Customer Service Representative
CurrentIdentify, classify, and sort documents electronically, Update computer records on multiple local databases, Locate, retrieve, maintain, organize, and assist usersRetrieve and/or archive documents, Ensure operating and quality standards are met based on service objectives. Maintain the accuracy of required reports and logsReview and process confidential and extremely time-sensitive applicationsIdentify objective data and enter (“key what you see”) at a high level of productivity and accuracyPerform data entry tasks from a paper and/or document image, Utilize system functions to perform data look-up and validation, Maintain a high degree of quality control and validation of the completed workEnsure the highest level of customer care, Ensure adherence to business guidelines, safety, and security proceduresCreate Excel spreadsheets, mail merge projects, and Word documentsAbility to multi-task and manage multiple priorities and deadlinesProcess system access requests for clientTake direction from supervisor or site manager, Participate in cross-training, and perform other duties as assigned (answer phones, outgoing shipments, etc)
