Timothy Kilzer Email & Phone Number

Tampa, Florida

* Led team to have positive comps for 2016, 2017, 2018, and 2019. #3 increase in the brand for 2017* Assumed acting General Manager position temporarily from mid November 2015 to mid February 2016*Managed Design Crew and generated sales from virtual appointments during two month store closure in 2020.* In partnership with the GM, ensures store meets or exceeds sales and contest goals. Meets payroll goals based on current trends.* Prioritizes, plans and adjusts schedules and daily agendas to meet business goals. Holds team accountable to achieving goals.* In partnership with the GM, recruits, interviews, and selects qualified candidates to build a talent pipeline to achieve current and future business goals.* Trains and motivates all associates through on-going programs in sales, customer service and product knowledge.* Develops associates to assume increased levels of responsibility.* Assesses performance and provides on-going feedback; Completes and delivers performance appraisals and development plans.* Ensures team provides an exceptional customer experience in the store to achieve World Class Service standards.* Maintains presence through effective floor management and ensure staff coverage in all areas of the store.* Maintains a safe work environment and ensure ongoing safety training and awareness.* In partnership with the GM, manages store-operating procedures i.e., inventory levels and cash control to minimize store losses.* Responsible for ensuring the store meets company guidelines in opening and closing.* In partnership with the GM, monitors company assets through accurate inventory procedures.* Ensures store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.* Exemplifies and ensures associates comply with all Company policies and procedures.* Creates and maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Tampa, Florida

* Set the pace on sales floor and model desired behaviors to generate sales and build loyal customer relationships.* Took ownership for delivering exceptional customer service, using all available resources to provide a complete solution.* Communicated and held self and team accountable for achieving daily goals for sales, productivity and business development.* Trained and motivated associates to improve selling and service performance through on-boarding and ongoing sales, customer service and product knowledge skill building activities.* Prepared associates for increased levels of responsibility, using Division of Responsibility assignments to develop sales and operational skills.* Maximized team and individual performance through consistent coaching and feedback using performance management processes.* Built positive working relationships with store management team to clarify priorities, share business insight and best practices.* Contributed in management and store meetings, offering suggestions for associate development, and operational improvements.* Communicated openly to create an environment where associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.* Performed operations functions ensuring Company standards and policies are met for store opening and closing, cash and media handling, back office management procedures.* Maintained and executed visual and merchandise standards including merchandise presentation, merchandise management and store maintenance.* Protected company assets and minimize loss by ensuring all store policies and procedures are met including; workplace safety, risk management, merchandise management, and loss prevention, in the absence of Associate or General Manager.

Tampa, Florida. Orlando, Florida.

* Assumed the role of Associate Manager for approximately seven months during a co-worker was on medical leave* Set the pace on sales floor and model desired behaviors to generate sales and build loyal customer relationships.* Took ownership for delivering exceptional customer service, using all available resources to provide a complete solution.* Communicated and held self and team accountable for achieving daily goals for sales, productivity and business development.* Trained and motivated associates to improve selling and service performance through on-boarding and ongoing sales, customer service and product knowledge skill building activities.* Prepared associates for increased levels of responsibility, using Division of Responsibility assignments to develop sales and operational skills.* Maximized team and individual performance through consistent coaching and feedback using performance management processes.* Built positive working relationships with store management team to clarify priorities, share business insight and best practices.* Contributed in management and store meetings, offering suggestions for associate development, and operational improvements.* Communicated openly to create an environment where associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.* Performed operations functions ensuring Company standards and policies are met for store opening and closing, cash and media handling, back office management procedures.* Maintained and executed visual and merchandise standards including merchandise presentation, merchandise management and store maintenance.* Protected company assets and minimize loss by ensuring all store policies and procedures are met including; workplace safety, risk management, merchandise management, and loss prevention, in the absence of Associate or General Manager.

Tampa/St. Petersburg, Florida Area

* Assisted the Store Manager in managing the operational execution of the store to ensure positive customer experiences and to drive profitable top-line sales growth* Took ownership of a unique Division of Responsibility, including areas of visual, HR, and operations* Drove the visual execution of the store according to company standards * Recruited staff, and manages the store schedules* Delivered orientation and ongoing education for associates * Managed store stockroom processes, merchandise flow activities, and coaches to help reduce shrink in the store

Tampa/St. Petersburg, Florida Area

* In partnership with the General Manger, ensure store meets or exceeds sales and contest goals. Meet payroll goals based on current trends.* Prioritize, plan and adjust schedules and daily agendas to meet business goals. Hold team accountable to achieving goals.* In partnership with the General Manager, recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business goals.* Train and motivate all associates through on-going programs in sales, customer service and product knowledge.* Develop associates to assume increased levels of responsibility.* Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans.* Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.* Maintain presence through effective floor management and ensure staff coverage in all areas of the store.* Maintain a safe work environment and ensure ongoing safety training and awareness.* In partnership with the General Manager, manage store-operating procedures i.e., inventory levels and cash control to minimize store losses.* Responsible for ensuring the store meets company guidelines in opening and closing.* In partnership with the General Manager, monitor company assets through accurate inventory procedures.* Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc.* Exemplify and ensure associates comply with all Company policies and procedures.* Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.* Monitor assets through accurate inventory management procedures.* Assumed acting General Manager position temporarily for approximately three months

Tampa/St. Petersburg, Florida Area . Longmont, Colorado. Ft. Collins, Colorado.

* Lead a fast, fun and friendly sales floor and service team.* Provided excellent guest service.* Coached and evaluated team member performance.* Delivered impactful sales floor presentation through signs, labels and associate training.* Used wide varied of technology to impact service.* Cross trained and worked in other areas of store as needed.* Actively participated in loss prevention including internal investigations and apprehensions.* Interviewed, hired, and trained staff. * Worked in high volume cash office processing large amounts of cash.

Orlando, Florida Area

As a part of the Disney College Program, participants have the incredible opportunity to advance their strengths and interests, meet guests and cast members from around the country and take part in educational opportunities students can't get anywhere else. This truly unique program allows participants to network with leaders, take part in personal and career development classes, and build transferable skills such as problem-solving, teamwork, guest service and effective communication.

Loveland, Colorado And Greeley, Colorado

* Hired, trained, and managed a team * Coached and evaluated team performance* Ensured quality service in a fast paced environment* Performed daily deposits and bank transactions* Ensured store met all company and legal food quality and safety requirements* Ensured store was within acceptable budget guidelines and prevented loss

Foreign Language Teacher Education, Business

Participated in Walt Disney World Internship program January to June of 1992.

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Chamber Singers, Swim team, Drama productions