● Lead the Operations Automation Centre of Excellence, creating partnerships between departments and establishing governance and project prioritisation frameworks● Achieved RM500k in OPEX savings and avoidance through implementation of UiPath RPA, VBA and .NET initiatives in 2021● Deliver initiatives end-to-end via an Agile approach, in as little as 1 week depending on project complexity● Monitor and ensure the smooth day-to-day running of RPA processes using the Orchestrator

● Perform RPA, VBA and .NET development work to automate processes● Provide consultation to business users on best approaches to automation● Analyze processes and implement process improvements utilising the Lean Six Sigma framework● Perform advanced SQL analysis to produce business insights● Modernise Operations Reporting by shifting all data sources to draw from, and store data to our Data Lake

● Launched AIA Bhd's first real-time, award-winning customer feedback solution with dual roles as Business Analyst and Project Manager.● Functioned as Business Analyst for AIA Bhd's AI Underwriting and AI Chatbot projects. ● Coached and mentored the business in applying the Lean Innovation framework within AIA Bhd.

● Reduced TAT of Digital Marketing's O2O reporting cycle from 2WD to 15 mins, increasing lead conversion rates by 10%● Increased QA team efficiency by 30% by creating simple-to-learn Excel macro modules and taught the System Support team how to automate test scenarios in the AS400 system using VBA.● Managed a project team of 20 staff to perform data cleansing.

- Performed statistical analysis on large datasets.- Co-facilitated teaching workshops for post-doctorate students.- Assisted with journal article writing and publishing.Publications:Malmberg, L. E., Walls, T. A., Martin, A. J., Little, T. D., & Lim, W. H. (2013). Primary school students' learning experiences of, and self-beliefs about competence, effort, and difficulty: Random effects models. Learning and Individual Differences, 28, 54-65.