Timothy Lind Email & Phone Number

Charlotte, NC, US

Charlotte Metro

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina

• Reviewed and resolved client requests via client desk email box.
• Utilized Excel to compare reports to review and update accounts based upon errors on carrier files.
• Resolved carrier and import errors through configuration review.
• Prepared standard operation procedures to document processes for team utilization.
• Fulfilled temporary role as Client Operations Lead and regularly led client and carrier meetings to discuss issues, new implementations, and upcoming annual… Show more
• Fulfilled temporary role as Client Operations Lead and regularly led client and carrier meetings to discuss issues, new implementations, and upcoming annual enrollment changes. Show less

• Led Client and Internal Meetings.
• Prepared daily, weekly, and monthly reports developing expertise in Excel as well as data analysis.
• Assisted with coordinating and facilitating training.
• Reviewed and resolved client escalated issues.
• Interviewed Customer Service Representatives.
• Managed annual projects while also managing regulatory and client driven changes.

• Trended emails and tickets to measure timely response, accuracy of response, and proper routing.
• Developed Siebel audits to ensure timely closeout SLAs were met and avoided penalties.
• Managed Team workload through various reports: E-mail, Aged Tickets, and Siebel Management.
• Handled escalated tickets from client contacts, reviewing calls and providing feedback to colleagues on errors.
• Attended Client Conference calls with Client’s HR, Payroll, and HRIS departments as well… Show more
• Attended Client Conference calls with Client’s HR, Payroll, and HRIS departments as well as 3rd Parties.

• Assisted in Implementation of Payroll, Time and Labor, Recruiting, and Workforce Administration by gaining domain knowledge and becoming a subject matter expert (SME) in Payroll and Recruiting.
• Led ticket analysis for Recruiting identifying training gaps and collaborated on Payroll ticket analysis to reduce ticket creation and to ensure ticket was closed timely along with properly escalated.
• Developed training material in Recruiting Domain by creating multiple PowerPoints with… Show more
• Developed training material in Recruiting Domain by creating multiple PowerPoints with detailed screenshots showing the Recruiting process in HR Workways and Taleo.
• Designed and implemented reports for Payroll on Overdue Tickets, Security, and Escalations.
• Took escalated calls from other colleagues and handled additional escalations from the Client Manager and Client Specialists.

• Managed direct deposit reject process by removing incorrect direct deposit information and contacting employee to notify of the issue.
• Led the payroll critical report which was comprised of analyzing open payroll tickets, evaluating the severity of each, and discussing with the Client on a weekly conference call.
• Oversaw eGain (Customer Message) Team by monitoring outstanding messages for the day, creating weekly reports for managers, training colleagues on the tool, facilitating… Show more
• Oversaw eGain (Customer Message) Team by monitoring outstanding messages for the day, creating weekly reports for managers, training colleagues on the tool, facilitating individual and group training.
• Worked directly with carrier contacts to complete manual plan updates as plan contact Subject Matter Expert (SME).
• Assisted Leave of Absence team with required mailings based upon federal or state laws. Show less