Tim Connon Email & Phone Number

Carmel, In

Subject Matter Expertise (SME)- SME on Remote Access / Telecommuting Infrastructure- SME on Security environment, VoIP environment, Data Center Operations, Network environment, Cisco (ASA, SourceFire, Umbrella, Prime, ISE, BLueCoat ProxySG, Palto Alto, CheckPoint, Airwatch)- SME VoIP environment included; Genesys/ Interactive Intelligence PureConnect- SME DataCenter Operations included; VMware virtual environment, APC Data Center rack enclosure and UPSKey… Show more Subject Matter Expertise (SME)- SME on Remote Access / Telecommuting Infrastructure- SME on Security environment, VoIP environment, Data Center Operations, Network environment, Cisco (ASA, SourceFire, Umbrella, Prime, ISE, BLueCoat ProxySG, Palto Alto, CheckPoint, Airwatch)- SME VoIP environment included; Genesys/ Interactive Intelligence PureConnect- SME DataCenter Operations included; VMware virtual environment, APC Data Center rack enclosure and UPSKey Accomplishments- Lead liaison and vendor manager on domain, certificates, voice and ISP providers ensuring services were delivered in a timely manner, identifying the best and most current products on the market, and resolving and trouble-shooting any issues and problems with account representatives. - Resolve system-wide issues, such as email outages, network outages, cyber threats, hacking attempts, and viruses maintaining optimal operations and security. - Designed and developed comprehensive, organization-wide security environment to streamline processes and procedures. - Reverse-engineered obsolete systems, aligning to current standards by gaining insight into original design.- Relocated entire infrastructure from Indianapolis, IN to Carmel, IN, including re-architect and upgrading security environments, proxies, and tools as well as developing infrastructure to optimize technology and minimize risks. - Planned and set up a new, modern, Genesys call center in partnership with the Contact Center Department to process customer services calls and inquiries about products and services. - Mentored and trained employees to set clear expectations, perform to the best of their abilities, and to meet the high standards of the organization.- Developed documentation and training for junior team members to educate on processes, protocols, and procedures of the organization and use an ongoing reference material in performing job duties. Show less

Vernon Hills, Il

Led in-house and consultant teams in large-scale infrastructure deployments and upgrades, in addition to data network infrastructure design, maintenance, and overhaul. Oversaw all aspects of client network security (Checkpoint, Cisco). Coordinated across functions to manage IT resources/processes and with third-party vendors on engineering and professional service activities. Managed day to day helpdesk activities.Earned numerous awards for outstanding achievements, including Employee… Show more Led in-house and consultant teams in large-scale infrastructure deployments and upgrades, in addition to data network infrastructure design, maintenance, and overhaul. Oversaw all aspects of client network security (Checkpoint, Cisco). Coordinated across functions to manage IT resources/processes and with third-party vendors on engineering and professional service activities. Managed day to day helpdesk activities.Earned numerous awards for outstanding achievements, including Employee of the Year.- Implemented branch rollout procedures and installed 10 new branch offices. - Coordinated IT aspects of mergers with acquired Credit Union corporate IT departments. - Trained and mentored helpdesk support representatives, provided group and/or one-on-one training/coaching.- Resolved all levels of support issues through IT ticketing system, maintaining >95% approval rating. Show less

Chicago, Il

O’Hare International Airport Operations Supervisor