Timothy Hilke Email & Phone Number

Newport News, Virginia, United States

Colorado Springs, Colorado Area

Served as a manager of operations for field services managing the day-to-day operations of 50 employees consisting of 6 teams, 6 subordinate leaders. Responsible for daily operations, pricing, inventory, and a P&L that is encompassing $7.5 million dollars in operating revenue that directly contributes to an $80 Million business unit throughout the United States and Europe.• Analyzed processes and implemented changes that resulted in doubling revenue and reducing expenses.• Implemented new pricing structures that were previously overlooked that amounted to tripling revenue• Turned around a dysfunctional, and mis-managed team, to meet all KPIs and increased revenue.• Tripled headcount to handle increased demands without waste.• Managed to a P&L that showed increased financial performance year over year.• Implemented procedures which dramatically increased performance KPIs and productivity.• Oversaw operations that encompassed scheduling, field technicians, project management, warehouse operations, and proposal writing.

United States

Serves as a manager of logistics and operations training within Army Reserve; Directly responsible for the health, welfare and training of 4 teams consisting of 25 personnel; responsible for the training and safety of leaders and employees in organizations exceeding 60 personnel, up to 10 times per year; training rotational organizations on transportation Operations, security, and Supply Chain operations; serves as the Subject Matter Expert (SME) in logistics operations; conducts reviews and evaluations for over 10 rotations a year enhancing the organization’s capabilities and performance.

Denver, Colorado

Serves as a Technical Field Operations Manager managing the day-to-day operations for 40 in-home technicians throughout the state of Colorado. Responsible for 40 trucks and drivers and accompanying inventory of over 2,000 lines of inventory, parts, and stock. Accountable for tools, equipment, and repair items used for in-home repairs.• Implemented an operations program that dramatically increased technicians’ performance.• Turned around a dysfunctional team from below level participation and quality to 100% participation and above plan performance.• Implemented an in-home sales program that was adopted across the entire western division.• Recognized as the first Denver Technical manager to meet quarterly plan and receive incentive bonus.

Colorado Springs, Colorado Area

Serves as a director of Logistics and Operations managing day to day operations; provides logistical support for foresters in multiple locations. Plans and resources forestry operations that revolve around creating defensible space, post fire rehabilitation, forest fuels reduction, forest preservation, and timber harvesting.• Implemented a maintenance program that reduced expenses by over $200,000 per year.• Implemented supply chain processes that reduced fraud, waste, abuse as well as stock level reduction; managed over 220 lines of inventory.• Responsible for purchasing and procurement of all equipment, vehicles, parts, tools, and general supplies; manages relationships of 73 Vendors. Reduced inventory spending by 30%.• Consistently manages a budget line with no over-spending.• Implemented an effective and efficient transportation program that reduced expenses by over $100,000 per year.• Developed and executed a Safety program that is fully OSHA and ANSI compliant; cost containment certified by the state of Colorado which reduced insurance and worker’s compensation expenses by 5%• Implemented a Hazardous Materials program to ensure safety and OSHA compliance.• Oversaw the development and design of a fully integrated Enterprise Resource Planning system that incorporated maintenance, purchasing, receiving, inventory control, project management, and customer relationship management.

Planned, developed and directed team procedures. Integrated the functions of supply, transportation, maintenance, aviation logistics and medical service into a cohesive unit.• Commander for a Forward Support Company; managed the planning and execution of multifunctional logistics in support of over 700 Soldiers.• Directly responsible for the health, welfare, training, and worldwide deployment of 90 Soldiers and 40 vehicles worth $7,442,285.• Responsible for the activation of a brand-new unit, to include standard operating procedures and administrative systems and processes which previously did not exist.• Planned, organized and supervised preparation and execution of unit movement and operations with multinational, military and commercial agencies.• Managed civilian contracts, purchase requests for non-standard military supply items, and acquisitions.• Acted as safety officer implementing standards and processes that resulted in zero injuries or accidents; passed every OSHA and Environmental Compliance inspections on the first visit.• Coordinated Forward Area Resupply Points which delivered over 3 million gallons of gasoline, inventory items, and general supply;; was the most proficient resupply point in Germany.• Developed equipment reset and replenishment procedures at multiple locations in Europe for equipment valued at over $148 million dollars; set the standard for the unit.• Coordinated, managed, and executed logistical operations for food, fuel, water, inventory, and maintenance for over 10,000 personnel in Ansbach Germany, as well as Balad and Baghdad Iraq.• Expertly executed maintenance operations for over 100 pieces of equipment and vehicles; increased the overall operational readiness rating of the equipment from an 85% to 98%, which exceeds the Army standard of 95%.• Ranked in the top 2 of all members of the same rank within my unit.

Washington D.C. Metro Area

Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development. Successfully managed the sales teams, developed a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization’s presence throughout the assigned territories.• Regional Vice President for 3 markets; was recruited by the Market Vice President of the DC Metro area to gain enough of a market share to warrant hiring a full team. The sale focused on C-level executives from SMB to Large fortune 1000-2000 Markets. The services featured Local, Long-distance, Internet, Wireless, and PB, consistently exceeded sales objectives and quotas.• National Sales Manager tasked to create channels with partners, resellers, wholesalers, and referral agents to expand reach and brand awareness. Developed and implemented a strategic sales plan, prospected, direct outside sales, managed a strategic enterprise sales cycle with C level and executive-level management in major vertical markets. • Regional Manager with 4 sales offices and over 25 sales people; aggressively recruited to turn around “at risk” market. Entered market with 90 day plan to reorganize, retrain, and redeploy office. Managed and developed four markets and increased sales productivity by over 350%. • Area Sales Manager hired to deploy small business VOIP services. Tasked to roll-out Washington DC market which included hiring, training, developing, and coaching of a brand new sales force. Built team from ground up including hiring, training, and market roll-out. Exceeded sales quota the first month in operation.• Tasked on multiple occasions to roll-out new markets or turn-around struggling sales offices due to my ability to quickly assess shortfalls and implement transitional strategies in order to either open new markets or make markets profitable.

Master Of Business Administration (Mba), Operations, 4.0

Graduate, Logistics, Materials, And Supply Chain Management

The Warrior Leader Course is a monthlong course that teaches specialists and corporals the basic skills to lead small groups of soldiers..

Leadership, Military And Strategic Leadership

Studied Leadership, Operational planning, and military history.

General Studies, General Studies

FFA, Letterman in track (long, high, triple jump).