Timothy Borrego Email & Phone Number

Portland, Or, Us

Boston, Massachusetts, United States

As a Release Analyst, I oversee the planning, coordination, and execution of software releases, ensuring that all changes are thoroughly tested and implemented smoothly into production. I am responsible for maintaining release schedules, identifying and mitigating risks, and communicating with stakeholders throughout the release cycle.

Somerville, Massachusetts, United States

- Partner with systems experts and teams as a Release Manager.- Implemented Incident Management best practices to track emerging issues, troubleshoot effectively, and communicate efficiently with a wide range of stakeholders.- Manage internal requests to deliver timely responses.- Documentation of admin processes, self-serve guides to enable non-technical teams.

Somerville, Ma

- Created and led training initiatives to focus team proficiencies in soft skills, de-escalation techniques, systems, and technical knowledge.- Daily review of individual phone calls to provide specific feedback and coaching for phone agents.

Greater Boston Area

- Troubleshooting 3D printing equipment over the phone with customers.- Provide expert assistance to customers and handled a high volume of calls with consistent quality.- In depth knowledge with Salesforce Service Cloud ticket system and reporting.- Live video trainings for customers to get them set up with new equipment.

Portland, Oregon

Produced technical content around high end consumer products demonstrating technical aptitude and ability to quickly learn new material and share that knowledge. Self-directed, independent problem solver, able to maximize the impact utilizing a team.Sales process successfully employs content to turn leads into enthusiastic brand promoters.- Produced 60 instructional tech videos in 6 months resulting in organic lead generation and valuable content for customer support and education.- Personable customer support over phone, email, and online chat.

Portland, Oregon

Led small business through exploratory process to educate them about the supply chain of specialty coffee and the technical aspects of sample roasting and quality evaluation.

Portland, Or

Work with specialty coffee roasters and cafe owners in Portland to meet their coffee equipment service and sales needs. Managed communications and team dispatching for preventative maintenance program. Trained with La Marzocco in Seattle for in-depth technical knowledge.

Portland, Or

Advised on green coffee inventory and purchasing, sample roasting, QC, and communication with importers. Worked independently to roast production coffee for wholesale clients and retail cafe location. Organized roasting systems for efficiency from ordering to invoicing.

Arlington, Ma

Managed coffee roasting operations, QC, and retail presence through a period of rapid growth. Worked with importers to ensure proper tracking of green coffee. Travelled to Guatemala multiple times to maintain direct buying relationships, evaluate coffee quality, gather photographs and stories to communicate brand values to customers. Created marketing campaigns, and related design materials distributed in blog posts, email newsletters, and print, designed and maintained all brand collateral and product labels. Hired, trained and managed a team of 6 to 8 employees at roastery. Designed and built systems for roasting operations workflows, customer service protocols. Served on Board of Directors.

Safety ambassador in commercial aviation. Front line customer service in sometimes high stress situations.

Street team campaigns in urban and college environments to provide information and increase enrollment in Zipcar memberships.