Tim Howerton Email & Phone Number

Tampa, Fl

Manage a customer service team of 17 associates providing assistance to retail and small business credit card customers. Monitor for quality assurance and develop associates for additional responsibility and promotion. Project work includes implementation of a new principle based serviving concept which increased net promoter scores over 20%.

Manage sales staff of 25 in receipt, sales and setup of long distance moving and storage customers. Led company in sales revenue, profits and conversion for length of employment. Trained new agents as they came to the call center floor. Successfully managed startup projects for receipt and processing of moves involving ocean transport. Additionally managed pilot project using callback of potential customers, geenrating in excess of $2 million in revenue in two months.