Senior Client Experience Manager
Current
Jun 2022 - Present
AeroLeads people directory · profile
Tim Kitchener Email & Phone Number
Senior Client Experience Manager
at
LRQA
1 phone found
area 759
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Tim Kitchener? Overview
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Tim Kitchener is listed as Senior Client Experience Manager at LRQA, based in London, England, United Kingdom. AeroLeads shows phone signal with area code 759 and a matched LinkedIn profile for Tim Kitchener.
Tim Kitchener previously worked as Strategy Director at Vmly&R and Director Consulting Services at Purple Panda Px Ltd. Tim Kitchener studied at St. Edmund'S College.
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Email format at LRQA
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LRQA
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Profile bio
About Tim Kitchener
Customer Experience is an outcome, one that relies on a blended hybrid, of diverse skill sets and competencies. As a customer experience professional, I have developed and continue to hone a number of key competencies.Business Analyst – Being a catalyst for change within an organisation by defining, documenting and recommending solutions that deliver valueTransformation Manager – Identifying areas for improvement, financially for the organisation and externally for the customer Programme Manager – Coordinating multiple projects to improve performance, and creating strategic road maps to achieve specific goalsProject Manager – Ensuring a specific project is delivered within scope, time and budgetInternal Communications Manager – Communicating the need for change and change progress in a way that fits the culture of the organisationEmployee Engagement Manager - nurturing culture and engagement while overseeing strategies focused on improving the experience between managers and employees.Stakeholder Manager – understanding the needs and goals of individuals or groups with an interest in the outcomeCustomer Experience Manager – developing and implementing insight strategies and metrics, driving the continuous improvement loopI can use each skill in isolation, but when combined produce a powerful force for change. Customer experience isn’t only about gathering insight, metrics, providing data that shows where the change is needed; it’s more about actually changing processes, mind-sets and behaviours. Which is why I believe a successful customer experience professional is multi-faceted and multi-skilled.
Listed skills include Customer Experience, Management, Strategy, Business Development, and 47 others.
Current workplace
Tim Kitchener's current company
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14 roles
Tim Kitchener work experience
A career timeline built from the work history available for this profile.
Strategy Director
Working with Ford Motor Company to deliver 100% uptime for Commercial Vehicle customers across Europe. Problem solving for the customer using Human Centred Design thinking. Working with the Ford CX team to uncover disruptive and innovative solutions to meet customer needs.
Sep 2019 - May 2022
Director Consulting Services
Purple Panda Px Ltd
The founding principle of Purple Panda was to work in collaboration with clients across a range of transformational activities to enable them to meet their unique business goals. Here are some of the organisations and activities where Purple Panda PX LTD added value:HP Tuners Europe Ltd. - European Programme Manager - Nov 2018 to Sep 2019Incodia –.
Jan 2016 - Sep 2019
Fellow
The QoE explores the evolving challenges faced by customer experience professionals today; providing practical guidance, debate and advice on the implementation and delivery of great customer experiences that change the customer narrative within organisations. Individually people have great ideas - collectively we can be brilliant.
Sep 2012 - Jan 2019
Senior Client Partner, Enterprise Solutions
Working with customers to address day to day operational issues by optimising the platform performance but secondly and more importantly addressing their long term strategic customer experience goals by aligning the skills, capabilities and resources of Satmetrix with their needs.
Jun 2015 - Dec 2015
Customer Experience Manager
Defining, measuring and managing activities to ensure the customer experience Kcom delivered was inspiring and differentiating. Tracking all improvement programmes within the business and reporting on their impact and progress.
Jan 2011 - Dec 2014
Solutions Marketing Manager
Following the rebrand in November 2009 from Affiniti to Kcom, and the organisations focus on the customer, my role as Solutions Marketing Manager was very focussed on the customer experience and empowering the sales teams through the delivery of Customer Centric sales propositions.
Nov 2009 - Dec 2010
Services Marketing Manager
I was responsible for developing horizontal business focused propositions that address customer challenges. These propositions are created in conjunction with the Practice Leaderships, Centre's of Excellence and Solution Groups. Helping the Sales team translate Affiniti's capabilities into tailored horizontal business propositions as well as identifying.
Jul 2009 - Nov 2009
Solutions Marketing Manager
As Solutions Marketing Manager I was responsible for clearly defining Affiniti's Go-To-Market propositions that leverage the group capabilities whilst ensuring Affiniti Sales Teams have all the necessary sales tools, collateral and proposition messaging in place and readily available.
Jul 2008 - Jul 2009
Marketing Consultant
Intech - a SWORD Group Company The specialist Insurance Business Unit of SWORD An international IT products and services company, specialising in providing software to the Insurance, Financial Services, Pharmaceutical, Oil & Gas, Nuclear and other highly regulated markets.One of the stand out achievements during this time was writing over 50 thought.
Jan 2004 - Jul 2008
Sales Support Consultant
Software and consultancy provider based in EC1 specialising in Financial Services, predominantly Insurance (both Personal and Commercial lines), and Pension fund management
Jan 2002 - Dec 2003
Business Analyst
November 1999 to November 2001Provided a hybrid marketing and pre / post sales support to a team of 5 business development consultants, across the full range of products and services. Including presentation and demonstration of the products to main board level.January 1995 to November 1999As a business analyst I worked with new clients to help define their.
Jan 1995 - Nov 2001
Senior Broker / Technician
Formerly known as Stewart Wrightson, a global insurance and reinsurance broker based in the City of London specialising in Surety & Specie risks, mainly North American Bankers Blanket Bond Reinsurance treaties. I placed Treaty and Open Market risks into the Lloyd's and Company Markets. Had the amazing experience of seeing the old '52 building close (anyone.
Nov 1985 - Jan 1995
Insurance Technician
I was a technician responsible for processing and entering policy endorsements and renewals. This included regular client correspondence and account enquiries, where my German language skills both written and oral were an asset when corresponding with the large German client base.
Jul 1984 - Nov 1985
1 education record
Tim Kitchener education
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St. Edmund'S College
FAQ
Frequently asked questions about Tim Kitchener
Quick answers generated from the profile data available on this page.
What company does Tim Kitchener work for?
Tim Kitchener works for LRQA.
What is Tim Kitchener's role at LRQA?
Tim Kitchener is listed as Senior Client Experience Manager at LRQA.
What is Tim Kitchener's phone number?
AeroLeads has found 1 phone signal(s) with area code 759 for Tim Kitchener at LRQA.
Where is Tim Kitchener based?
Tim Kitchener is based in London, England, United Kingdom while working with LRQA.
What companies has Tim Kitchener worked for?
Tim Kitchener has worked for Lrqa, Vmly&R, Purple Panda Px Ltd, The Qoe Limited, and Satmetrix.
How can I contact Tim Kitchener?
You can use AeroLeads to view verified contact signals for Tim Kitchener at LRQA, including work email, phone, and LinkedIn data when available.
What schools did Tim Kitchener attend?
Tim Kitchener studied at St. Edmund'S College.
What skills is Tim Kitchener known for?
Tim Kitchener is listed with skills including Customer Experience, Management, Strategy, Business Development, Telecommunications, Go To Market Strategy, Marketing, and Business Process.
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