Tim Delotell Email & Phone Number

Marysville, Ohio, Us

Provide Infrastructure and Operations Support for critical business and manufacturing systems.Manage team of 7 cross functional engineers (Linux/Windows/Database/AWS/GCP/Workflow Automation/Data Center Support)Oversee Infrastructure costs with a focus on minimizing costs and maximizing usage in AWS and On Prem Champion efforts to standardize and automate instance builds in both AWS and on prem VM environmentsChampion efforts to standardize and automate Linux/Windows patching in both AWS and on prem VM environmentsKey contributor in the implementation of the Critical Incident Management process

New York City, Ny, Us

Expanded the LexisNexis Global Command Center’s capabilities to provide a Cloud Support Model for the New LexisNexis Product Suite. • Automated the Major Incident Engagement and Business Communications process• Defined and implemented Incident Management Roles and Responsibilities.• Implementation of Business Impact Dashboards, providing a status (real time and historical) view of Critical Product/Services.• Liaison between the Global Command Center and various LexisNexis business units to identify and drive Continuous Improvement opportunities.

New York City, Ny, Us

Provided infrastructure and operational support for the New LexisNexis Product Suite (Lexis Advance). • Transformation and establishment of a Global DevOps team (US/Philippines) to provide Level1/2 Support for the Company’s Flagship product• Transform from an On Premise Support model to an AWS Cloud Support model.• Key contributor in the transition to a Site Reliability Engineering (SRE) support modelLed effort for the selection of Monitoring and Metrics Tools for the New LexisNexis Cloud implementation.• Improve New Lexis product KPIs – target customer availability from 98% to 99.9%• Championed efforts to standardize processes and lay groundwork for automated recovery vs. manual intervention.

New York City, Ny, Us

Provided operational support for all database environments in the LexisNexis and Elsevier Corporate Business Systems (CBS) portfolio. • Transformation and establishment of the Global Database Administration Support Team (US/UK/India)• Development of a Resourcing model to ensure adequate staffing and manage workloads• Development of Roles & Responsibilities between development and Operational DBAs• Automated corrective actions where appropriate

New York City, Ny, Us

Responsible for design, implementation and support of critical customer facing Oracle Databases.Define, document and implement Standardized Installation/Configuration process for Oracle 10g RAC Linux, reducing risks and the time to implement from 40 hours down to 8 hours.