Tim Klapp Email & Phone Number

Greater Atlanta Area

Tampa/St. Petersburg, Florida Area

• Manage risk and control processes for a $38 billion mortgage portfolio.
• Oversee a team of Risk Managers to ensure operational risk measures are achieved.
• Analyze and improve processes to increase efficiency and reduce costs while adhering to all regulatory requirements.

Jacksonville, Florida

• Developed and implemented the Enterprise Risk Management (ERM) function and framework in response to Consent Order issued by regulators.
• Created the ERM reporting package and operational risk dashboards for executive management committee meetings and Board of Directors presentations.
• Directed enterprise risk strategy meetings with C-suite executives to ensure direction of each business unit was within the risk tolerances set by the board.
• Managed the risk identification, assessment and mitigation processes for all servicing, technology and origination businesses owned by LPS.
• Monitored insurance requirements, regulatory issues and legal trends that could impact the company’s risk profile.

Raleigh-Durham, North Carolina Area

• Chaired Strategic Risk Initiatives Team that focused on providing risk and operational support for large-scale retail lending projects.
• Created 1-year, 3-year and 5-year strategic plans that included revenue growth targets, expense control goals, customer acquisition targets, staffing targets and profitability goals.
• Coordinated company-wide operational lending and servicing strategies to streamline credit and collection operations throughout the entire lending process.
• Created and managed start-up of a 40 FTE loss mitigation team to address rising mortgage defaults.

Raleigh-Durham, North Carolina Area

• Managed all retail credit and small business portfolios including proactive management and oversight of product risk, portfolio concentration and segment performance.
• Managed team of MIS analysts that created origination, profitability and credit/collections models.
• Identified and recommended changes to score cut-offs and credit policy to minimize loss exposure while prudently growing the portfolio.
• Created decision analytics and reporting for originations, account management, and collection/loss mitigation strategies.

Dallas, TX

• Managed decision support team of 35 analysts to provide business intelligence for improving results for consumer, automobile and mortgage portfolios, including both prime and sub-prime.
• Assessed default management processes to determine where and how accounts should be serviced based on cost and effectiveness.
• Reviewed, proposed and implemented new technologies to improve overall call center efficiency throughout 23 call centers nationwide.
• Provided daily, monthly and quarterly reporting to track delinquencies, losses and profitability.
• Led project to convert all MIS data sources into a single reporting package.

Pensacola, Florida Area

• Directed staff of 30 underwriters responsible for decisioning consumer and mortgage applications for the branch network.
• Led effort to centralize back-office default and lending functions for 450 branch network.
• Researched and implemented sub-prime scorecards, new decision engine technology, character recognition software, and best time to call software resulting in cost reduction of more than $10MM.
• Directed team of process improvement engineers to increase efficiency and effectiveness of lending and servicing operations.

Cincinnati, Ohio Area

• Directed analysts to create account management strategies to maximize profitability and minimize loss.
• Validated and monitored scorecard performance and created new cut-offs for scores.
• Developed customer attrition model to reduce the number of account closings.