, Us

London, England, Gb

Canberra, Act, Au

Core Credential Of Readiness

Bachelor Of Computing

Education record