Tim Glennon Email & Phone Number

Naperville

Field Sales Agent - Sold and serviced B2B Supplemental Insurance; fluent in Salesforce.

Greater Chicago Area

• Switched places with Spouse, who took a lucrative job. Ran House and Family.
• Crash course in Project, Program & Financial Management, Psychology, Family Effectiveness Consulting, Cooking, Organizational and Human Development
• Coach for AYSO Soccer
• Board Member and Coach for Access Sports, Inc. (Sports for kids with Special Needs)
• Started Adult Indoor Soccer League
• Completed a Graduate Certificate in Organizational Development and Consulting at Benedictine… Show more Switched places with Spouse, who took a lucrative job. Ran House and Family.

• Learning Services Manager for 50+ Training Accounts Directed all phases of training account management with key stakeholders for Tier I, II and III customers ($4.5+ Million Annual).
• Tackled strategic training challenges for customers in a time of shrinking budgets and head-count reductions by defining requirements for training, investigating feasibility, assembling SOWs, creating business case and.
• Ensured quality training products by securing resources… Show more Learning Services Manager for 50+ Training Accounts Directed all phases of training account management with key stakeholders for Tier I, II and III.
• Ensured quality training products by securing resources through pilot development and volume delivery of custom network troubleshooting, VoIP, microwave and IMS courses delivered in-person, remotely or asynchronousy.
• Identified customer training paths/programs for their employees to prepare for deployments of new products and features which enhanced their adoption and rollout.
• Secured key resources in conjunction with annual demand plans by continuously analyzing account needs.

Naperville, IL

• Maintenance Training Lead for Technical Support Problem solved organizational and culture issues for an international Remote Technical Support Organization.
• Facilitated Change Management and Organizational Development activities following merger of Alcatel and Lucent Technologies by conducting Focus Groups and roll out of 360 Feedback.
• Led efforts to build asynchronous inexpensive, reliable Outage Process training curriculum, contributing… Show more Maintenance Training Lead for Technical Support Problem solved organizational and culture issues for.
• Led efforts to build asynchronous inexpensive, reliable Outage Process training curriculum, contributing to standardizing and improving organizational responses for Remote Technical Support engineers.
• Lead Developer on strategic two-day in-person Customer Service Training for Remote Technical Support Engineers (post-Sales) accommodating experienced and new employees. Collaborated with international team to build.

Naperville

• B Level ManagerManaged customer-facing user groups and organizational development for the Wireless Technical Support Center.
• Served as Lead Facilitator / Developer / Trainer for Diversity Council Organizational Development, enhancing the development of a rapidly growing and diverse organization.
• Coordinated agenda, speakers, audio-visual requirements, training sessions, on-line conference content, surveys and demonstrations for over 60 Technical User Groups in conferences of up… Show more B Level.
• Coordinated agenda, speakers, audio-visual requirements, training sessions, on-line conference content, surveys and demonstrations for over 60 Technical User Groups in conferences of up to 500 people that met 1-4 times.

Graduate Certificate (Completed December 2017), Organizational Development And Consulting

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Classes Towards Secondary Education Certification