Timothy Douglas Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

▪ Working as part of a small team representing a well-established, successful cafe, I am responsible for overseeing the front of house operations during my shift including the provision of food & beverages as well ensuring that all customers are being taken care of and receiving exemplary service. ▪ Assisting the manger with the operation and curation of the business’ instagram account, which currently has over 3500 regularly engaged followers.

Brisbane, Queensland, Australia

▪ Communicating with individuals over the phone with whom I had no prior contact with in order to engage them inmarket research or political surveys.▪ Using the information regarding the research provided to me by my supervisors or included in the relevant dossier inorder to answer any customer queries and in doing so providing trustworthy and robust customer service.▪ Engaging individuals for market research surveys in Face-to-Face, high-intensity environments such as airports and trainstations, requiring me to be able to answer questions quickly as well as employ my negotiation skills.

Brisbane, Queensland, Australia

▪ Worked across all of the Blackstar Coffee retail locations in a Head Barista/Manager capacity.▪ As the most proficient Barista within the company, I was responsible for the provision of consistent, attentive and effective customer service in order to maintain and promote the Blackstar brand through the delivery of a high quality product.

Brisbane, Queensland, Australia

▪ Ensuring an exceptional level of customer service was being delivered to all patrons through creating a warm, inviting atmosphere within the business as well as fostering positive work relationships between the staff.▪ Utilising the Adobe Creative Suite, Acrobat and Microsoft Publisher in creating seasonal menus in collaboration with the Head Chef as well as designing promotional materials for different services offered by the business.▪ Assisting the Owner with the creation of training material to streamline the on-boarding of new staff members.

Brisbane, Queensland, Australia

▪ Ensuring an exceptional level of customer service was being delivered to all patrons through creating a warm, inviting atmosphere within the business as well as fostering positive work relationships between the staff.▪ Utilising the Adobe Creative Suite, Acrobat and Microsoft Publisher in creating seasonal menus in collaboration with the Head Chef as well as designing promotional materials for different services offered by the business.▪ Assisting the Owner with the creation of training material to streamline the on-boarding of new staff members.

Bachelor'S Degree, Politics, Philosophy And Economics, 6.0 Gpa

High School Diploma