Timothy Lind Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina

• Reviewed and resolved client requests via client desk email box.• Utilized Excel to compare reports to review and update accounts based upon errors on carrier files.• Resolved carrier and import errors through configuration review.• Prepared standard operation procedures to document processes for team utilization.• Fulfilled temporary role as Client Operations Lead and regularly led client and carrier meetings to discuss issues, new implementations, and upcoming annual… Show more • Reviewed and resolved client requests via client desk email box.• Utilized Excel to compare reports to review and update accounts based upon errors on carrier files.• Resolved carrier and import errors through configuration review.• Prepared standard operation procedures to document processes for team utilization.• Fulfilled temporary role as Client Operations Lead and regularly led client and carrier meetings to discuss issues, new implementations, and upcoming annual enrollment changes. Show less

• Led Client and Internal Meetings.• Prepared daily, weekly, and monthly reports developing expertise in Excel as well as data analysis.• Assisted with coordinating and facilitating training.• Reviewed and resolved client escalated issues.• Interviewed Customer Service Representatives.• Managed annual projects while also managing regulatory and client driven changes.

• Trended emails and tickets to measure timely response, accuracy of response, and proper routing.• Developed Siebel audits to ensure timely closeout SLAs were met and avoided penalties.• Managed Team workload through various reports: E-mail, Aged Tickets, and Siebel Management.• Handled escalated tickets from client contacts, reviewing calls and providing feedback to colleagues on errors.• Attended Client Conference calls with Client’s HR, Payroll, and HRIS departments as well… Show more • Trended emails and tickets to measure timely response, accuracy of response, and proper routing.• Developed Siebel audits to ensure timely closeout SLAs were met and avoided penalties.• Managed Team workload through various reports: E-mail, Aged Tickets, and Siebel Management.• Handled escalated tickets from client contacts, reviewing calls and providing feedback to colleagues on errors.• Attended Client Conference calls with Client’s HR, Payroll, and HRIS departments as well as 3rd Parties.• Trained Colleagues and tailored tools on new populations, changes to systems, client initiatives, and regulatory changes. Show less

• Assisted in Implementation of Payroll, Time and Labor, Recruiting, and Workforce Administration by gaining domain knowledge and becoming a subject matter expert (SME) in Payroll and Recruiting.• Led ticket analysis for Recruiting identifying training gaps and collaborated on Payroll ticket analysis to reduce ticket creation and to ensure ticket was closed timely along with properly escalated.• Developed training material in Recruiting Domain by creating multiple PowerPoints with… Show more • Assisted in Implementation of Payroll, Time and Labor, Recruiting, and Workforce Administration by gaining domain knowledge and becoming a subject matter expert (SME) in Payroll and Recruiting.• Led ticket analysis for Recruiting identifying training gaps and collaborated on Payroll ticket analysis to reduce ticket creation and to ensure ticket was closed timely along with properly escalated.• Developed training material in Recruiting Domain by creating multiple PowerPoints with detailed screenshots showing the Recruiting process in HR Workways and Taleo.• Designed and implemented reports for Payroll on Overdue Tickets, Security, and Escalations.• Took escalated calls from other colleagues and handled additional escalations from the Client Manager and Client Specialists.• RHRD Specialist – Worked with Regional HR Directors on any issues that they needed to escalate and Operations team to obtain prompt resolution of issues.• Background Check Project - Requested secondary background checks that client requested for Extended Counties and Unclaimed Drug Screens through HireRight System. Show less

• Managed direct deposit reject process by removing incorrect direct deposit information and contacting employee to notify of the issue.• Led the payroll critical report which was comprised of analyzing open payroll tickets, evaluating the severity of each, and discussing with the Client on a weekly conference call.• Oversaw eGain (Customer Message) Team by monitoring outstanding messages for the day, creating weekly reports for managers, training colleagues on the tool, facilitating… Show more • Managed direct deposit reject process by removing incorrect direct deposit information and contacting employee to notify of the issue.• Led the payroll critical report which was comprised of analyzing open payroll tickets, evaluating the severity of each, and discussing with the Client on a weekly conference call.• Oversaw eGain (Customer Message) Team by monitoring outstanding messages for the day, creating weekly reports for managers, training colleagues on the tool, facilitating individual and group training.• Worked directly with carrier contacts to complete manual plan updates as plan contact Subject Matter Expert (SME).• Assisted Leave of Absence team with required mailings based upon federal or state laws. Show less