Kristy Smith Email and Phone Number
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Kristy Smith is a Director Cross Functional Services | ITIL, KCS Foundation at Bell Techlogix, Inc.. She possess expertise in training, team building, customer service, instructor led training, team leadership and 45 more skills. Colleagues describe her as "I hired Kristy for the Knowledge Management leader position she had at Unisys. Kristy is extremely organized and detail oriented which served her well managing 40 plus Knowledge Managers around the globe. Her ‘dig in and get it done’ approach made her an effective manager that continuously supported service improvements while meeting and often exceeding cost savings targets. Kristy is an inspiring leader and will bring out the best in anyone that is driven to succeed. She truly cares about her team and it shows in the deep relationships she developed. I cannot recommend her highly enough, I think the world of Kristy and so appreciate our work relationship. " and "I worked with Kristy on different teams, however, during Transitions she was an absolutely fabulous mentor, a treasure trove in terms of knowledge management. Always there to help when stumped and a Champion during Client meets and dinners wherein she would pitch in with our inputs. A fantastic Collaborator with superb Sales pitches where the Customer cannot just say NO. It was fun working with her in pressure cooker situations and striking down deadlines with panache. A fabulous friend, fantastic mentor , the Must Have employee and always the Face of the Organization she works for."
Bell Techlogix, Inc.
View- Website:
- belltechlogix.com
- Employees:
- 483
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Director Cross Functional ServicesBell Techlogix, Inc. Oct 2023 - PresentOversee performance improvement cross-functional teams and processes including Knowledge Management, Training, Quality, Problem Management, Change Management, Incident Management, and Major Incident Management.
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Senior Cross Functional ManagerBell Techlogix, Inc. Mar 2021 - PresentSalt Lake City, Utah, United StatesManage coordination, administration and timely execution of cross-functional projects, including setting, tracking and meeting deadlines, coordinating schedules, facilitating communication between project team leaders, and bringing project teams together into a cohesive whole. Create and execute project work plans and revises as appropriate to meet changing needs and requirements. Identify resources needed and assigns individual responsibilities. Liaison between senior leadership team and project team. Review deliverables prepared by teams before passing to clients. Effectively apply a methodology and enforce project standards. Prepare for engagement reviews and quality assurance procedures. Minimizes exposure and risk on projects.
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Global ManagerUnisys Sep 2019 - Mar 2021Salt Lake County, Utah, United StatesManaged a team of up to 40 knowledge managers located in Hungary, Netherlands, Philippines, India, and USA. Coached, mentored and developed the team including overseeing new employee onboarding and providing career development planning and opportunities. Led employees by providing an overall context and framework to encourage individual contribution which included goal setting, feedback, and performance planning. Led team members to meet the organization's expectation for quality, productivity and continuous improvement. Provided opportunities for accountability and feedback. Fostered a spirit of teamwork. -
Project Manager- Service Desk ImplementationUnisys Sep 2017 - Sep 2019Greater Salt Lake City AreaProject Manager for Service Desk Implementation. Worked directly with the IT leadership of Fortune 500 companies and government agencies to successfully transition a newly created Service Desk. Responsibilities included managing the deliverables for the following workstreams: Knowledge Management, Training, Hiring/Staffing for the initial Service Desk, Telephony, Networks, Major Incident Management, Problem Management and Incident Management. Developed, defined and executed project plans, schedules, budgets and deliverables. Identify needed resources for projects, define and assign major project roles. Monitored the product/program/project from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed. Assigned and monitored work of project/program management staff, providing technical support and direction. Responsible for the successful planning and implementation of assigned projects where success criteria included meeting quality, cost, schedule and performance requirements.
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Knowledge Management SpecialistUnisys Jul 2015 - Sep 2017Greater Salt Lake City AreaA valuable member of the Unisys transition team responsible for Knowledge Management. Work directly with the IT leadership of Fortune 500 companies and government agencies to gather Service Desk processes and procedures. Responsibilities include analyzing ticket information to identify top call drivers to ensure the Knowledge Base contains solutions to the most frequent and critical calls. Conduct gap analysis to determine missing information and identify Knowledge Base Articles that need to be re-written from a Service Desk perspective. Responsible for all Knowledge Management deliverables and tasks in the project plan. Apply extensive expertise and have knowledge of other related disciplines. Develops solutions to moderately complex problems. Contribute to the completion of specific programs and projects. Supervise skilled and/or lower skilled/routine workers and technical writers.
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Transitions Training Developer For North AmericaUnisys Dec 2014 - Jul 2015Develop, manage, and execute the training plan for newly acquired accounts in order to successfully prepare call center agents for a successful account launch. Work closely with clients to determine the KSAs required for call center agents. Develop the training agenda and module objectives to meet the training requirements. In conjunction with the project management office and call center management define and execute project logistics such as defining candidates for the position, developing training tracks to complete all training requirements, scheduling classrooms and trainers for classes throughout North America. Meet with client Subject Matter Experts to collect information required for training content. Design training courses and content that incorporate instructor led, e-learning, and practical application. Measure training effectiveness. Have experience working with Fortune 500 clients as well as government agencies.
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Sr Technical Trainer, North AmericaUnisys Sep 2014 - Dec 2014Greater Salt Lake City AreaResponsible for planning, developing, organizing and directing technical training of employees and customers in the installation, operation and maintenance of the company's products and services. Works with Program Managers, technical support and manufacturing divisions to ensure course materials provide current and relevant product features. Establishes training requirements, standards and schedules. Plans course design and support documentation. Instructs participants and subcontractors as necessary, in both classroom and laboratory environments. Analyzes technical training needs, prepares special courses and related manuals and acquires resources needed to carry out training programs. Keeps abreast of new and evolving research, methods, and techniques for training technical personnel to meet job requirements. Evaluates effectiveness of training
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Curriculum DeveloperJetblue Airways Oct 2011 - Sep 2014Greater Salt Lake City AreaResponsibilities include: program analysis and development, needs assessment, creating performance focused training programs and evaluation of effectiveness. Extensive experience working and communicating with stakeholders from various teams in the operation. Project management experience including data collection, planning, execution, and evaluation. Capable of designing curriculum utilizing adult learning principles and a blended approach of Instructor Led Training and eLearning. Experience designing individual modules as well as entire training programs. -
Curriculum DeveloperJetblue Airways Jan 2004 - Dec 2009Greater Salt Lake City AreaFacilitator, Trainer, and Curriculum Developer. Responsible for developing and facilitating training for new and existing Crewmembers. developed technical and soft skill training. Facilitator certified in Crucial Conversations and Franklin Covey FOCUS.
Kristy Smith Skills
Kristy Smith Education Details
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Business - It Management
Frequently Asked Questions about Kristy Smith
What company does Kristy Smith work for?
Kristy Smith works for Bell Techlogix, Inc.
What is Kristy Smith's role at the current company?
Kristy Smith's current role is Director Cross Functional Services | ITIL, KCS Foundation.
What is Kristy Smith's email address?
Kristy Smith's email address is kr****@****lue.com
What is Kristy Smith's direct phone number?
Kristy Smith's direct phone number is (203)-656*****
What schools did Kristy Smith attend?
Kristy Smith attended Western Governors University.
What skills is Kristy Smith known for?
Kristy Smith has skills like Training, Team Building, Customer Service, Instructor Led Training, Team Leadership, Instructional Design, E Learning, Blended Learning, Project Management, Process Improvement, Microsoft Office, Management.
Who are Kristy Smith's colleagues?
Kristy Smith's colleagues are David Coutu, Dalton Wallace, Wanda Noria, Melodee Haskins, Bryan Zatkulak, Alexnader Meredith, Christopher Resnover.
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