Assistant Director Of Media & Community Relations
Suffolk, Virginia, United States
Managed daily department operations, supervised four employees; facilitated solutions for all departmental concerns.Served as Deputy FOIA* Officer—monitored and processed FOIA-related customer services requests, managed all FOIA responses; stayed current on FOIA training and best practices. Developed and conducted “Introduction to FOIA” for all city new employees as part of standard city onboarding procedures. Served one weekend a month (and as needed) as 24-hour On-Call Public Information Officer for City, Police, and Fire & Rescue; included responding to media inquiries, providing on camera interviews, writing and disseminating news releases, monitoring social media and local news coverage for accuracy.Produced and hosted on-air programs for government access TV channel, including “On the Scene,” “Healthy Living,” and “Safety First.” Served as liaison between cable franchisee and residents; worked to identify solutions for customer service issues generated by residents and business owners.Composed scripts and oversaw all audio-visual needs for special event productions (including parades, National Night Out, business ribbon cuttings, major corporate announcements, dignitary visits, etc.), in addition to assisting with event coordination. Managed special video productions of city including setting up interviews, writing questions, conducting interviews, and providing voice-over narrative.Integral member of city’s website team, responsible for pitching CivicPlus as a new web developer, resulting in complete overhaul of city’s official website. Monitored appearance and functionality of site; maintained home page, FOIA page, Media & Community Relations page, and advised fellow city departments as needed. Served on Everbridge Team.Maintained and monitored official City of Suffolk Facebook, Twitter, Next Door, Everbridge, and Nixle social accounts, including posting, monitoring posts by others, and fielding questions and concerns of citizens.