Sales Development and Training• Supported 200+ locations as primary resource for sales, operations, and software training. • Developed online training materials and hosted regional webinars about new and existing software.• Assisted in rollout of COMPASS, the Microsoft Dynamics CRM. Provided extensive training via webinars, conference calls, and one-on-one sessions. • Hosted individual and group training sessions for Helios operations management software, including new hires and existing employees. • Contributed to national sales calls and developed various topics and resource materials.• Identified and worked one-on-one with location directors requiring further training and sales process development.• Provided individual support for multiple location directors and sales managers as part of on-site regional visits.• Developed content and authored articles for company website. Sales Development Topics included: Profitability, Sales Pipeline Management, Location Website Design and Development, Contract Terms and Conditions, Selling from Inventory, Event Documentation, Winning back former Customers, and Working with Difficult Customers.• Provided on-site "task-force" leadership for locations in need of immediate support in sales and operations roles (assignment durations: one week to eight weeks, as required).• Developed, produced and lead company-wide location website competition (including Europe and Canada).

Director of Sales - InterContinental Mark Hopkins & InterContinental San Francisco, CA (2005-2009)Director of Audiovisual - CLIFT Hotel, San Francisco, CA (2003-2005) Director of Sales - Hyatt Regency San Francisco Airport, Burlingame, CA. (2002-2003)• Developed sales process and increased overall location revenue and profitability, while mentoring and managing Sales Manager. • Solicited new and repeat business and provided detailed proposals for events exceeding $100K.• Developed marketing materials for location specific promotions and packages.• Built, maintained, and updated location specific website (Sitecore CMS based). • Responsible for revenue forecasting, reporting, and strategic development, including annual sales plan.• Provided operational support and management for events. Managed teams of up to 10 individuals and coordinated multiple departments during set-up and event.• Regional "Sales Champion" 2009-2010. Lead regional sales calls, provided sales training resources, and mentored sales managers.

• Provided Tier 1-3 level support for DSL service issues.• Supervised team of Technical Support Representatives. • Provided training to new team members in DSL troubleshooting and customer service.

• Responsible for overall audiovisual department operations including revenue forecasting, reporting, billing, customer service, labor management, and event support.

• Assisted Audiovisual Director in overall operations.• Provided training for new hires in technical operations and customer service.• Provided operational support and management for events. Managed audiovisual set-up and operation teams and coordinated multiple departments during set-up and event.

• SJSU internship 1990 (offered full-time position upon completion of internship).• Supervised live on-air operations as Floor Director for overall production team, including camera operators, audio engineer, lighting engineer, and talent.• Designed lighting for in-house productions.• Technical Director for live on-air multi-camera productions.