Process creation and improvement. CRM (Salesforce.com) and ERP integration and configuration expert. Sales enablement, fractional CFO and operations excellence to mid-market companies. Bringing process, strategic planning and data driven execution through CRM to increase efficiency and growth. You get my expertise, experience, and accountability to solve your growth needs.Process mapping, CRM implementations, goal achievement. Scale-up and instill continuous improvement. Provide business intelligence (BI) factors and forecasting, establish and track leading indicators for revenue growth.Sales Operations Manager: business redesign process and data consistency. Salesforce.com, Copper (Google CRM) and best practices to achieve goals. Scrum Master Atlassian software.Creation of customer support and issues tracking process as well as proactive milestones. 6 Sigma Black Belt project mentor for start-up through Fortune 500. Lean Six Sigma (LSS) and kaizan facilitator to create operational process and resource allocation to fix defects and scale up to exceed goals.Analysis, valuation and market identification for engineered products and professional services. Strategic integrations and business analysis (Sage, Quickbooks, SaasOptics, SalesLoft, DocuSign, Wave) Fractional CFO and analysis for multiple organizations, providing financial oversight and guidance to grow profitability.

Ven:dux (Latin "Sales Leader") provides matched expertise through a fractional sales leader. Grow revenue and create sales strategy on an immediate and as needed basis. Expertise to early stage companies that they can afford.

Customer relationships and new market business development for growth. Channel development.Creation and integration of Copper CRM to record activities, track opportunities and forecast business growth. Social media and marketing placement.

Created digital media technology company to deliver original interactive apps for kids. Responsible for business creation, legal, financial and all operational activities. Raised capital, provided accounting and financial systems to maximize working capital. Partnered with artist author to fulfill dream. Successfully deployed apps in iTunes and Google Play. Digital business intelligence (BI) and performance analysis for Adwords and SEO spending. Distribution agreements and financial P&L accountability, tax and strategy.

Directed the strategic business process, growth and financial activities. Mobile office, shipping containers and semi-trailer rentals, leasing and sales with branches in Kansas City, St. Louis and Omaha. Managed financial goals and expansion metrics, company policies, banking relationships and strategic decisions and investments. Led new market entry creating profitable growth. Managed real estate development and operational transitions. Successfully completed acquisition and integration efforts expanding revenue and geographic footprint, focusing on continuous improvement and profitability across all locations. Set and executed strategic plan responsible for financial health, market expansion and achievement of 3x revenue growth.

CFO and STRATEGIC PLANNING: Process creation and strategic goals to enable multiple clients (packaged products, automotive, software) to reach financial objectives. Financial model creation and actions to achieve goals.NEW BUSINESS LAUNCH: Provided corporate formation, accounting and financial systems to maximize working capital. Developed strategy, market analysis, pro-forma financials and managed daily operations for shipping container modification business. Led entrepreneurial financial services firm from strategic planning to a successful capitalization and client acquisition. PRIVATE EQUITY CONSULTING: Analysis of acquisition targets, due diligence and "voice of customer" research for risk and growth validation projections. Sales and Marketing alignment to match products for growth.ACQUISITION INTEGRATION: Business process mapping and data integration. Customer service and online portal implementations improving process workflow, user experience and reduced time to resolution. Created solutions for global support teams with Knowledge articles across products, improved support and lower call volume.CRM IMPLEMENTATIONS: Certified consultant with numerous implementations and business focused migrations (MS Dynamics, Sage, Salesforce.com). Clients include medical/ healthcare, chemical, engineering services, waste & recycling, consumer products, and bottled water. Business process standardization and integration to financial accounting systems to enable increased sales productivity and revenue growth.

CRM (Salesforce.com) business process and SW development expertise. Directing process change and ensuring software development meets requirements. Transformed business requirements into solutions for Sales, Operations, Training and Product Support teams using Agile software development methodologies and leading daily scrums. Enabled 5 separate acquisitions to successfully adopt business process and data integration onto the Lexmark Salesforce.com platform. Skillfully working across companies, leading people, critical process design, configuration and testing through transition. Simplifying complex integration and process to achieve efficiency and profitability.Led project Governance and Change Control across multiple teams delivering weekly software development deployments.

OPERATIONS LEADERSHIP: Built business from $1M to $12M by directing staff, creating process, and implementing technology. Successfully pitched an exited with acquisition. TECHNOLOGY & APPLICATIONS DEVELOPMENT: Led Salesforce.com platform and App development and integration. Processes achieved 25% new customer growth by orchestrating industry events as springboards for growth. Ensured critical iOS iPad Apps delivered to 200+ customers implementing QR scanning and wireless infrastructure.STRATEGIC PLANNING: Developed “Top Down” performance metrics, implemented software tools and cloud based systems enabling growth. Directed testing, quality assurance and contingency planning mitigating risk. Exceeded financial goals by 15% through strategic planning, financial modeling and cash flow management yielding EBITDA $1.5M. SYSTEMS OPTIMIZATION: Infrastructure and quality for 500+ global accounts. Led customer service, technical content delivery (3.2M document views annually) and Digital Media production to 130K members. Utilized standardized work, process mapping and tracking of defects to eliminate customer-facing errors (less than .005 defects.) Consistently achieved strategic goal of 98% customer retention, preventing rework. Guided implementations of Software as Service (SAAS) model replacing homegrown and outdated management systems, increasing productivity and saving $100K annually. Directed continuous improvement process finding repeatable solutions and delivering productivity gains. Utilized LEAN principles and technology reducing Operations costs and labor hours >15%/yr. EMPLOYEE ENGAGEMENT: Led hiring and development. Managed 27 employees. Created work environment with 90%+ employee retention rate. Creative staffing solutions for achievement and profitability. Managed vendors, construction and office relocation. Oversaw organizational design and technology for productivity and improved workflow. Moved-in 5 days early and under budget.

Completed 25 highest priority projects improving quality and reducing cost. Statistical data analysis and actions yielding over 300% return on investment. Productivity gains of >20+% required hurdle rate for contract profitability. Led lean manufacturing redesign team eliminating waste in conformal coat process. Reduced manufacturing time 30% and saved over $200K per production run. Corrected critical design failure of avionics module. Root Cause Analysis (RCA) redesign and corrected module in 21 days, saving lost flight time and $100Ks per day penalties. Trained over 150 employees in 6 sigma methodologies, data analytics, process manufacturing and continuous improvement transforming entire division.

Led US Air Force “F-22” avionics communication module responsible for $20M contract. Accountable for proposals, technical requirements, manufacturing quality and customer support leading to multi-year renewals. Achieved 6-month program acceleration on $10M US Army “Comanche” aircraft software development. Attained CMMI Level 4 certification. Directed subcontractor source selection through acceptance testing of cryptographic software. Oversaw supply chain activities responsible for product design, assembly, testing and qualification of power supply and RF microwave modules. Awarded Chairman’s Quality Award 2004.

Led implementation of Internet supply chain order and fulfillment system for vehicle safety systems. Met critical assembly line changeover achieving cost reduction and ROI within 3 months. Improved margins and ratings from OEM.Provided team leadership, project management and “real-time” production metrics for steering gear manufacturing, occupant safety systems and airbag explosive gas actuators and assembly. Reduced inventory holding costs 50% by implementing Just-in-Time (JIT) system meeting schedule and improving quality. Implemented first online purchasing system for assembly line consumables.

Mine Warfare, Diving and Salvage Officer. Led teams in high stress environments. Directed divers, ships and remotely operated vehicles (ROV, UAV) in minefield location and explosives clearance. Instructor for countermeasures, hull mounted and diver SONAR and Global Positioning Systems. Accomplished critical mine removal missions worldwide protecting US fleet and safe passage for commercial shipping. Port security and coastal surveillance expertise. Accountable for ship operations, navigation, crew training and maintaining equipment highest level of performance. Qualified with small arms, explosive ordinance disposal, and covert coastal insertion and small unit tactics. Top Secret/ SCI. International liaison to foreign naval forces. Managed decommissioning and ocean towing operations of five US Navy ships. Responsible for sailors and contractor productivity ensuring zero safety or hazardous material (HAZMAT) incidents.