Baldwin House Hobbies is a family friendly hobby and game shop located in Clarksville VA

• I consult with business units and provide expertise on Avaya call flows to improve customer experience, maximize efficiency and enhance revenue generation. Build accounts, user permissions, call profile setups in Avaya CM, CMS, Avaya Callback assist, and Butler and provide ticketing support in ServiceNow and Workfront.

• I provided round-the-clock call center support to 1,800 employees and supported IP phone with over 50,000 hospital extensions for a State of Texas Health and Human Service project start up. Helped customers with password reset, Avaya VOIP, Avaya trunk and circuit monitoring and Cisco VOIP.

• I provided 24/7 tech support for all systems in a commercial startup using UsendIT and Landesk. Helped customers with password reset, Avaya VOIP, Argus, Active Directory.

• I travelled nationally to install, troubleshoot and repair vending machines that dispensed industrial parts. Included taking service calls in call center environment, ordering replacement parts, repairing including surface mount soldering and running SQL server queries to diagnose. Coached peers in use of diagnostics equipment to reach viable solutions.

• I have researched, designed, installed, diagnosed and repaired wireless video surveillance systems ensuring proper camera focus, motion detection, siren ability, DVR video feed and Pantel Zoom (PTX) Virtual Patrols. Installed and maintained networks comprised of Netgear, Linksys and Belkin routers. Set up and maintained Windows and MAC-based computers. Assisted crime investigators by advising and providing surveillance evidence.

Worked on avionics for 12 F/A 18 Superhornets

• I maintained, troubleshot, and repaired avionics and fiber optic systems on 44 Super Hornet Jets for 2 squadrons. Trained avionics techs and ensured compliance with all training qualifications for squadron to pass flight critical inspection. Completed 8-month deployment supporting Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF).Ensured one hundred percent compliance on all training qualifications for VFA-81 squadron in order to pass flight critical inspectionCompleted eight month deployment supporting Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF).