Tim Dunsmore Email & Phone Number

Shippensburg, Pennsylvania, United States

Shippensburg, Pennsylvania, United States

Troubleshoot Windows 7 and MacOS computer issuesCisco VOIP phone supportSupport and maintain proprietary applicationsLog all calls and maintain users in Remedy ticketing systemConnect users to print servers and troubleshoot printer issuesSingle sign on authentication and troubleshooting Cisco AnyConnect VPN troubleshooting and user trainingSupport Mobile devices and troubleshootingDesksite document management systemCitrix Remote access support

Johns Hopkins University

Chambersburg, Pa

✓ Specialized in troubleshooting General Service Administration telework users on VPN and Citrix✓ Last level of phone remote support prior to desk side support✓ Managed ticket queue for three GSA regions, assigned tickets to local technicians of those regions✓ Support of an enterprise network with 2,000+ servers and 17,000 users✓ Support and maintain proprietary applications✓ Run SLA reports for the ticket queues I managed✓ Remote control support via Bomgar and CA… Show more ✓ Specialized in troubleshooting General Service Administration telework users on VPN and Citrix✓ Last level of phone remote support prior to desk side support✓ Managed ticket queue for three GSA regions, assigned tickets to local technicians of those regions✓ Support of an enterprise network with 2,000+ servers and 17,000 users✓ Support and maintain proprietary applications✓ Run SLA reports for the ticket queues I managed✓ Remote control support via Bomgar and CA Desktop Management DSM✓ Single sign on authentication and troubleshooting✓ Checkpoint VPN troubleshooting and user training✓ CA DSM Client Manager to push software to user computers✓ Log all calls and maintain users in Service Now ticketing system✓ Troubleshoot iOS, Android, and Blackberry devices✓ Connect users to print servers and troubleshoot printer issues✓ Support Google mail, Google video chat, Google drive✓ Troubleshoot Windows XP and Windows 7 issues✓ Cisco VOIP phone support Show less

Troubleshoot Microsoft Office issuesMap network drives and printersProvide user account support

Assist customers with internet and email supportTroubleshoot connection problemsConfigure modems and routers

Managed bakery employees, scheduling and trainingOversaw bakeshop production for student dining and catering Ensured quality product and safe food handling

Bachelor Of Science - Bs, Cybersecurity

Network Security

Computer Science

Associate, Baking And Pastry Arts

Diploma