Tim Carroll

Tim Carroll Email and Phone Number

Head of Commercial @ Healthdirect Australia | Commercial strategy, procurement @ Healthdirect Australia
haymarket, new south wales, australia
Tim Carroll's Location
Greater Sydney Area, Australia
Tim Carroll's Contact Details

Tim Carroll personal email

n/a
About Tim Carroll

At Healthdirect Australia, my focus has been on revolutionizing our omnichannel customer experience (CX) through strategic innovations in technology and clinical workforce solutions. Our team’s effort has culminated in the successful sourcing of an AI-driven decision-making engine and a multi-vendor contact centre model, enhancing healthcare outcomes nationwide.My leadership style fosters partnerships, driving continuous improvement and third-party risk management, positioning our operations at the forefront of the healthcare industry.

Tim Carroll's Current Company Details
Healthdirect Australia

Healthdirect Australia

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Head of Commercial @ Healthdirect Australia | Commercial strategy, procurement
haymarket, new south wales, australia
Website:
healthdirect.gov.au
Employees:
173
Tim Carroll Work Experience Details
  • Healthdirect Australia
    Head Of Commercial
    Healthdirect Australia Apr 2021 - Present
    Sydney, New South Wales, Australia
    Leading the transformation of Healthdirect Australia’s omnichannel CX supply chain. Partnering with IT and Service Leads to create a unique combination of technology and clinical workforce solutions that delivers improved health care outcomes for Australians. As a result Healthdirect Australia’s Commercial function have delivered - the sourcing of an end to end CX platform including AI driven decision making engine- the creation of a multi vendor contact centre operating… Show more Leading the transformation of Healthdirect Australia’s omnichannel CX supply chain. Partnering with IT and Service Leads to create a unique combination of technology and clinical workforce solutions that delivers improved health care outcomes for Australians. As a result Healthdirect Australia’s Commercial function have delivered - the sourcing of an end to end CX platform including AI driven decision making engine- the creation of a multi vendor contact centre operating model- rapid response sourcing framework to support emergency healthcare solutions- strategic supplier relationship framework to drive continuous improvement and innovation- effective third party risk management framework - implementation of a source to contract technology platform Show less
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  • Suncorp Group
    Executive Manager, Group Procurement
    Suncorp Group Jun 2019 - Oct 2020
    Sydney, Australia
    Leadership of team responsible for partnering with insurance business units to deliver value from $2.8bn annual spend across all general and personal insurance product lines and claims operations including cutting edge technology deals to digitise property claims supply chain processes, and to utilise geospatial data and artificial intelligence to improve underwriting.
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  • Accenture
    Management Consultant
    Accenture Dec 2017 - Jun 2019
    Sydney, New South Wales, Australia
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  • National Australia Bank
    General Manager, Sourcing & Procurement
    National Australia Bank Feb 2017 - Nov 2017
    Melbourne, Australia
    Leadership of Group Procurement function, partnering with business units to deliver value from $4.8bn annual spend by developing a new procurement strategy and operating model to remove low value transactional and non-value adding activities from sourcing teams enabling more focus on business partnering, category management and supplier relationship management.
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  • Hsbc
    Head Of Procurement
    Hsbc Jun 2012 - Dec 2016
    Vancouver, British Columbia, Canada
    Leadership of multiple functions across 6 sites in North America, Latin America and India responsible for creating value across $700m+ of annual third party spend including the implementation and integration of source to pay, risk management, expense management and travel management platforms.
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  • Hsbc
    Head Of Procurement
    Hsbc Nov 2010 - Jun 2012
    Sydney, Australia
    Leadership of function responsible for transforming procurement capability to address $120m of annual third party spend including category management, procurement operations, accounts payable and vendor risk management functions.
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  • Commonwealth Bank
    Executive Manager, Group Procurement
    Commonwealth Bank Nov 2006 - Nov 2010
    Sydney, Australia
    Leadership of category management team addressing over $1bn of banking operations, business services and marketing annual spend.
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  • Royal Mail
    Head Of Relationship Management
    Royal Mail 2001 - 2005
    London, United Kingdom
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  • Post Office
    Senior Product Manager - Financial Services
    Post Office 1999 - 2001
    London, United Kingdom
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  • Post Office
    Head Of Sales Support - South East Region
    Post Office 1998 - 1999
    London, United Kingdom
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Tim Carroll Skills

Business Transformation Outsourcing Strategic Sourcing Relationship Management Procurement Supply Chain Supplier Development Stakeholder Management Shared Services Service Delivery Supply Management Change Management Vendor Management Business Process Improvement Bpo Sourcing Strategy Supply Chain Management Risk Management Management Leadership Negotiation Spend Analysis E Procurement Contract Negotiation Governance Program Management Contract Management Business Strategy Sap Product Management Purchasing Logistics Financial Services Offshoring Process Improvement Project Delivery Banking

Tim Carroll Education Details

Frequently Asked Questions about Tim Carroll

What company does Tim Carroll work for?

Tim Carroll works for Healthdirect Australia

What is Tim Carroll's role at the current company?

Tim Carroll's current role is Head of Commercial @ Healthdirect Australia | Commercial strategy, procurement.

What is Tim Carroll's email address?

Tim Carroll's email address is ca****@****ond.com

What schools did Tim Carroll attend?

Tim Carroll attended The University Of Manchester, Cips - The Chartered Institute Of Procurement & Supply, Bcs, The Chartered Institute For It, Royal Mail Group, Agsm @ Unsw Business School, Hsbc.

What are some of Tim Carroll's interests?

Tim Carroll has interest in Environment.

What skills is Tim Carroll known for?

Tim Carroll has skills like Business Transformation, Outsourcing, Strategic Sourcing, Relationship Management, Procurement, Supply Chain, Supplier Development, Stakeholder Management, Shared Services, Service Delivery, Supply Management, Change Management.

Who are Tim Carroll's colleagues?

Tim Carroll's colleagues are Lise Roberts, Ravi K Reddy, Allen Loh, Bridgette Wyer, Petra Milnes, Fong Yee Chee-Singh, Letitia Mcgraw.

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