Paul Waller Email & Phone Number

London, GB

London, England, United Kingdom

As the Technical Services Manager at Kerv, I am responsible for developing and implementing effective performance management policies, overseeing security maintenance and training new technical staff.I am a keen problem-solver with a growth mindset, who is able to delegate tasks and make difficult decisions when required. Using real world experience I.

London, United Kingdom

I own projects end-to-end from technical pre-sales through analysis and design to managing the project delivery and hand over to operational support. This enabled me to push improvements down through the consultants, solution engineers, and three levels of support within the company.Maintaining communications for the whole life cycle of any engagement is.

EMEA

European wide design and delivery of Citrix based core solutions including Citrix Virtual Apps & Desktops Service on Citrix Cloud. This tenure gave me experience of working at a large vendor organisation. Role responsibilities included:Working autonomously on client site, from analysis to implementation, to deliver Citrix based solutions.Mentoring.

London, United Kingdom

• Metaphor IT asked me to assist in the heading up of the consultancy team on an interim basis alongside continued consultative based work.Key projects included:
• Global Insurance Group – Consolidation of multi-farm Citrix deployment to singular centralized 7.x Site as part of the client’s overall IT consolidation program.
• Modern hostel franchise – Hosted Private Cloud deployment of hub-spoke IT infrastructure based on a hybrid virtualised solution alongside fat client deployment.
• Privately owned property investment – Initial deployment of the Virtual Workspaces DaaS solution, Based on VMware View Horizon Enterprise.
• Internal EUC Deployment – Deployment of XenApp 7.15 utilising the full technology stack including WEM, UPM, nFactor (NetScaler) and FSLogix.
• Local government – Citrix XenMobile deployment across staff and councillor’s mobile devices.

• 6-month contract providing Designing, scoping and delivering large virtualisation infrastructure projects to Metaphor IT’s varied client base.Key projects included:
• European gambling commission - provided a solution that enabled them to centralise their IT infrastructure, utilising a managed hosted datacentre provider local to the client to deploy a server-based computing shared.
• Royal Charter governed charity – Design and deployment of new ‘Agile Workspace’ that enabled the client to employ flexible working for its office and home workers. Provided a Windows Server 2016 based desktop on a.
• Global Private Equity Fund Manager - The solution brief was to offer an improved user workspace, delivering a consistent application and desktop experience regardless of whether the user is working in the office, at.

London, United Kingdom

London, United Kingdom

• Initial 6-month contract extended by a further 4 months. Provided consultative design and deploy services on a wide range of Virtual Workspaces clients across several industry verticals. Key projects included:
• UK manufacturing federation – Migration to Citrix XenApp 7.9 from a ‘fat’ based desktop environment.
• Health based charity - Initially a design and deployment of Azure Multi-Factor Authentication which lead on to the design and deployment of a new Citrix XenApp 7.15 Site.
• Private Further Education – Overall health check, analysis and optimisation of an existing VDI-in-a-Box solution reducing student logon times from 15 to less than 1 minute.
• Global Trading – Design and Deployment of a managed hosted infrastructure for the exchanges trading system.

London

• The successful deployment of several virtualisation and mobility projects to global enterprise clients including:
• 12 month multimillion-pound project for Freshfields Bruckhaus Deringer, to provide full published desktop upgrade and replacement using Citrix XenDesktop 7 for 6000 concurrent users.
• Desktop Anywhere VDI solution for Deloitte UK supporting over 6000 concurrent users using a highly scalable modular architecture. Integrating Citrix XenApp, XenDesktop, Provisioning Server and AppSense DesktopNow.
• Implementation of Citrix ShareFile to Barnardo’s, Lockton’s LLP and Standard Bank.
• Deployment of a Citrix XenApp 6.5 farm for Catlin (now XL Catlin) for over 1000 concurrent global users, providing over 100 published applications from the new farm, while still providing access to applications in a.

London

Delivering a service of excellence to the Bank of Tokyo Mitsubishi, with responsibility for leading the support and development of the Wintel environment.Providing a comprehensive service of support to 1000 users, including those based within the UK headquarters and European offices.Maintaining senior accountability for the provision of 3rd line support.

• My role within the team was to ensure continued improvements and stability in service to users through the understanding, managing and resolving of defined problems being experienced by the client’s business units..
• Using prior knowledge gained at RBSG I created an Altiris deployed build for the front and mid-tier servers within the clients XenApp farm which included application deployment alongside the Operating System and Citrix.
• Reduced investigation time across the large estate by using VB Scripts to process the required data quickly and efficiently
• Rolled out a patching plan and put in to action a regular patching cycle to ensure the client’s windows estate was kept up to date utilising the WSUS package.

Citrix Infrastructure ProjectsMain ResponsibilitiesAt the Royal Bank I am responsible for the design and provision of the Citrix infrastructure on both Metaframe Xpe and Presentation Server 4.5 Farms. I have worked on the design of several large projects and subsequent implementations that delivered systems to more than 5000 users globally. I have.

European IT Support 3rd Line Support (January 2005 - 2006)Main ResponsibilitiesAfter a restructure in the organisation I moved to 3rd line support and was responsible for the European mail systems which included the Clear Swift Mail Sweeper for SMTP application and Exchange 2000/2003, I was also responsible for the Blackberry Enterprise Server which hosted.

Main ResponsibilitiesAlong with my usual 1st and 2nd line support roles, my duties increased to managing a team of three people. Organising the on call rota, appraising my staff on a quarterly basis and ensuring the smooth running of the European IT support team.Main AchievementsReduced SLA times by 25% Instigated several successful procedures and policies.

Main ResponsibilitiesImplementing code on an AXE 10 Voice/Data SwitchEnabling a Least Cost Routing strategyAdministering to routing and circuits data