Customer Experience Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Timea Kovacs Email & Phone Number
Customer Experience & Escalation Manager @ Devo | Operations, Data Analytics, CRM
at
Devo
1 work email found
@devo.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience & Escalation Manager @ Devo | Operations, Data Analytics, CRM
Location
Spain, Spain, Spain
Company size
Who is Timea Kovacs? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Timea Kovacs is listed as Customer Experience & Escalation Manager @ Devo | Operations, Data Analytics, CRM at Devo, a company with 260 employees, based in Spain, Spain, Spain. AeroLeads shows a work email signal at devo.com and a matched LinkedIn profile for Timea Kovacs.
Timea Kovacs previously worked as Customer Experience Manager at Devo and Escalation Manager and process improvement specialist at Devo.
Company email context
Email format at Devo
This section adds company-level context without repeating Timea Kovacs's masked contact details.
{first}.{last}@devo.com
89% confidence
AeroLeads found 1 current-domain work email signal for Timea Kovacs. Compare company email patterns before reaching out.
Profile bio
About Timea Kovacs
In my current and previous roles, I have created, maintained, and utilized comprehensive knowledge bases, SLAs, and key metrics and KPIs to facilitate efficient information retrieval and operational excellence. I have also proactively driven escalations to ensure visibility, traction, and swift resolution, while amplifying the customer's voice throughout the organization. I am passionate about problem solving, customer relationship management, and team motivation, and I strive to bring diverse perspectives and experiences to the team. I value collaboration, contribution, and support, and I work with the help of my colleagues and stakeholders to achieve the best outcomes for the customers and the company.
Listed skills include Leadership, Public Speaking, People Management, Retail, and 27 others.
Current workplace
Timea Kovacs's current company
Company context helps verify the profile and gives searchers a useful next step.
Devo
6 roles
Timea Kovacs work experience
A career timeline built from the work history available for this profile.
Escalation Manager And Process Improvement Specialist
CurrentAs an Escalation Manager, I have played a pivotal role in enhancing customer experience and operational efficiency. My responsibilities have significantly expanded beyond traditional escalation management, encompassing a wide array of strategic, analytical, and operational tasks. Key achievements and duties include:- Day-to-Day Workflow Review and.
Aug 2022 - Present
Pps Google- Escalation Team Lead
Lead a team responsible for all cloud Partner on boarding, activation and support escalations, within a quickly growing Cloud Partner ecosystem - Ensuring multiple levels of support are delivered within set SLA targets- Assisting in the creation of new processes and procedures- Reporting and creating content for weekly and monthly business reviews.
Aug 2021 - Aug 2022
Pps Google- Escalation Manager
- Manage and monitor the escalation team queue ensuring that the escalations and requests are answered within the SLA- Identify trends and establish a needed cross functional incident resolution process- Participate in across vendors teams meetings and meetings with Google stakeholders - Monitor the work queue and prioritize accordingly - Train and provide.
Oct 2020 - Aug 2022
Google Partner Program- Tier 2 Technical Support Advisor
- A technical point of contact for different tiers of agents - Advise team leads and/or quality analysts about preventive measures- Working with other internal teams to flag any gap in processes, guidelines or workflows- Review a correct case handling and technical aspect of flagged tickets
Jul 2020 - Nov 2020
Google Partner Program- Tier 1 Technical Support Advisor
Feb 2019 - Jul 2020
Team & coworkers
Colleagues at Devo
Other employees you can reach at devo.com. View company contacts for 260 employees →
DT
Dfn Troum
Colleague at Devo
Bejaia, Bejaia, Algeria, Algeria
View →
FG
Fran Gómez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
DV
Daniel Villacañas Sanchez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
AG
Adrián Gutiérrez Jiménez
Colleague at Devo
Community Of Madrid, Spain, Spain
View →
MM
Madhurata M.
Colleague at Devo
New Delhi, Delhi, India, India
View →
RR
Roberto Roldán Notario
Colleague at Devo
Greater Madrid Metropolitan Area, Spain
View →
AG
Aurelio Gamero Díaz
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
LH
Liliana Hassanias Sanchez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
GV
Geja Van Koten-Pander
Colleague at Devo
Joure, Friesland, Netherlands, Netherlands
View →
CC
Chihwei Chao
Colleague at Devo
Saratoga, California, United States, United States
View →
Dfn Troum
Colleague at Devo
Bejaia, Bejaia, Algeria, Algeria
View →
FG
Fran Gómez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
DV
Daniel Villacañas Sanchez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
AG
Adrián Gutiérrez Jiménez
Colleague at Devo
Community Of Madrid, Spain, Spain
View →
MM
Madhurata M.
Colleague at Devo
New Delhi, Delhi, India, India
View →
RR
Roberto Roldán Notario
Colleague at Devo
Greater Madrid Metropolitan Area, Spain
View →
AG
Aurelio Gamero Díaz
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
LH
Liliana Hassanias Sanchez
Colleague at Devo
Madrid, Community Of Madrid, Spain, Spain
View →
GV
Geja Van Koten-Pander
Colleague at Devo
Joure, Friesland, Netherlands, Netherlands
View →
CC
Chihwei Chao
Colleague at Devo
Saratoga, California, United States, United States
View →
FAQ
Frequently asked questions about Timea Kovacs
Quick answers generated from the profile data available on this page.
What company does Timea Kovacs work for?
Timea Kovacs works for Devo.
What is Timea Kovacs's role at Devo?
Timea Kovacs is listed as Customer Experience & Escalation Manager @ Devo | Operations, Data Analytics, CRM at Devo.
What is Timea Kovacs's email address?
AeroLeads has found 1 work email signal at @devo.com for Timea Kovacs at Devo.
Where is Timea Kovacs based?
Timea Kovacs is based in Spain, Spain, Spain while working with Devo.
What companies has Timea Kovacs worked for?
Timea Kovacs has worked for Devo and Webhelp.
Who are Timea Kovacs's colleagues at Devo?
Timea Kovacs's colleagues at Devo include Dfn Troum, Fran Gómez, Daniel Villacañas Sanchez, Adrián Gutiérrez Jiménez, and Madhurata M..
How can I contact Timea Kovacs?
You can use AeroLeads to view verified contact signals for Timea Kovacs at Devo, including work email, phone, and LinkedIn data when available.
What skills is Timea Kovacs known for?
Timea Kovacs is listed with skills including Leadership, Public Speaking, People Management, Retail, Account Management, Reporting And Analysis, Customer Satisfaction, and Communication.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Timea Kovacs you were looking for.
View similar profiles
