Tim Dolan Email & Phone Number

Greater New York City Area

Lead strategy, production, operations and capability management supporting global digital marketing channels (website, webcast, email, owned media) for J.P. Morgan Private Bank.

Lead strategy, production, operations and capability management supporting global digital marketing channels (website, webcast, email) for J.P. Morgan Private Bank.

New York, Ny

Responsible for creating best-in-class prepaid products, and the accompanying digital experiences, across acquisition, account management and loyalty journeys; Led development of product and digital capabilities to help American Express accelerate its leadership position in the prepaid space (General Purpose, Travel and Gift) generating more than $689MM in sales across eight global markets, including Australia, Brazil, Canada, China, India, South Africa, United Kingdom and the United States.• Developed first EMV “Chip & PIN” Prepaid Travel Card for American Express, for Brazil market.• Launched cobranded prepaid Card solutions, in the U.S., with Target and AAA.• Launched digital mWallet integration with China Mobile, the world’s largest mobile network, resulting in 600K app downloads within three months.

New York, Ny

Managed capabilities supporting the e-communications infrastructure at American Express, including both marketing and servicing emails. Responsibilities included: Cardmember email address and mobile number coverage, email deliverability assurance, enterprise email policy and email design standards, communication preferences and account alerts. Experience managing both internal email capabilities and external email vendors. Oversaw email capabilities and processes supporting more than 600MM email communications to Cardmembers and Merchants annually.Additionally, oversaw the enterprise process for managing and maintaining company compliance to interactive design standards and best practices.• Led initiative to rebuild the email marketing campaign optimization process for U.S. Cardmembers. Reduced cycle time by half; generated more than $500K in cost saves in year one.• More than doubled email address coverage for U.S. Cardmembers in five years (from 33% to 72%). • Implemented Interactive Excellence, an enterprise governance program, to ensure digital projects met legal, brand, technology and digital standards. Site pages developed in conjunction with the program achieved 78% performance improvement.

New York, Ny

Manage e-mail channel strategy for American Express.• Grew total Alerts enrollments to more than 6MM Cardmembers.• Increased cards acquired through the email channel by >300%.

New York, Ny

Managed marketing for Return Path, an e-mail address services firm focused on helping top marketers build relevant relationships with their customers, generating higher response rates and achieving significant returns on investment with their email program.• Developed positioning and pricing strategy establishing Return Path as market leader for email delivery assurance services, enabling the start-up to generate $2MM in revenue in twelve months.• Managed expansion of the reseller channel.• Developed company privacy policy and obtained Truste certification.

New York, Ny

Built the e-mail list services business for Bigfoot Interactive, a leading e-mail marketing solutions and eCRM company.• Developed sales channels, order processing and e-mail delivery support.• Built business generating more than $3MM in revenue in 12 months. Contributed 35% of total company revenue. Increased portfolio of managed opt-in email records 300% in 12 months.

Orange, Ca

Managed the development and growth of Experian Business Marketing Services, a business line providing business-to-business direct marketing services, including a compiled database of 13 million businesses. Experian is a global leader in direct marketing and risk management services.

Orange, Ca

Managed Experian’s business credit services product line, including online business credit reports, credit risk scoring services, account management services and software applications. Experian is a global leader in direct marketing and risk management services.

Orange, Ca

Managed marketing communications, advertising and public relations for Experian Business Information Services, a strategic business unit of Experian. Experian is a global leader in direct marketing and risk management services(formerly a business unit of TRW, Inc.).

Orange, Ca

Developed marketing communications, advertising and public relations materials for Experian Business Information Services (formerly a business unit of TRW, Inc), a global leader in direct marketing and risk management services.

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