Tim Kikke Email & Phone Number

London, England, Gb

London, England Metropolitan Area

Kerv’s proposition puts the customer front and centre - helping to solve business problems and navigate a successful path into a more digital-led future. Working as a Program Manager at Kerv, I have established the initial program and project management methodology and kick-started the integration of initial acquisitions and transformation of internal systems. This includes managing the configuration, development and deployment of platforms, including:ServiceNowMicrosoft… Show more Kerv’s proposition puts the customer front and centre - helping to solve business problems and navigate a successful path into a more digital-led future. Working as a Program Manager at Kerv, I have established the initial program and project management methodology and kick-started the integration of initial acquisitions and transformation of internal systems. This includes managing the configuration, development and deployment of platforms, including:ServiceNowMicrosoft 365Microsoft AzureMicrosoft PowerBI Power PlatformAdditional responsibilities have included leading a compliance program to achieve ISO 27001, ISO 9001 & Cyber Essentials+ at a group level, including developing the ISMS / QMS system to support these. Show less

Took one year out from work to complete a round the world trip to both reconnect with family and friends and experience different ways of living.

London, United Kingdom

Six Degrees is a cloud-led managed service provider. It works as a collaborative technology partner to businesses making a digital transition. Six Degrees works collaboratively and builds long-term partnerships through exceptional services that match its clients’ needs. It continually innovates the right solutions to enable clients’ brilliance.Key to this role was setting up a new business unit, the Managed Workplace, and associated product set within Six Degrees, to overcome a crisis… Show more Six Degrees is a cloud-led managed service provider. It works as a collaborative technology partner to businesses making a digital transition. Six Degrees works collaboratively and builds long-term partnerships through exceptional services that match its clients’ needs. It continually innovates the right solutions to enable clients’ brilliance.Key to this role was setting up a new business unit, the Managed Workplace, and associated product set within Six Degrees, to overcome a crisis situation of dissatisfaction within a particular client base. This also involved establishing and leading the teams required to design, implement, operate and remove the service set.• Designed all aspects of the service offering including SLA’s, KPI’s, service definitions, costing & pricing, deployment, operating and decommissioning processes. Conducted the build of the service set within ServiceNow to streamline deployment and operation.• Reduced the client churn rate through productising the service and migrating existing clients on to the new service offering, proving and embedding the ‘Managed Workplace’ business unit in to the wider organisation.• Elevated the product offering internally with all Sales teams to ensure the Managed Workplace was pitched at 100% of relevant opportunities. • Successfully delivered an improvement programme involving multiple teams to evolve the ITSM and finance platforms to improve the user journey for both the client and internal users of the service set. This helped lead to a 50% reduction in the volume of client complaints and a marked reduction in employee dissatisfaction.• Achieved efficiency savings of approximately 30% in all phases of the service life cycle through decommissioning legacy products and services and stream-lining the deployment and operation of new services.• Active member of the business leadership team focussed on Customer Success, creating and orchestrating initiatives to improve all aspects of the client experience Show less

London, United Kingdom

Providing SDM and CRM to Carrenza's key accounts as well as managing a multidisciplinary team delivering Cloud support and maintenance. Throughout this period, I was integral during both the acquisition of Carrenza by Six Degrees Group and the successful integration of Carrenza’s services and its client base into Six Degrees Group.Designed and managed new IT services that enabled growth from approximately £3m to over £10m of annual revenue.Led a business transformation programme… Show more Providing SDM and CRM to Carrenza's key accounts as well as managing a multidisciplinary team delivering Cloud support and maintenance. Throughout this period, I was integral during both the acquisition of Carrenza by Six Degrees Group and the successful integration of Carrenza’s services and its client base into Six Degrees Group.Designed and managed new IT services that enabled growth from approximately £3m to over £10m of annual revenue.Led a business transformation programme focused on the introduction of ITIL processes. This led to zero service failures or associated service credits for multiple years and an increase in CSAT scores by over 10%.Successfully migrated Carrenza from a simple ticket system to a full ITSM system allowing SLA’s, KPI’s and CSF’s to be accurately measured and reported against.Managed the delivery of an enhanced Cloud service to the Cabinet Office for online voter registration during the 2017 snap general election, successfully ensuring no cyber security or demand based issues.Delivered a robust Cyber Security and Compliance enhancement programme delivering PCI-DSS, OFFICIAL-SENSITIVE & ISO27001l. Streamlined the processes and procedures to maintain and enhance Carrenza’s security posture, giving external CREST PEN testers and the Pan Government Accreditor (PGA) additional confidence in the services, achieving zero major non-conformities for multiple years and a 50% reduction in the resource required to deliver these.Achieved PSN-Protect accreditation enabling Carrenza to deliver encrypted traffic to multiple government organisations, leading to an additional £2m of annual revenue for the organisation.Maintained service levels, client satisfaction and Carrenza’s enhanced security posture & accreditations during the sale and then the integration in to Six Degrees Group, through an often complex and turbulent internal period, resulting in continued revenue and profit growth and only limited churn. Show less

London, United Kingdom

Trading since 2004, Carrenza was one of the first companies in Europe to offer cloud computing services. Over the years, we have grown to become a market-leading provider of IaaS (Infrastructure as a Service) and PaaS (Platform as a Service), and our award-winning infrastructure and platform services can be used to support numerous mission-critical workloads.This role was split between providing Service Delivery Management to the entire client base of public sector, commercial and… Show more Trading since 2004, Carrenza was one of the first companies in Europe to offer cloud computing services. Over the years, we have grown to become a market-leading provider of IaaS (Infrastructure as a Service) and PaaS (Platform as a Service), and our award-winning infrastructure and platform services can be used to support numerous mission-critical workloads.This role was split between providing Service Delivery Management to the entire client base of public sector, commercial and not-for-profit organisations (approx. 20) at Carrenza as well as managing all client transitions and customer projects.Accomplished exceptional levels of customer satisfaction and retention over the period with minimal churn recorded. Developed previous knowledge of virtualisation and managed services and broadened skills in the development, deployment and management of cloud services such as IaaS and PaaS. Show less

London, United Kingdom

Responsibility for managing the delivery of mission critical IT services to customers in a variety of different sectors. In depth knowledge of backup and storage, cloud computing and virtualisation services and constructing and managing SLAs to measure performance against these. Experienced in both the design and transition of managed service projects according to the ITIL framework and working with a variety of different departments internally and a multitude of suppliers to deliver these… Show more Responsibility for managing the delivery of mission critical IT services to customers in a variety of different sectors. In depth knowledge of backup and storage, cloud computing and virtualisation services and constructing and managing SLAs to measure performance against these. Experienced in both the design and transition of managed service projects according to the ITIL framework and working with a variety of different departments internally and a multitude of suppliers to deliver these services to customers. Currently managing in excess of £2.5m of recurring revenue across half a dozen key accounts within the business.Project Management responsibilities including both the transition of new customers to a shared service platform and the delivery and improvements of a new ITSM system for the business used by over 200 users internally and several thousand externally.Experience and proven success of identifying both new opportunities within existing customers through cross-selling between the Advanced Computer Software group as well as seeking out new customers through networking with other key players in the sector. Show less

Rotations in to key management positions within various functions of the business, including:Project ManagementService DeskSales and MarketingOperationsService Delivery ManagementPlayed a key role in the scheme through helping to shape it for future graduates by finding new opportunities to add value to the organisation.Constructed a knowledge base for the Service Desk and developed customer reporting automation. Quickly developed an exceptional network… Show more Rotations in to key management positions within various functions of the business, including:Project ManagementService DeskSales and MarketingOperationsService Delivery ManagementPlayed a key role in the scheme through helping to shape it for future graduates by finding new opportunities to add value to the organisation.Constructed a knowledge base for the Service Desk and developed customer reporting automation. Quickly developed an exceptional network within the business to aid in delivering and exceeding customer expectations. Show less

I spent three months working on a range of internal and external projects ensuring both progress and process creation within the business and ensuring effective delivery of service to new and existing key customers.

Worked in a multitude of functions within the Enterprise Team of the Sales and Marketing Department. I was involved in a range of projects and worked within both Public Sector organisations and large businesses. Throughout my time at Intel I organised several high profile events and I developed a strong interest in education. I was involved with setting up and managing a new sales program aimed at previously untargeted organisations. This involved training call centre staff on the relevant… Show more Worked in a multitude of functions within the Enterprise Team of the Sales and Marketing Department. I was involved in a range of projects and worked within both Public Sector organisations and large businesses. Throughout my time at Intel I organised several high profile events and I developed a strong interest in education. I was involved with setting up and managing a new sales program aimed at previously untargeted organisations. This involved training call centre staff on the relevant technologies and organising and attending meetings with potential future customers. When I left Intel the program was running successfully and had secured over 50 appointments with FTSE 350 companies. Show less

Worked on a range of accounts including: Sony, Fuji, Canon, TomTom and T-Mobile.Highlights include training Comet, Currys, Dixons and PC World staff on digital camera technology with a focus on ISO setting for Fuji

I worked as an assistant project leader taking groups of children around a nature reserve and educating them about the environment through games and activities.

Bsc, Business And Management

Activities and Societies: kayaking, snowsports, climbing Professional placement year - 2008/9 Licentiateship (LCGI) in Management - 2008/9

A-Levels, Photography, Media And Archaeology

Media, Archaeology and Art & Design