Meka Smith Email & Phone Number

Texas, United States

Research and resolve escalated employee issues with all health and welfare vendorsServes as the subject matter expert for the Academy's benefit programs in alignment with and under the general guidance of benefits and HR leadershipDevelop and maintain H & W vendor relationships " Manage the Benefits Advocate Center processes and serve as the primary contact for continued training and center improvements.Manage the QMSCO process and communicate with state agencies to ensure compliance with such orders.Support the administration of Academys 401K plan and maintain 401K broker and vendor relationship(s) "Conduct applicable compliance audits such as 5500, SOC, SAR, etcMonitor compliance laws as they relate to job functions " Thorough understanding and application of: HIPPA, FMLA, ADA, USERRA, ERISA, and DOL.Research and resolve escalated employee issues with all health and welfare vendorManage the direct bill premium (COBRA) process in collaboration with the vendor.Review and/or approve pending transactions in the benefits enrollment system.Respond to all email inquiries received in the benefits mailbox within specified SLA requirements

Remote

Managed employee benefits program, working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options.Managed continuous enrollment processes, as well as yearly enrollment periods. Directed and controlled 401K,medical, dental, and vision benefit packages.Explained benefits to plan participants in easy to understand terms in order to educate each on available options.Trained new team members in policies and procedures and offered insight into the best ways to manage job tasksand duties.Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions throughtelephone, email, and in-person interactions.Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.Coordinated and conducted employee orientations to promote understanding of coverage and options.Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement

Business Administration, Management And Operations

Education record