Manage an operational utility services team responsible for Privacy procedures, risk identification and assessment, governance routines, monitoring and oversight, regulatory change management, program and controls design, controls and issues management, and stakeholder engagement with Legal, Compliance, and Business Privacy Leaders.

Responsible for leading the Regulatory Rules Management and Change Management programs and the Global Regulatory Compliance Policies Governance program.

Responsible for the design, implementation, management, and oversight of the Privacy Program and framework across all business lines and corporate functions. - Product and marketing reviews and assessments - Regulatory Change Management - Global Regulatory Oversight - Third party and vendor reviews - Data Management, Data Loss Prevention, Data Access Rights

I oversaw the privacy program across multiple consumer business lines; to protect and properly use personal information in a risk-aware manner, complying with legal, regulatory, and internal standards.- Championed regulatory compliance (GDPR, CCPA, GLBA, regulatory alerts)- Developed and implemented new policies, standards, and procedures.- Managed and trained a team of 25 first line of defense privacy liaisons.

I managed a team of directors and managers in the execution of the operational risk management framework across Prudential Annuities, including actuarial, finance, service, operations, technology, and investment management.- Developed and implemented risk operating procedures and standards.- Advised executive leadership on new and emerging risks, and consulted on risk management strategies and priorities; promoted an effective risk management culture.- Contributed to key cross-functional and business committees to drive risk awareness and risk mitigation.

As the ORM and Basel AMA Regulatory Lead, I managed the relationship with the FRB and OCC examiners, managed the exams, updates, and action plans, with ongoing communication with the regulators.- Oversaw the Operational Risk Basel Advanced Measurement Approaches (AMA) gap analysis and implementation plan; coordinated with all work streams to ensure completion of risk-based requirements.- Liaised with Enterprise Risk Management, the Project Management Office, Internal Audit, and other control function groups to ensure assessments, testing, and program requirements were completed successfully.

Business line risk officer focused on executing the risk governance framework across American Express OPEN, Consumer Card Services Group, and Consumer Travel Network.- Collaborated with the first and second line of defense functional teams, business and control partners, to drive risk-aware business decisions via project and initiative risk reviews. 

Managed a global team of integrated auditors performing operational, financial and technology related assurance reviews across multiple business units. Effectively communicated results and recommendations to business unit senior and executive management, and influenced management action plans to strengthen the internal control environment.