Technical Services Management Professional with 20+ years’ experience in the provision of professional technical support for advanced computer technology and equipment enterprise customers around the globe. Brings combined expertise in micro- and macro-level technical management as well as ample experience in complex project planning, coordination, and execution. Offers a strong background in assembling, developing, and leading high-performance technical teams capable of achieving a +75 NPS® rating and customer satisfaction at a rate of 98% or higher. Possesses a solid reputation as a quick study able to learn and master new technologies, processes, and systems efficiently and effectively.
Listed skills include Document Management, Professional Services, Unix, Technical Support, and 17 others.