Timothy E. Email & Phone Number

Germany

Germany

trouble shoot software issues with QMF, DSS, JAMS, iPhone, digi, ECS, EBS systems, printer issues, windows 10, network issues, inventory control, imaged desktops, laptops, tablets . assisted server back up team in replacing back up disks.

Germany

-Install and mapped Kyocera 4200 printers for windows printing and Distribution Standard System (DSS)-Set up 5 Herbi carts for mobile print areas in DSS-Inventory of printers, monitors, laptops, and desktops-Imaged HP G1 and G2 600 Desktops and G1 and 62 650 Laptops-Assisted SCCM team troubleshooting imaging issues-Assisted the Network team in trouble shooting network connect issues-Completed numerous Remedy incidents and Work Orders-Provided remote tech support via RDP and Dameware-Configured Apple iphones for enterprise deploymenttransferred to GDIT due to change of companies in contract

Norfolk Naval Shipyard

stopped being network admin due to change of contract

Norfolk Naval Ship Yard

• Used Netsight to remotely manage DLA networks• Worked as Network Administrator Assistant monitoring of wireless network using Cisco Prime• Used NetScout LinkRunner LRAT-1000 Network Testing Fluke and Loopback to test and troubleshoot network connectivity issues and verify port settings.• Puttied into switches to change VLANs, port security settings, enable ports, and setup settings• Participated in the Virtual Desktop Interface (VDI) testing and Windows 10 upgrade projects• DRMO and reset 123Teklogic Wireless Controllers to Factory Settings ( Cisco Wireless Upgrade)• Supported DLA WLAN team with troubleshooting fiber interface errors ( Brocade ESX)

Norfolk, Virginia Area

• Used Netsight troubleshoot and manage DLA networks at Norfolk and Norfolk Naval Shipyard• Spearheaded the 50 printer upgrade project from Kyocera 3820 model to the 4200 model• Worked as Network Administrator Assistant monitoring of wireless network (Cisco Aps)• Initialized the label printer conversion from PM4i to the PrintronixRFID thus saving $43,000• Managed software updates and installs via Microsoft Software Center • Used NetScout LinkRunner LRAT-1000 Network Testing Device to test and trouble shoot network connectivity issues and verify port settings. • Puttied into switches to change vlans, port security settings, enable ports, and setup settings• Participated in the Virtual Desktop Interface (VDI) testing project

Chesapeake , Va

-reimaged 57 Lenovo M58 and M91 Desktops and 83 T400-T440 Lenovo Laptops-resolved 93 desk side support issues using IMPACT (IBM Ticket Management System)Setting up 23 WEBEX training sessions-originated new procedures to change the process of changing IE11 back to IE 8 after accidental upgrade by remote user. The new solution did away with the old solution of re-imaging the computer to the few minutes to reconfigure IE 11

Norfolk, Virginia Area

- Installed operating systems (Win98SE, WIN2000, XP, Umbutu, Mandriva, and SUSE)- Installed, troubleshot, upgraded and repair of hard drives, CD-ROMs, printers, NIC, ZIP drives, modems, disk drives and various peripherals- Spyware / Adware removal experience - Walked customers through the system registry and windows based tools to correct OS conflicts- Assisted in setting up a Beowulf Cluster - Upgraded software programs, BIOS, and OS

Norfolk Va

•Provided help desk customer service to correct software and hardware issues after refresh- including network connectivity issues, driver issues, registry resolution, etc.•Networked computers for data transfer via DNA software or manual migrations•Advised customers concerning equipment operation and maintenance•Furnished training to end users for OS and application usage•Resolved Outlook 2010 email issues

Norfolk, Virginia Area

- provided support for the Wells Fargo/Wachovia Conversion project- removed the old Wachovia servers

Norfolk, Virginia Area

- Installed Cradle Point network devices for Sate Farm offices in Hampton Roads.- Installed ATT, Sprint, and Verizon air cards- Trouble shoot wireless network connectivity issues

Norfolk, Virginia Area

- Deployed SIPR and NIPR computers for the Navy Marine Corps Intranet (NMCI) project- Installed drivers for printers, scanners, monitors, and other peripheral devices.- Provided help desk services to correct software and hardware issues after refresh as sweeper- Network computers for data transferred data via DNA software or manual migration

Bs, Computer Science

As, Business Administration

Phi Beta Kappa-Cum Laude