-Represented User Experience on a multi-disciplinary leadership team responsible for the UX, Product, and Technology direction of an entire Product Family consisting of 60+ UX, PM, Devs, PMOs, QA, and other partners-Managed and mentored a team of 6 User Experience designers, fostering a collaborative environment that enhanced team productivity and design quality. -Orchestrated the User Experience strategy across various product lines, including those without dedicated UX roles, resulting in a unified and enhanced user experience across products.-Revolutionized the Medicare insurance enrollment experience, elevating online enrollment rates from 8% in 2018 to 60% in 2021 through user-centric design enhancements and strategic UX interventions.

-Conducted discovery, generative research, stakeholder research, iterative ideation, evaluative research, implementation support, and content creation for several key initiatives -An expert in both moderated and unmoderated User Research methodologies -As a team leader and contributor, I won the Willis Towers Watson company-wide hackathon for utilizing Artificial Intelligence and Machine Learning for a Health Insurance Plan Recommendation Engine

- Lead all aspects of inContact’s User Research Initiatives- Recruit, plan, execute, and report out on various User Research activities such as A/B Usability Testing, Exploratory Research, Validation Testing, and Contextual Inquiry- Gather user feedback via diary studies in Beta Release- Maintain a repository of users to test- Maintain a repository of user research tools - Train other team members on various user research methods- Conduct remote user research such as Usability Testing, Validation Testing, Card Sorting Exercises, and Day in The Life Exercises

- UX project lead of LANDESK’s largest and highest priority project- Interact with multiple Product Managers and stakeholders to plan, create, and implement effective solutions- Prioritize, distribute, and review work of 3 UX Designers on product team- Conduct user interviews and contextual inquiries- Create product specific user personas- Teach and train other team members on various interaction design/user research methods- Create low and high fidelity prototypes for mobile, desktop, and web applications- Develop corporate-wide UX design guidelines - Design, conduct, analyze, and communicate results of in person and remote usability tests on mobile, desktop, and web applications- Conduct A/B and multi-variate usability testing

- Pulse oximeter usability study- Software usability testing on medical device- Plan, coordinate, recruit users, and conduct usability testing- Provide design recommendations based on study data