Responsible for supporting team members growth by helping to set and achieve their professional goals, providing mentorship across the organization, and ultimately aiding to build an exceptional employee experience and culture at J5.

Delivering digital design for good is the focus, and creating impacts through the user experiences and digital products we create is how we deliver. To do this in the world of digital, we are stewards of systems thinking, human-centred design, multidisciplinary collaboration, and co-design in how we conceptualize ideas through to the realization of them.

We create services and experiences for a kinder and more beautiful future. We are Service Design practitioners that strive to understand people at the core of the problem spaces we play in, and we work alongside them to build solutions that address their problems—even identifying some they might not even know they had.

Local Service Design group for practitioners to connect, discover, share, and learn.

Design strategy, content strategy, creative direction, photography, videography and multi-media content creation

At R&P, we work with clients across the globe on real-world digital innovation projects ranging from bespoke software to mobile/web apps across multiple platforms.As a UX designer, my role involves planning, executing and delivering the following for our clients:- Facilitating discussions and co-creating with cross disciplinary teams and stakeholders to find the best solutions possible for the users using these technologies- Designing and building low-to-high fidelity wireframes to convey concepts- Rapid prototyping to bring concepts to life and to make tangible for proof of concepts and user testing- Conduct user research to identify and understand users pain points, intentions, behaviours, goals, motivations, values, and inherent needs.- Synthesize research findings and insights to inform design decisions- Create documents and artifacts to summarize user research such as: journey maps, design principles, personas, user flows, and research reports.- Collaborate with developers, UI/Visual designers and BA's to balance usability and functionality with aesthetics and desirability for the user—bringing what we design to life in the real world- Conduct UX research through various means to collect and evaluate user feedback. i.e. Customer interviews, usability testing, ideation workshops and more.

A strategic design studio that is grounded in the practices of service design and customer experience design. Working with organizations across Australia such as Telstra, Qantas, Westpac, The State Library of Victoria, the Digital Transformation Agency, TfNSW and the Queensland Government they seek to improve the everyday lives of people—by creating exceptional services and experiences that delight customers—as they interact with the world around them. Engaged in a project that centered around the customer experience design of a major infrastructure system for the city of Sydney. Service design methodologies were employed in building the capabilities of the client team through co-design and creating new ways of working in which human-centered design and design thinking approaches were introduced into the project teams work flow. Key activities during this project included building empathy through customer research, creating a customer-centered design process that worked across multidisciplinary teams, building journey maps, conducting interviews, future state mapping, affinity mapping, prototyping, synthesizing information into insights and engaging in user testing with customers through various methods of qualitative research.

Haworth designs and manufactures product solutions that help create inspiring work spaces where people can perform their best—at work, on the go, and at home. Engaging in the end-to-end process of design development from concept ideation through to concept realization for Haworth's internal showroom projects across North America. Aiming to improve the overall service and execution of our design process, I helped to develop and implement new product specification and ordering processes from within the organization's internal facilities design team, increased operational processes to benefit both the client and the end customers, and implemented human-centered design strategies to provide a better quality of customer experience for all stakeholders involved, ranging from high-level executives to the onsite product installation teams.

As a project coordinator, I worked with field members to obtain critical site information required to ensure the accuracy of project scope and details. Collaborating with Haworth dealerships around North America, key activities included coordinating the support for shop drawings, project proposals, budget quotations, pricing, and service to ensure that we have achieved not only the most effective solution for the projects but also to uphold an excellent client and customer experience for our services. In addition, I was also responsible for managing projects and proposed timelines, engaging the project team and Regional Service Managers when needed, to contribute to overall success of a project.

Specified products, supported the design development of interior design projects, and created shop drawings using DIRTT Environment Solutions. Collaborated with the A&D (Architecture and Design) community to implement design criteria to create quotations and product orders to ensure that projects were completed, delivered and installed with the utmost accuracy and efficiency.

Worked well and multi-tasked under a high pressure and fast-paced work environment. I met the customer's needs by effectively organizing my tasks and making quick decisions to ensure high levels of customer satisfaction. My calm and collected attitude on the line (in the kitchen) allowed me to handle stressful situations with decorum. As time passed, I was also given the opportunity to train and teach new employees. I am a team player who works well with peers as well as individually.