Bryce Mills Email & Phone Number

Pensacola, Florida, United States

Serving as a Pega developer on Credit Cards and Education Lending’s Business Optimization and Projects Team.Reviewing and documenting current processes of the business unit, as well as soliciting feedback from department employees, to identify and submit valid candidates for automation or other improvements to efficiency.Maintaining constant communication with partners across the organization to ensure solutions are user friendly, compliant to internal and external regulation and security standards, meet business needs, and follow generally accepted best practice for development.Supporting, organizing, and leading user acceptance testing efforts of solutions for internal customers.Intensively collaborating with enterprise developers on the creation of new Pega automations or the improvement of existing processes.

Pensacola, Florida, United States

Oversee the integration and rollout of multiple channels and features within PegaCustomer Decision Hub, creating detailed testing and enablement plans, as well asdocumentation.Communicate effectively across multiple teams and departments, gatheringrequirements and utilizing product knowledge and trends to providerecommendations to improve member experience.Direct enablement efforts for Next Best Interaction channel launches across multiplegroups and product areas to train up business-as-usual teams to use Pegaeffectively and efficientlyContribute as a senior reviewer of new business code and marketing offers, pointingout logic issues, targeting conflicts, potential issues and collateral impacts to otherfeatures, systems and communications.Work closely with business-as-usual analysts on development of offers to ensuretargeting and cadence align with business goals and member needs, whilepreserving the integrity of reporting and models.Participate in and lead performance testing efforts, as well as providingrecommendations and feedback on system stability and potential enhancements.Lead troubleshooting efforts for bugs and inconsistencies in production and testingenvironments; providing timely communication and resolution to minimize memberor business impacts.

Pensacola, Florida, United States

Key role in the ongoing rollout of the Pega marketing platform, working directly inintegrating and launching various channels, including email, direct mail, Online Banking, ContactCenter, Branch and Social channelsActed as lead tester on marketing team, managing testing email and online bankingmarketing channels, creating test plans, and coordinating testing resources with limited environment availability.Direct enablement efforts for launched Next Best Interaction channels across multiplegroups and product areas to train up business-as-usual teams to use Pegaeffectively and efficiently.Authored over a dozen process documents to teach, train and inform ondevelopment, testing, and post-launch monitoring procedures.Participated as a senior reviewer of new business code and marketing offers, pointingout logic issues, targeting conflicts, potential issues and collateral impacts to otherfeatures, systems and communications.Worked closely with business-as-usual analysts on development of offers to ensuretargeting and cadence align with business goals and member needs, whilepreserving the integrity of reporting and models.Migrate all present evergreen marketing communications to new Pega system,working with strategists to update, or confirm business goals, aligning and translatingthe requirements to the new system accurately.Mentored junior analysts in campaign development, providing reviews and feedbackto reduce and prevent issues going to members.Designed and published various reports and dashboards using Excel, SQL andTableau to communicate campaign and channel performance to leadership andstakeholders, as well as making recommendations for offer targeting and placementin our inbound channels.Collaborated with other analysts and strategists on inbound offer development,ideating version tests with different creatives, calls to action, offer placement, andtargeting.

Pensacola, Florida

Developing marketing lists using various software applications to meet stakeholder requirements, as well as regularly collaborating with strategists on data availability and goals to create a better communication, with a focus on inbound marketing channels.Designing and publishing various reports and dashboards using Excel, SQL and Tableau to communicate campaign and channel performance to leadership and stakeholders, as well as making recommendations for offer targeting and placement in our inbound channels.Managing testing of new marketing channels, communications, infrastructure and data changes, creating test plans, coordinating, and scheduling with other testers, providing written reports of any findings - system quirks, potential blockers, inefficiencies, or bugs - where my personal approval is needed prior to launch.Participate as a senior reviewer of new business code and marketing offers, pointing out logic issues, targeting conflicts, potential issues and collateral impacts to other features, systems and communications. Work closely with analysts on development of offers to ensure targeting and cadence align with business goals and member needs, while preserving the integrity of reporting.

Raleigh-Durham, North Carolina Area

•Oversaw every aspect of the day-to-day operations of a high-volume store, making business minded decisions based on customer feedback and company needs.•Supervised a team of assistant managers and associates to accomplish assigned tasks and address opportunities, while remaining attentive to our customers.•Improved location's shrink by 70% from arrival through stressing a strong customer focus/experience and attention to detail.•Practiced and honed creative and critical thinking skills to resolve employee and customer disputes alike to optimize morale and satisfaction, respectively.

Tallahassee, Florida Area

•Worked with Store Manager to accomplish daily tasks/reach store goals.•Oversaw functions of the store and supervised sales and stock associates in absence of the Store Manager.•Praised for scheduling and staff delegation to complete tasks in a timely manner, accurately, regularly falling well within 0.5% of budgeted hours.

Destin/Fort Walton Beach, Florida Area

•Assisted patrons in meeting their needs, or suggesting products based on current trends and customers' style.•Learned and worked an ever-changing Point Of Sale system, scanning items and handling money, ensuring each transaction is completed swiftly and accurately.•Consistently displayed high energy and great work ethic, as noted by many former Assistant and Store Managers, leading to my eventual promotion to Assistant Manager upon completing college.

Bachelor Of Science (B.S.), Applied Economics

Activities and Societies: Mixed Martial Arts, Skim Club, Sigma Pi FraternityMinor in Business and Mathematics

Nanodegree, Business Anaylst

Thoroughly learning the in's-and-out's of Tableau, Alteryx, and SQL, through challenging and engaging projects, to clean, blend.

High School, General Studies

Activities and Societies: Track and Field, Fishing Club, Mu Alpha Theta(Math Club), Students Against Drunk Driving, Chess Club, Marching.