Timothy Baker Email & Phone Number

Fayetteville, Nc

Manage Enterprise Projects overseeing each phase of projects from conceptual development through completion. Develops project charters and critical path schedules, assess project risks, create communication plans and work breakdown structures, lead cross-functional project teams, and maintains scope, budget and schedule of assigned projects.

Research Triangle Park, Nc

Develop, maintain and communicate Enterprise Business Group Test Strategy. Creates and executes project plans and revises as appropriate to meet changing needs and requirements. I manage the day-to-day operational aspects of the test project plan and scope. I review test team test cases and results to ensure competency and accuracy. I effectively apply test methodologies and enforce project standards. I provide timely, accurate test status andrecommendations to management at both intermediate and executive levels. I make appropriate business decisions to balance scheduling, time-to-market, quality, and risks. I ensure passing of security audits and adherence to Lenovo’s Business Conduct Guidelines

Had responsibility for Service Delivery, Employee & Customer Satisfaction, Cost Management/Reporting & Network Specialist Skill Development. Met Service Delivery Objectives to include:* - Achieved 80% staff utilization, surpassing the 65% target.- Revenues more than doubled, helping the Mid-Atlantic Region achieve a 25% profit margin.- Superior Customer Satisfaction by maintaining optimum relations through scheduled site visits, responding to customer escalation's, and providing solutions that produced results.* Ensured that all staff members attended a minimum of 80 hours of training annually.