I am a Technical Support administrator and my specialty is helping employees resolve complex computer issues impacting their ability to work. I do this by using my technical and honed troubleshooting skills and probing questions to determine the root cause. I have been successful because of my dedication and highly effective skill set. I am an engaged leader and team player with strong interpersonal, communication and analytical skills.• Subject Matter Expert (SME) for the nationwide server refresh, partnering with coworkers to complete DNS updates when new server was brought online, test file share access, ensure print server active for start of business • Wireless survey administrator completing virtual wireless surveys for new sites, site expansions, and new technology within North America• Contributed to the IT Field team SLA success by maintaining above 90% response to client incident and 90% resolve client incident • Drove cultural change when the business upgraded computer operating systems to Windows 7 by conducting a tech bar at our corporate office, showing and interacting with employees as we reviewed the changes in a fun and inviting environment • Circuit analyst team, working directly with facilities that had network related slowness and proactively monitoring all other sites within Ontario to ensure the business network was not bottlenecked by the ISP circuit• Annually negotiating preventative maintenance contracts for Canada Data Center Generator and Air Conditioning unit, interviewing multiple vendors and reviewing quotes confirming the best service at a reasonable cost• Coordinate and manage 3rd party vendors as well as internal teams to plan, install and configure network infrastructure within new and existing facilities, corporate office space, remote offices and production facilities
Listed skills include Itil Certified, Troubleshooting, Active Directory, Bmc Remedy, and 39 others.
