Timos Tsokanis Email & Phone Number

Doha, Doha, Qa

Group Management Committee Member, responsible for the Technology & Digitalization strategy development and implementation across all Group operating companies.

Doha, Doha, Qa

Executive Committee Member, responsible for the planning, development & operations of all Technology functions of the company, serving 15 million customers and 3,000 users.Leading a challenging turn-around targeting to build a network offering the best customer experience in the country and refreshing the organization mentality and culture- #1 Network position from 2020 on as measured by independent benchmarks- Transformation of the IT landscape in order to increase digital channels share, improve automation and offer exciting new services to customers

Austin, Texas, Us

Responsible for acquisitions integration and end-to-end operation & support of cloud infrastructure (AWS, Azure, GCP) and products for all companies, supporting thousands of enterprise customers across the globe.The challenge was to manage the organization, resources, processes and companies’ portfolios so as to achieve a trouble-free operation across a diverse spectrum of product & technologies in the Group, while ensuring the incorporation of new companies/products in ESW’s software factory- Ensure Import of 1 new company each week, ensuring uninterrupted operations and proper know-how transfer- Streamlined Operations and improved product availability across all product lines in 3 months

Bucharest, Ro

Board Member, responsible for the IT & Network/Technology divisions of the Group (8 direct reports, 2,000 FTEs), managing 10 million subscriber lines, 10,000 users & 500 Points of Sales (POSs) and resulting in €1bn annual revenue streams. Managing Director of PanNet Romania, the European Service Operation Centre for Deutsche Telekom (DT) in Bucharest.Some of the key deliverables:*Achieved #1 position for Mobile Data Network in Romania for 2017 within one year. Rolled out fiber to 1.4M households in 3 years, bringing the overall coverage to 2.4M*Deployed a full Fixed-Mobile converged (FMC) portfolio for all companies in the Romanian hub, with 1 invoice, 1 contact number, and one set of processes & customer/agent-facing tools, the first in the DT Group*Rebranded RomTelecom & Cosmote Romania to the new “T” brand of Telekom Romania*Radical transformation & merge of two separate IT landscapes for the entire Group within a year that provided a unified framework for Customer Operations, while at the same time leading to a significant cost reduction*Creation & extension of e-channel for Sales & Service Management (e-Care) within one year*Doubled the ICT revenues through business development initiatives towards Managed Services*Managed Save-To-Invest initiatives that resulted in being the Group leader in cost-effectiveness within DT Group, having one of the best Product-To-Market indexes (4 weeks) and a very high functionality score (32/27) in all functionality domains*Led the OSS, Network Function Virtualization Architecture & Operations clusters of the PanIP initiative of DT Group (centralization & virtualization of production platforms)

Sofia, Sofia, Bg

As Chief Operations Officer for BULGARIAN TELECOM, I was responsible for the turn-around of the Network & IT Operations (3,500 FTEs), serving 2 million subscribers and resulting in annual revenue streams of over €0.6bn.The aspired business objective was to bring the company at such a profitable stage so as to be highly marketable and, eventually, sell its real estate assets to the higher bidder as per initial business plan, while at the same time improve customer experience and facilitate the shareholder change.Looking over deliverables from a high perspective, the most indicative ones would be these :*Fully merged the two organizations (Fixed & Mobile), achieving a 50% headcount optimization*Led multiple complex Technology & IT transformation streams to achieve the company’s turn-around targets and transition its internal mind-set to a new, dynamic, customer-facing one*Re-branding the two legacy brands (BTK/Vivatel) to the new -VIVACOM- in less than a year*Streamlined and afterwards outsourced Network Operations to a 3rd party to further reduce costs and remove a significant part of operational and administrative overhead (Q2 2010)

Sofia, Bg

From my position as Chief Customer Service & IT Officer at GLOBUL – DEUTSCHE TELEKOM/OTE Group of Companies, I had the overall responsibility for the Customer Services & IT divisions of the company (400 FTEs), supporting over 4 million subscribers, 1,300 users & 600 POS and an annual revenue streams of €0.5bnI undertook the stretched business goal to transform the inbound Call Centre to a profitable, revenue generating Channel sales extended workforce, while at the same time recover from a challenging IT migration in record time. Although I stayed with the company for almost two years, yet:*Ensured the proper handling of 500,000 calls to agents on a monthly basis and a billing stream revenues flow of over €20 million/month, through a staff of over 300 Customer Service and 85 IT resources* Achieved 35% savings in Billing costs*Streamlined the operations in 6 months right after a challenging migration to a new Billing system* Achieved Billing Process Certification by TÜV Hessen within 2008

Gr

As a Board Member & Chief Information Officer of TELLAS – ORASCOM Telecom/WIND and Greek Public Power Corporation (ΔΕΗ) Group of Companies- I was accountable for Operations, Development, Support & Maintenance functions that provided Digital platforms & support for 0.8M subscriber service lines and 350 users, while resulting in annual revenue streams of €0.4bnPrimary objective and main challenge was to transform the entire IT operations, including the Data Centre, to outperform and be one of the key competitive drivers in increasing profitability.By executing our strategy and tactics I am sharing with you some indicative achievements:* Managed the entire digitalization program growing from zero to 3M lines in 3 years, and becoming the 1st alternative Fixed Operator in the newly liberalized Greek telecom market* Conceived, planned and successfully managed an in-sourcing plan that decreased spending by 70% in 2 years, through recruiting of over 30 highly specialised IT resources * Maintained 99.96% system availability SLA while retaining Billing error rate < 0.001%

Basking Ridge, Nj, Us

Working for VERIZON WIRELESS as IT Executive Director I was reporting to the Area SVP and was primarily responsible for the IT systems suite for CRM, Billing, Mediation & Provisioning (ACTION). The systems were serving 4.6 million customers & 4,500 users in 3 major national Call Centres & hundreds of other locations/POS’s, while resulting in annual revenue streams of over US$2bnMy personal & my team’s exceptional business bet was to undertake the Large Accounts Billing system to increase customer satisfaction, quality standards and build on our corporate image & brand name. Some of the key task performed to make things happen were the following:*Migrated 3 legacy billing systems from regionally acquired companies into ACTION*Responsible for building the National Accounts Billing & Customer Care System (CBIS/iBAS.)*Provided 24x7, 1st & 2nd level of support to users, through a team of 150 workforce. Maintained 99.9% availability SLA whilst retaining Billing error rate of less than 0.001%

Athens, Gr

Reported to the Chief Information Officer, responsible for 4M subscriber lines digitalization support and the realization of annual revenue streams of €1bn*Managed the Digitalization efforts in the areas of CRM, ERP, Integration, POS, Rating/Billing and related Business Support functions in the then new mobile environment*Responsible for Quality Control and Process system implementation within the IT organization*Led a team of 70 employees and over 40 contractors, while managing outsourcing contracts in excess of €15M annually*Joined the IT Division right after a challenging migration to a new Billing system, managing the streamlining of operations in less than 6 months

Athens, Gr

Reported to the Chief Commercial Officer, responsible for 4M subscriber lines digitalization support and the realization of annual revenue streams of €1bn*Responsible for the set-up & operation of the Inbound/Outbound Collections, Activation/Credit Control and Fraud Control departments (50 FTEs) from the ground-up*Achieved Bad Debt reduction of 64% for the 1st year and a further 40% for the 2nd year*Represented STET HELLAS & Greece in the International GSM MoU Fraud Forums*Responsible for sales & new product launch to corporate accounts

Thinking And Acting As A Leading Team

Leadership Excellence Program

M.Sc., Chemical Engineering

Diploma (5Yrs), Chemical Engineering