Tim Dolan

Tim Dolan Email and Phone Number

Executive Director, Head of Digital Product & Production at J.P. Morgan Private Bank @ J.P. Morgan
new york, new york, united states
Tim Dolan's Location
New York, New York, United States, United States
Tim Dolan's Contact Details

Tim Dolan personal email

n/a
About Tim Dolan

Digital product expert offers global experience creating online journeys, business capabilities, and digital communications that engage customers, strengthen brands and drive business growth. Successful track record managing digital projects and channels for both start-ups and large, matrixed organizations. Employs user-centered design to remove points of friction to perfect the customer experience. A proven people leader known for building high performing teams.A well rounded business leader experienced in directing complex infrastructure projects, as well as designing and optimizing front end customer experiences. Proficient with agency and vendor partner selection and management. Strong ability to partner with both marketing and technology teams to deliver value-added business and customer solutions. Skill Highlights: Digital Product, Channel & Capabilities Development, Online Customer Experience Design (UX/UI), Digital Strategy, Email & Mobile (SMS) Communications, Privacy Strategy & Implementation, Search Engine Optimization (SEO/SEM), Agile and Waterfall Development Methodologies

Tim Dolan's Current Company Details
J.P. Morgan

J.P. Morgan

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Executive Director, Head of Digital Product & Production at J.P. Morgan Private Bank
new york, new york, united states
Website:
jpmorgan.com
Employees:
59438
Tim Dolan Work Experience Details
  • J.P. Morgan
    Executive Director, Head Of Digital Production
    J.P. Morgan Jan 2018 - Present
    Greater New York City Area
    Lead strategy, production, operations and capability management supporting global digital marketing channels (website, webcast, email, owned media) for J.P. Morgan Private Bank.
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  • J.P. Morgan
    Vice President, Global Digital Marketing (Channels)
    J.P. Morgan Apr 2016 - Jan 2018
    Lead strategy, production, operations and capability management supporting global digital marketing channels (website, webcast, email) for J.P. Morgan Private Bank.
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  • American Express
    Director, Product And Digital Development
    American Express 2010 - 2015
    New York, Ny
    Responsible for creating best-in-class prepaid products, and the accompanying digital experiences, across acquisition, account management and loyalty journeys; Led development of product and digital capabilities to help American Express accelerate its leadership position in the prepaid space (General Purpose, Travel and Gift) generating more than $689MM in sales across eight global markets, including Australia, Brazil, Canada, China, India, South Africa, United Kingdom and the United States.• Developed first EMV “Chip & PIN” Prepaid Travel Card for American Express, for Brazil market.• Launched cobranded prepaid Card solutions, in the U.S., with Target and AAA.• Launched digital mWallet integration with China Mobile, the world’s largest mobile network, resulting in 600K app downloads within three months.
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  • American Express
    Director, E-Communications And Interactive Excellence
    American Express 2005 - 2010
    New York, Ny
    Managed capabilities supporting the e-communications infrastructure at American Express, including both marketing and servicing emails. Responsibilities included: Cardmember email address and mobile number coverage, email deliverability assurance, enterprise email policy and email design standards, communication preferences and account alerts. Experience managing both internal email capabilities and external email vendors. Oversaw email capabilities and processes supporting more than 600MM email communications to Cardmembers and Merchants annually.Additionally, oversaw the enterprise process for managing and maintaining company compliance to interactive design standards and best practices.• Led initiative to rebuild the email marketing campaign optimization process for U.S. Cardmembers. Reduced cycle time by half; generated more than $500K in cost saves in year one.• More than doubled email address coverage for U.S. Cardmembers in five years (from 33% to 72%). • Implemented Interactive Excellence, an enterprise governance program, to ensure digital projects met legal, brand, technology and digital standards. Site pages developed in conjunction with the program achieved 78% performance improvement.
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  • American Express
    Manager, Email Strategy
    American Express 2003 - 2005
    New York, Ny
    Manage e-mail channel strategy for American Express.• Grew total Alerts enrollments to more than 6MM Cardmembers.• Increased cards acquired through the email channel by >300%.
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  • Return Path
    Vice President, Marketing
    Return Path 2001 - 2003
    New York, Ny
    Managed marketing for Return Path, an e-mail address services firm focused on helping top marketers build relevant relationships with their customers, generating higher response rates and achieving significant returns on investment with their email program.• Developed positioning and pricing strategy establishing Return Path as market leader for email delivery assurance services, enabling the start-up to generate $2MM in revenue in twelve months.• Managed expansion of the reseller channel.• Developed company privacy policy and obtained Truste certification.
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  • Bigfoot Interactive
    Vice President, E-Mail List Services
    Bigfoot Interactive 1999 - 2001
    New York, Ny
    Built the e-mail list services business for Bigfoot Interactive, a leading e-mail marketing solutions and eCRM company.• Developed sales channels, order processing and e-mail delivery support.• Built business generating more than $3MM in revenue in 12 months. Contributed 35% of total company revenue. Increased portfolio of managed opt-in email records 300% in 12 months.
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  • Experian
    Director, Business Marketing Services
    Experian 1998 - 1999
    Orange, Ca
    Managed the development and growth of Experian Business Marketing Services, a business line providing business-to-business direct marketing services, including a compiled database of 13 million businesses. Experian is a global leader in direct marketing and risk management services.
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  • Experian
    Manager, Product Development
    Experian 1996 - 1998
    Orange, Ca
    Managed Experian’s business credit services product line, including online business credit reports, credit risk scoring services, account management services and software applications. Experian is a global leader in direct marketing and risk management services.
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  • Experian
    Manager, Marketing Communications
    Experian 1991 - 1996
    Orange, Ca
    Managed marketing communications, advertising and public relations for Experian Business Information Services, a strategic business unit of Experian. Experian is a global leader in direct marketing and risk management services(formerly a business unit of TRW, Inc.).
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  • Experian
    Marketing Communications Specialist
    Experian 1989 - 1991
    Orange, Ca
    Developed marketing communications, advertising and public relations materials for Experian Business Information Services (formerly a business unit of TRW, Inc), a global leader in direct marketing and risk management services.
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Tim Dolan Skills

Strategy Email Marketing Product Development Direct Marketing Digital Marketing Marketing Communications Digital Strategy Marketing Analytics User Experience Crm Mobile Devices Strategic Partnerships Product Management B2b Management Customer Acquisition Integrated Marketing B2b Marketing Brand Development Interactive Marketing Leadership Interactive Programming Public Relations Account Management Mobile Marketing Product Marketing Seo Web Project Management Interaction Design Web Analytics E Commerce Online Marketing Sem Online Advertising International Product Development Capability Development Responsive Web Design Online Privacy

Tim Dolan Education Details

Frequently Asked Questions about Tim Dolan

What company does Tim Dolan work for?

Tim Dolan works for J.p. Morgan

What is Tim Dolan's role at the current company?

Tim Dolan's current role is Executive Director, Head of Digital Product & Production at J.P. Morgan Private Bank.

What is Tim Dolan's email address?

Tim Dolan's email address is ti****@****exp.com

What is Tim Dolan's direct phone number?

Tim Dolan's direct phone number is +191732*****

What schools did Tim Dolan attend?

Tim Dolan attended Pepperdine University, University Of Maryland, College Park.

What are some of Tim Dolan's interests?

Tim Dolan has interest in Social Services, Education.

What skills is Tim Dolan known for?

Tim Dolan has skills like Strategy, Email Marketing, Product Development, Direct Marketing, Digital Marketing, Marketing Communications, Digital Strategy, Marketing, Analytics, User Experience, Crm, Mobile Devices.

Who are Tim Dolan's colleagues?

Tim Dolan's colleagues are Pingshu Han, Carla Sanchez Lujan, Venkat Dubash L, Cfa, Michael Hegel, Yohanes Ari, Adell De Boer-Mwanza, Nissim Boucai.

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