Tim Mccormack Email & Phone Number

London, England, Gb

Strategic Leadership:• Ensure all applications and services align with Digital Operations Resliency Act (DORA) regulations globally.• Lead a global team in managing incident, problem, and change management for critical applications andservices, ensuring operational alignment with business objectives.• Provide strategic direction for disaster recovery planning, risk management, and capacity planning toenhance resource utilization and service delivery.Cross-Functional Collaboration:• Collaborate with engineering, product management, and network teams to align service delivery withindustry best practices and operational KPIs.• Act as a key stakeholder in major incident management, ensuring timely resolution and effectivecommunication with customers.Performance Management:• Develop and implement operational KPIs, providing rigorous reporting and analysis to identify trendsand opportunities for continuous improvement.• Manage relationships with key stakeholders and vendors, ensuring adherence to SLAs and drivingcontinuous performance improvements.Process Improvement:• Oversee the development and execution of automated tools and customer alerting strategies,contributing to increased customer satisfaction and reduced resolution times

London, England, Gb

Led a global team of support engineers, ensuring the delivery of real-time, low-latency market data worldwide.Provided leadership and expertise for LAN, WAN, Linux, Windows, Last Mile, and product suite incidents.Acted as a key stakeholder in resolving critical client issues and major incidents.Played a pivotal role in developing support processes for new products, services, and SaaS offerings.Managed hiring, human resource development, technical training, and performance management.Created team objectives aligned with organizational initiatives, KPIs, and goals.Drove exceptional customer experience through the development of automated toolsets using Rundeck.Proactively resolved complex technical, operational, and organizational challenges.Contributed to the development of support processes for new products and cloud-based services.Fostered a highly effective and motivated workforce, defining mission and objectives.Contributed to ongoing refinement and development of operational requirements and standards.Built and maintained effective relationships with internal and external stakeholders.

London, England, Gb

Accountable for customer satisfaction within the region, ensuring exceptional service delivery and addressing customer needs promptly.Continuously built, developed, and led a highly effective and motivated workforce, fostering a collaborative and productive team environment.Responsible for ensuring staff had adequate skills and knowledge to perform their duties, providing coaching and mentoring to drive professional growth.Ensured documentation, processes, and procedures were updated regularly, maintaining accuracy and alignment with industry best practices.Contributed to the ongoing refinement and development of operational requirements and standards, optimizing efficiency and effectiveness.Played a key role in selected projects, providing management bandwidth and leveraging technical expertise to support successful project outcomes.Built and maintained effective relationships with internal and external customers, promoting open communication and delivering exceptional support experiences.

London, England, Gb

Led the implementation and support of critical LSEG solutions, including TREP/RTDS, RDF, Elektron Managed Services, Elektron Edge, and various enterprise products, ensuring their smooth operation and optimal performance.Developed an expert understanding of the intricacies of each solution, leveraging this knowledge to provide efficient and effective support to clients and business units.Cultivated strong relationships with clients and internal stakeholders, fostering a collaborative work environment and facilitating seamless workflow and information exchange.Acted as a liaison between globally diverse business units and third-party vendors, ensuring effective communication and coordination for timely issue resolution and project execution.Took ownership of client infrastructure issues, promptly identifying and addressing them to minimize disruptions and meet service level agreements.Maintained a customer-centric approach, consistently exceeding client expectations and delivering exceptional support experiences.Proactively collaborated with internal teams and external partners to drive continuous improvement initiatives, streamlining processes and enhancing the overall service delivery.

San Francisco, California, Us

Troubleshot and implemented fixes to brokerage and market applications, ensuring optimal performance and resolving issues promptly.Backfilled for Tier 2 Desktop Support and Tier 2 Messaging Support, providing technical expertise and support to enhance end-user experience.Liaised with various technical and business groups to ensure successful completion of national data migrations, coordinating efforts and ensuring smooth transitions.Piloted the St. Louis Work-From-Home project, assessing its feasibility and recommending changes as necessary to improve efficiency and productivity.Filled in for the Major Incident Command Center, taking charge of critical incidents and driving effective resolution to minimize impact and downtime.

Master Of Science - Ms, Information Technology Management

Bachelor Of Science (B.S.), Information Technology