Tim Chaize M.B.A. Email & Phone Number

Henderson, Nevada

• Spearheaded the design and implementation of a new KPI dashboard, collaborating with cross-functional teams of more than 25 employees to identify critical metrics and create user-friendly visualizations.• Render insights and recommendations to Management and the Board of Directors with opportunities for strategic improvement and innovation.• Create and execute insightful data-driven strategies to optimize the Allowance for Credit Loss process leading to 25% reduction in processing time and improved accuracy.• Designed and automated existing processes and reporting using business intelligence and data visualization tools cutting down on report generation by more than 30%.• Work cross-functionally on large-scale projects to help drive analytical reporting, dashboard creation, and build forecasting models.

Las Vegas, Nevada

• Conceptualized the design, testing, and success of Spend Stimulation project from through product launch, increasing customer spend by 20%.• Streamline forecasting model processes and enhance model accuracy by more than 10%.• Execute analyses and communicate strategic recommendations to Senior Management.• Develop and manage reporting dashboards tracking KPIs through business intelligence and data visualization tools.

Las Vegas, Nevada Area

• Acting manager accountable for delegation of company/departmental deliverables, reporting and other tasks to provide insights to key business stakeholders including Senior Executive Team, Property General Managers and Marketing Executives• Manage and train a team of 3+ analysts to provide company/departmental deliverables and reporting to key stakeholders.• Collaborated with stakeholders to define business requirements and created dashboards and visualizations that provided actionable insights.• Design and manage customer segmentation to improve customer reinvestment levels, improving profitability by up to 100%.• Create and implement testing agendas to gain insights into customer behaviors and performance.• Lead interdepartmental Social Committee to increase employee engagement and retention.

Henderson, Nv

• Led a team of 20+ employees, fostering a culture of excellence and continuous improvement leading to regularly outperforming year-over-year revenue growth and customer satisfaction targets.• Managed all aspects of inventory, reducing shrinkage through effective loss prevention strategies and out-of-stock situations through tailored inventory management.• Implemented improved training program for employees, increasing product knowledge and sales skills.• Cultivated a team-oriented culture improving employee retention/turnover and bettering employee engagement.

Las Vegas

Oversight of the Fitness and Team Sports departments at The Sports Authority. I provide specific product knowledge and support to ensure customer satisfaction for one of the nation’s largest sporting good retailers. I directly increase sales, the awareness and sale of extended services, and overall appearance in specified departments through the employment of customer-friendly sales techniques, expertise of merchandise and services, and maintenance of company-wide standards. I aid in implementing merchandising, sales, and team-building strategies to exceed customer and employee satisfaction, visual-merchandising standards, and revenue goals.

Reno, Nv

Oversight of the Fitness and Team Sports departments at The Sports Authority. I provide specific product knowledge and support to ensure customer satisfaction for one of the nation’s largest sporting good retailers. I directly increase sales, the awareness and sale of extended services, and overall appearance in specified departments through the employment of customer-friendly sales techniques, expertise of merchandise and services, and maintenance of company-wide standards. I aid in implementing merchandising, sales, and team-building strategies to exceed customer and employee satisfaction, visual-merchandising standards, and revenue goals.

At hgcDirect my role was to aid people in finding the right contacts for their home projects. hgcDirect was an year-round home show that let you tour the showrooms without the hassle of the pesky sales personnel. You get the information you need from the businesses you want.

I helped create and implement more efficient processes for inventory management, shipping and receiving processes, and shrink avoidance. I also coached and mentored new associates in merchandising strategies, internal policies and team building.

At a recreational service facility I provided friendly customer care to and supervision of 200 to 300 children (ages 4 to 12) on a daily basis. I supervised between 3 and 20 associates on a daily basis. Provide associates with training, evaluation, and coaching to help ensure quality care and more efficient work processes. I helped with development, planning, and scheduling of daily activities and tasks for patrons and associates on a weekly basis.

Master Of Business Administration (M.B.A.), Business Administration

Bachelor Of Arts (B.A.), General Studies

Education record