Technical Writer experienced in product documentation and user manuals for enterprise cloud and on-premises security software, and drug and medical device manufacturing SOPs and work instructions. Also experienced in hardware and software support, and software testing. Technical skills include Flare, WordPress, and other HTML authoring tools, Gitkraken, MS Word and other word processing tools, desktop publishing tools, and photo editing tools. Strong media and communication training with a Master of Arts in Canadian Studies, focused on film censorship and related issues (including children's rights), from Carleton University. Other training includes courses in graphic design and business communications. Freelance writer and editor, with published work including poetry, peer-reviewed journal articles, and a romance novel. Freelance website consultant. Operates a small multi-author publishing company.