As a cloud native business, HOPE applies modern thinking to the application and use of technology. My role is to lead, plan and help coordinate the design and delivery of digital experience for both internal and external customers, with the ultimate goal of helping more Essential Workers buy homes closer to their work.HOPE is a unique business that assists Essential Workers in purchasing homes by offering private shared equity that is used to boost the purchasing power of the Homebuyer. To do this, HOPE has developed an eloquent solution that supports all parties in the end-to-end delivery including investors, homebuyers, lenders and the trustee.

Working to deliver new digital capability throughout the organisation to enable operations at scale. Focusing on the customer platform as the product owner and delivering key projects leveraging agile methodologies to produce updates and enhancements which include automation, customer centric design and improved process.As an independent contractor I initially started with HOPE to develop and deliver an end to end training program designed for lenders to become accredited to offer the HOPE solution. After adding value exceeding expectations my contract was extended to deliver key business objectives centred around technology.

Begini is a gamified psychometric test which assesses 12 character traits and uses machine learning and Ai to deliver quantifiable user profiling that can be applied in a range of use cases. Most commonly linked to assessing an individuals ability to meet repayment commitments such as in lending or rental. The game base model is also being used in human resources management including onboarding, career profiling, wellness and insider threat detection.This unique solution was initially designed for financial inclusion and has been proven successfully in various overseas markets. I'm excited to help give back to the finance community, contributing to this FinTech and helping to bring this new technology to the Australian market.

Consulting by TM specialises in Business Transformation and Digital Acceleration, using tools like automation, process improvement, first principles thinking and customer centric delivery methods.

Promoted from Head of Customer to General Manager, Customer & Delivery to oversee all transformation work within the bank, driving strategies and projects to position the organisation for the future. Served as voice of the customer and conduit between departments at Executive Leadership and Steering Committee level.This includes a whole of bank digital transformation that would change the way members connect with the Bank and the way the staff serve the Banks’ members. I introduced a new Project Management Framework, wrote the Robotic Process Automation Policy, introduced SCRUM to the Bank running 2 week sprints with my team and was the first in recent years to recruit Graduates; kickstarting the Bank's graduate program.Successfully delivered projects and initiatives include:- Mobile Banking App – Bespoke solution with interface to legacy core system without API.- Data Centre Relocation – Successful move of Primary Data Centre over weekend with no customer impact.- SD WAN Network Upgrade – Change over from MPLS network hardware across multiple sites.- Total Disaster Recovery simulation – 100% failover to secondary data centre without service interruption.- Shared Equity Housing Solution (Hope Housing) – Direct equity investment to facilitate property purchase for essential workers.- Robotic Process Automation (RPA) – 12 processes developed and deployed over 12 months, including file archiving, card ordering, customer onboarding (join the bank in <90 seconds), various parts of the mortgage application process (conditional approval capable in <5minutes).- Internal Forms Digitisation – Digitised various forms with use of third party digital platform across HR, Retail and Operations.

I was appointed as the Head Of Customer with Police Bank after recognition of the value I could add to the up coming whole of bank transformation. A newly created role to emphasise Police Bank's Customer Obsession at the forefront of key projects to be delivered by the Bank. this was a transitional role which pathed the way for my career change to Transformation Delivery.

One of the highlights when I was in this role was getting the opportunity to establish a team of Relationship Managers. I identified opportunity and submitted business case to establish Relationship Management division. Which was approved by Executive and CEO and aimed to provide personalised service to customers identified by lending threshold and mortgage retention. Initially a team of 7. Developed operating model, member personas, targets and reporting standards.This was a first for the Bank and a market leading concept for the mutual sector. The team are responsible for providing personalised service to customers whom met a lending threshold as well as mortgage retention.This team has since expanded and includes the banks mobile lending channel.

Led a region of branches and shortly thereafter added accountability for the mobile lending team, followed by the Business Development Team. Promoted to Head of Branch Banking after restructure.- Developed and rolled out a new Branch Operating Rhythm adopted by all branches and the mobile lending team. Included a standard cadence and improved risk and compliance practices. Managed the change through varied delivery methods which directly led to improved branch internal audit results over 3 month period.- Achieved KPIs for balance sheet growth, sales and risk gate openers.- Nominated for industry ‘Emerging Leader’.

As a leader of leaders, was able to provide continuity and supported sales development during time of organisational change. Included serving on the COVID-19 executive crisis management team. Reporting to the CEO within the ELT.Key highlights include;- Contributed to planning and drafting of papers for whole of bank restructure.- Shared accountability of enterprise goals with other executives and contributed to the shaping of whole of bank restructure including closing of branches across NSW and TAS, strategy planning (time/cost/risk/alternatives assessments), staff consultation and strategy execution. - Maintained COVID-19 crisis management team membership after returning to regular duties through to July 2020. Actively drove business continuity, workforce planning and wellbeing planning.

Delivering the vision Mark Bouris had roughly a decade ago of helping everyday Australian's to turn their dreams into reality. I worked closely with ~50 branches across NSW/ACT which included a mix of well established multi-site branches right through to some of our newly on-boarded franchisees.Key highlights include;- Drove strategy and business planning for ~50 franchised branches across the state and territory to support lead generation, conversion, KPI setting and succession planning.- Facilitated development and set up of in-house wealth offering for YBR brokers.- Reengineered in-house lending operation for YBR group, from planning to recruiting brokers to setting cadence and managing performance.- Presented in front of large groups for Vow/YBR Professional Development Days.

Centrepoint Lending Solutions is boutique mortgage aggregation business within the greater Centrepoint Alliance group. Leveraging it's long founded roots of financial planning and forward thinking to develop brokers and offer more than most other aggregators in the wholesale market.Delivered process review and improvement plan including business planning and coaching to drive business growth. Focused on the benefit of providing total wealth solution to clients including lending, insurance, superannuation, investments and planning.As well as working with the network of brokers and planners within NSW/ACT I had the opportunity to work on some exciting projects that would enhance the offering to members including;- The beta development of a branded broker offering.- Offshore loan processing.- Helped secure an Australian Credit Licence (ACL) for a registered lending business applying various consulting methods, qualitative and quantitative analysis and industry research.

Rolling sales development, business coaching and mentoring into regional sales leadership; this role was fast paced and highly diverse.My core responsibilities were to develop, grow and support the dynamic, high performing Sydney South West team of mobile brokers. Within the team there were >35 brokers whom each have their own business/personal challenges and goals with varying experience as being mortgage brokers.In my first 6 months I drove uplift from 9.1% in February to 21.7% in June FY16 for region enquiry to lodgment conversion.And delivered an exciting project "NSW broker mentor program". Pilot group partook in more than 60 coaching conversations over three weeks. Over 50 participants attended by end-FY16. Program was subsequently rolled out nationally.

Where else will you find the security of Australia's largest bank and the flexibility of Australia's best broker? The Aussie branded home loans are underwritten by CBA and Macquarie Bank and offer some of the most competitive rates and unique product features on the market!As one of 2 Business Development Managers in NSW/ACT for the white labeled Aussie branded loans I was responsible for the sales results for my product across 4 regional teams including circa 100 mobile brokers and 15 franchises. I'm pleased to say that I had a positive impact on the results across all the regions I looked after including several of the biggest supporters in the country - examples are some regional franchises having <5% penetration when I started to being in the top 10 stores nationally in FY15.Key highlights include;- Increased broker penetration across all regions. Consistently performed ahead of plan month-on-month from October 2015. Included achieving ahead of plan for all regions FY16 Q1.- Awarded ‘Best Team Member on the Planet’ Aussie values award FY15 Q4.- Achieved annual review rating of 4.2/5 with all KPIs ahead of plan for FY15.- Supported new-to-industry brokers with joint field visits.- Served as Acting Regional Sales Manager concurrently with substantive duties in April 2015.

In November 2011 I took over an existing portfolio with asset balance of $65m and approximately 70 client groups. As at June 2014 I had more than doubled the balance sheet with assets under management of ~$140m and with approximately 120 client groups by targeting total revenue, asset draw downs, cross sales and customer satisfaction, with a required minimum standard in Portfolio Risk Management.In addition to my regular duties I;- Provided deal advice and coaching to other client managers within QLD, VIC and NSW teams. Ran weekly team sales calls for east coast client managers.- Acted as Relief Regional Director as required; managed team of 12.- Applied operational risk management and continuous improvement strategies in daily workflow in support of organisational banking licence merger with CBA.

In this role I was responsible for credit writing and deal structuring for the most complex portfolio in NSW Private Bank, Bankwest. Whilst in this role I enrolled in my Graduate Diploma of Applied Finance which is due for completion in August 2014.

My first official role within a bank! This was an important step to move my career to where it is today.As a senior consultant my primary responsibility was selling home loans and related products.I have fond memories of back to back appointments starting from first thing Saturday to just before close Sunday! Sometimes seeing 15 new home loan customers during a weekend.