Tim Beech Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Business development role with a technical focus developing and maintaining relationships to upgrade existing solutions; consistently met all revenue KPI’s
• Proactively analysed customer base to identify revenue and CX optimisation opportunities and engage directly to discuss potential solutions or problems and find ways to fix them
• Consistently met and exceeded sales targets by upgrading or selling new Web Hosting Services, custom solutions and cloud email.
• Identified leads for customer growth from physical to cloud based solutions
• Designed a business intelligence system to farm critical performance metrics from customer service database
• Worked closely with support, engineering, operations, product, marketing across many initiatives to increase quality of existing products, introduce new ones and increase efficiency

Sydney, Australia

• Provided Technical Support to customers raising tickets and solving problems for various brands under the Hostopia banner
• Solutions focused support mostly on Linux / cPanel servers and services
• Basic Linux command line and server troubleshooting
• Top Achiever in the team delivering many side projects to increase efficiency and improve culture

Sydney, New South Wales, Australia

• Provided IT support for a small network of clients while developing a lifestyle advice podcast
• Working with a team of 3 co-founders, developed a podcast concept from idea to an entire program developing over 20 episodes
• Managed online audience growth, initially through word of mouth and later developing and executing a social media marketing plan
• Achieved trending status on Apple Store
• IT support services provided included:o Building automation and customer service infrastructureo Computer maintenance - software and hardwareo Computer / server upgrades and optimisationo Technical solution design for.

Sydney, New South Wales, Australia

• Provided customer support to a range of business-units in a complex diverse technologically advanced operation
• Dealt with a diversity of people with a wide-ranging knowledge of internal services and IT systems
• Handled support calls, logging incidents and requests from all four properties
• Troubleshooting IT supported gaming floor hardware – screens, tablets, and a proprietary devices
• Management of team queue under ticketing system
• Instrumental for building and maintaining a customer-first culture within the team

Sydney, New South Wales, Australia

• Provided 1st and 2nd level support, managed incidents and escalated requests to level 2 / 3 teams
• Processed action requests including: password resets, basic server maintenance, network and Citrix troubleshooting, mailbox and distribution lists, creation and maintenance of user accounts
• Worked through a turbulent time to maintain customer satisfaction; retrained and coached peers to improve team capability and quality of solutions by 15%

• Commenced as a CSR providing 1st level support to Virgin Mobile customers then through high-performance promoted to Point Of Contact, Technical Point Of Contact and Service Desk Analyst
• Provided 1st and 2nd level support to Virgin Mobile’s 1000+ local staff and offshore call centre
• Performed end to end management of Level 1 and Level 2 incidents reported
• Escalated Level 3 requests to Infrastructure, Systems Support and Architecture teams
• Troubleshooting of Outlook issues, printer issues, rebuild of machines, desktop setup, phone patching, relocation of desktops, various software installations
• Process mapped documentation on user guides and manuals for broadband troubleshooting

Certificate Iv - Mental Health, Family And Community Services

Higher School Certificate