Timothy Taylor Email & Phone Number

Jacksonville, Florida Area

Currently, I work as a certified Salesforce developer and administrator for over 400 users responsible for analyzing company process, developing CRM solutions and adapting applications for business needs through:- Gathering of requirements, estimate LOE and create functional requirements for key Salesforce projects.- Creation of REST services in APEX to integrate with our internal systems.- Configuration of Salesforce including but not limited to validation rules, workflows, process building flows, visual flows, quick text, macros and action buttons.- Migrate acquisitions from proprietary CRM solutions to Salesforce.- Migration from Salesforce Classic to Lightning Experience.- Migration from Salesforce Classic Knowledge to Lightning Knowledge.- Creation of self service community site for customer Knowledge article consumption, case management and live agent chat functionality.- Creation of custom Lightning components for community case management and chat functionality.- Creation of Lightning components for Lightning page utility bar.- Creation of Apex batch jobs for data management and archival.

Jacksonville, Florida Area

- Development of architecture libraries providing functionality for application development in a distributed client/server environment. Libraries written in C on UNIX platform wrapping Tuxedo functionality and accessing Oracle tables using SQL.- Development of Windows COM components and DLLs using Visual C++ and MFC.- Design and Development of client/server application using Information Engineering Facility (IEF).

Master Of Science - Ms, Management Information Systems

Bachelor Of Science - Bs, Aviation Management