Tim Jonker Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Specialised sales for security solutions- Developed and implemented strategic business development plans to drive revenuegrowth and increase market share in the security industry.- Established and maintained relationships with key stakeholders, including clients,partners, and industry influencers, to drive new business opportunities.- Collaborated with cross-functional teams in identifying and pursuing new business opportunities,resulting in successful partnerships and increased profitability.- Negotiated and closed high-value contracts and agreements with clients, exceedingrevenue targets and driving company growth in the security sector.Strong knowledge on: CrowdStrike, Netskope, Trend Micro, Symantec, Tenable, Salt Security and Microsoft

Amsterdam, Noord-Holland, Nederland

Noord Holland, Nederland

- Conducted in-depth research on current cybersecurity threats and vulnerabilities toenhance trainees' understanding of potential risks and find great projects atcustomers.- Collaborated with senior security professionals to create tailored training programsthat address specific skill gaps and industry trends.- Evaluated trainees' performance and provided constructive feedback to supporttheir growth and development in the field of cybersecurity.Led the business development in my region- Managed the relationship with key accounts like: UWV, Gemeente Amsterdam andInternational Card Services

Haarlem

- Managed a team of 20 contact centre agents, ensuring adherence to companypolicies and procedures while meeting key performance indicators.- Developed and implemented training programs to improve agent performance andcustomer satisfaction rates.- Conducted regular performance reviews and provided coaching and feedback to Work Experienceagents to enhance their skills and professional development.- Collaborated with other departments to streamline communication processes andimprove overall efficiency in the contact centre

- Answered and resolved an average of 100 customer inquiries per day via phone.- Conducted follow-up calls to ensure customer satisfaction and address anyoutstanding issues in a timely manner.- Utilized CRM software to document customer interactions and track progress onopen cases.- Collaborated with cross-functional teams to escalate complex issues and providecoordinated solutions to customers.- B2C Sales and cold calling

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