Paul Waller Email & Phone Number

London, Gb

London, England, United Kingdom

As the Technical Services Manager at Kerv, I am responsible for developing and implementing effective performance management policies, overseeing security maintenance and training new technical staff.I am a keen problem-solver with a growth mindset, who is able to delegate tasks and make difficult decisions when required. Using real world experience I gained from my time as both a principal Consultant and Solution Architect, I have superb interpersonal skills, and the ability to manage multiple projects concurrently.My main responsibilities In my role as TSM are:- Analysing existing IT systems and providing improved solutions.- Establishing the resources required for projects and presenting findings to upper management.- Collaborating with technical staff to create strategic plans to deliver services.- Analysing clients’ issues and developing plans to mitigate them.- Scheduling upgrades and replacements of software and hardware.- Overseeing the acquisition of new technology.- Hiring and training new staff.- Keeping abreast of developments in the technological and management sectors.- Attending workshops and scheduling refresher courses as required.

London, United Kingdom

I own projects end-to-end from technical pre-sales through analysis and design to managing the project delivery and hand over to operational support. This enabled me to push improvements down through the consultants, solution engineers, and three levels of support within the company.Maintaining communications for the whole life cycle of any engagement is key for me for a successful delivery. Therefore, I look to act as point person for all aspects of the project both as the client’s chief contact, keeping the key stakeholders of the projects informed of progress along with the engineering personnel’s go-to for technical related leadership. Working alongside the other Solution Architects to review processes and procedures for project delivery and operational support. We also utilise this forum to review each others work which facilitates the improvement of our deliveries, documentation and communication skillsI am the recognised authority within the company when it comes to Citrix Cloud and Citrix product stack for end user computing, regularly taking part in conversations with Citrix product management around the road map for their products. Organise and lead “lunch and learns” with both projects and support teams to share knowledge from the field and give colleagues an opportunity to discuss technologies in an open forum to build cohesive understanding across the business Pre-Sales engagements with prospects across the various industry verticals, providing road map and recommendations based on discussions with both C-suite executives and technical delivery teams, with the discussions resulting in high level of conversion to sales.Evangelised technology at key events throughout the year in the form of presentations and demonstrations to both existing and prospective clients. Presenting at events with 30+ delegates

Emea

European wide design and delivery of Citrix based core solutions including Citrix Virtual Apps & Desktops Service on Citrix Cloud. This tenure gave me experience of working at a large vendor organisation. Role responsibilities included:Working autonomously on client site, from analysis to implementation, to deliver Citrix based solutions.Mentoring consultants and providing them with guidance not only on technical detail, but also soft skill aspects such as communication, customer engagement, and presentation to various levels of the business.Finding the best tech solution among all possible within our technology stack to solve business challenges;Describing the structure, characteristics, behaviour, and other aspects of software to project stakeholders;Defining features, phases, and solution requirements through the collection and collation of business and technical based analysis;Providing specifications according to which the solution is defined, managed, and delivered;

London, United Kingdom

Metaphor IT asked me to assist in the heading up of the consultancy team on an interim basis alongside continued consultative based work.Key projects included:• Global Insurance Group – Consolidation of multi-farm Citrix deployment to singular centralized 7.x Site as part of the client’s overall IT consolidation program.• Modern hostel franchise – Hosted Private Cloud deployment of hub-spoke IT infrastructure based on a hybrid virtualised solution alongside fat client deployment.• Privately owned property investment – Initial deployment of the Virtual Workspaces DaaS solution, Based on VMware View Horizon Enterprise.• Internal EUC Deployment – Deployment of XenApp 7.15 utilising the full technology stack including WEM, UPM, nFactor (NetScaler) and FSLogix.• Local government – Citrix XenMobile deployment across staff and councillor’s mobile devices.

6-month contract providing Designing, scoping and delivering large virtualisation infrastructure projects to Metaphor IT’s varied client base.Key projects included:• European gambling commission - provided a solution that enabled them to centralise their IT infrastructure, utilising a managed hosted datacentre provider local to the client to deploy a server-based computing shared desktop.• Royal Charter governed charity – Design and deployment of new ‘Agile Workspace’ that enabled the client to employ flexible working for its office and home workers. Provided a Windows Server 2016 based desktop on a highly available shared computing infrastructure across two geographical data centres.• Global Private Equity Fund Manager - The solution brief was to offer an improved user workspace, delivering a consistent application and desktop experience regardless of whether the user is working in the office, at home or in a remote location. Deployment called for a virtual workspace with a windows 10 look and feel that would provide a seamless experience across the local end-point and virtual environment.

London, United Kingdom

London, United Kingdom

Initial 6-month contract extended by a further 4 months. Provided consultative design and deploy services on a wide range of Virtual Workspaces clients across several industry verticals. Key projects included:• UK manufacturing federation – Migration to Citrix XenApp 7.9 from a ‘fat’ based desktop environment. • Health based charity - Initially a design and deployment of Azure Multi-Factor Authentication which lead on to the design and deployment of a new Citrix XenApp 7.15 Site.• Private Further Education – Overall health check, analysis and optimisation of an existing VDI-in-a-Box solution reducing student logon times from 15 to less than 1 minute.• Global Trading – Design and Deployment of a managed hosted infrastructure for the exchanges trading system.

London

• The successful deployment of several virtualisation and mobility projects to global enterprise clients including:• 12 month multimillion-pound project for Freshfields Bruckhaus Deringer, to provide full published desktop upgrade and replacement using Citrix XenDesktop 7 for 6000 concurrent users. • Desktop Anywhere VDI solution for Deloitte UK supporting over 6000 concurrent users using a highly scalable modular architecture. Integrating Citrix XenApp, XenDesktop, Provisioning Server and AppSense DesktopNow.• Implementation of Citrix ShareFile to Barnardo’s, Lockton’s LLP and Standard Bank.• Deployment of a Citrix XenApp 6.5 farm for Catlin (now XL Catlin) for over 1000 concurrent global users, providing over 100 published applications from the new farm, while still providing access to applications in a legacy Citrix environment.

London

Delivering a service of excellence to the Bank of Tokyo Mitsubishi, with responsibility for leading the support and development of the Wintel environment.Providing a comprehensive service of support to 1000 users, including those based within the UK headquarters and European offices.Maintaining senior accountability for the provision of 3rd line support across the XenDesktop and XenApp environments, working to stringent standards and timeframes.Managing the full lifecycle of key projects to design and implement key Citrix-based solutions for the client.Key achievements included:The successful deployment of 150 virtual desktops within the XenDesktop environment.The implementation of marked improvements to the Citrix PS 4.5 farm.The delivery of key improvements to internal methods of working, including a new proactive problem management method.The successful facilitation of Citrix environment monitoring through the implementation of resource manager.

My role within the team was to ensure continued improvements and stability in service to users through the understanding, managing and resolving of defined problems being experienced by the client’s business units. This support involved working closely with the Incident Management and Implementation Teams to resolve 3rd or 4th line calls; particularly during major incidents. As a team we were responsible for all aspects of maintaining the estates uptime and stability including the constant monitoring of performance; this “eyes on” approach enabled us to respond swiftly to any major incidents.My role also encompassed the ongoing proactive investigation and analysis of the client’s infrastructure. This included developing and documenting potential areas for infrastructure improvements or changes to address and resolve problems experienced by users within the business. Any such documentation was required to follow a defined procedure; thus offering all information pertinent to providing the scope of project required to action any upgrades or rollouts.Main Achievements • Using prior knowledge gained at RBSG I created an Altiris deployed build for the front and mid-tier servers within the clients XenApp farm which included application deployment alongside the Operating System and Citrix installation• Reduced investigation time across the large estate by using VB Scripts to process the required data quickly and efficiently• Rolled out a patching plan and put in to action a regular patching cycle to ensure the client’s windows estate was kept up to date utilising the WSUS package.

Citrix Infrastructure ProjectsMain ResponsibilitiesAt the Royal Bank I am responsible for the design and provision of the Citrix infrastructure on both Metaframe Xpe and Presentation Server 4.5 Farms. I have worked on the design of several large projects and subsequent implementations that delivered systems to more than 5000 users globally. I have experience in the utilisation and deployment of a variety of applications and technologies including VM ESX Server, Exchange 2003, Altiris Deployment Server and several banking and finance applications.I am currently studying for my MCITP in Server 2008 using the Microsoft self paced training material.Main AchievementsSuccessful rollout of several high profile projects dealing with in excess of 50 servers and more than 500 users each time.Deployment of a new Citrix PS 4.5 Farm to aid in the migration of ABN AmroInstrumental in the design of the Altiris Deployment Server solution.Recognised for my work by being nominated and winning a chairman's award.

European IT Support 3rd Line Support (January 2005 - 2006)Main ResponsibilitiesAfter a restructure in the organisation I moved to 3rd line support and was responsible for the European mail systems which included the Clear Swift Mail Sweeper for SMTP application and Exchange 2000/2003, I was also responsible for the Blackberry Enterprise Server which hosted approximately 40 Blackberry's Europe-wide. Along with this I was the final port of call for all issues that could not be resolved by the 1st and 2nd line support engineersMain AchievementsMigrated users from NT 4.0 to Windows 2000Migrated from Exchange 2000 to Exchange 2003 Designed and built Domain structures in Denmark and HollandBrought the UK Branch of the business in to line with Sarbanes-Oxley IT Security requirements

Main ResponsibilitiesAlong with my usual 1st and 2nd line support roles, my duties increased to managing a team of three people. Organising the on call rota, appraising my staff on a quarterly basis and ensuring the smooth running of the European IT support team.Main AchievementsReduced SLA times by 25% Instigated several successful procedures and policies including Employee Commencement and Termination procedures.Reduced and held IT support action request system (Remedy) tickets to below 25 for the group, through a tougher approach to ticket management and job turn around.Successfully project managed the roll out of PC upgrades to all Head Office personnelMentored new staff for both the helpdesk and 2nd line support1st/2nd Line Support Engineer

Main ResponsibilitiesImplementing code on an AXE 10 Voice/Data SwitchEnabling a Least Cost Routing strategyAdministering to routing and circuits data