Timothy Leblanc Email and Phone Number

• Led team and projects using Scrum and SAFe methodologies. Acted as hands-on Scrum Master, Product Owner and RTE.• Completed projects by coordinating resources and timelines.• Managed entire budget for all programs, managed the timeline, sprints, cost and delivery to the customer.• Led development team and PMO resources in the US, India and Pakistan.• Maintained a team by recruiting, selecting, and training team members.• Developed, defined and led the product roadmap, customer experience, go-to-market strategy and business case to launch, as well as ongoing enhancements post launch.• Continuously evaluated the existing product set to ensure there were no gaps.• Proactively made recommendations for enhancements to product offering to stimulate sales and meet objectives.• Tracked, analyzed and evaluated product performance in order to provide actionable insights to continuously improve the products performance and profitability.• Created product spec sheets to be distributed to all stakeholders across the organization – clearly articulating all business requirements, and product functionality.• Worked jointly with the Product & Platform Strategy teams to ensure global product launch dates were met

• Completed projects by coordinating resources and timetables with teams of focus.• Verified application results by conducting system audits of technologies implemented.• Recommended information technology strategies, policies, and procedures by evaluating organizational outcomes.• Maintained team by recruiting, selecting, and training team members.• Maintained effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Accomplished results by clearly communicating job expectations, including appraising job results, coaching and disciplining team members, and enforcing systems, policies, and procedures.• Led team and projects using Scrum and SAFe methodologies.• Collaborated with other teams and architects to implement software solutions along with test automations.• Developed visions and missions in test automation for teams and clearly communicated expectations.• Oversaw project executions and ensured test automation deliverables are met including identifying and resolving challenges and issues.• Developed innovative methodologies to improve test efficiencies and regression coverages.• Provided detailed recommendations with respect to test methodologies tools and technologies.

Crain's Detroit• Defined project scope, goals and deliverables that supported business strategy in collaboration with senior management and stakeholders.• Developed full-scale project plans and associated communication documents.• Set and continually managed project expectations with team members and other stakeholders.• Identified and managed project dependencies and critical path.• Lead team and projects using Scrum methodologies.• Planned, scheduled and tracked project milestones and deliverables using appropriate tools.• Developed and delivered status reports, proposals, scope documentation and presentations.• Proactively managed changes in project scope, identified potential risk, and devised contingency plans.• Defined project success criteria and disseminated them to involved parties throughout project life cycle.• Created, maintained and grew strategic relationships with internal stakeholders and vendors.• Coached, mentored, motivated and supervised project team members and vendors, and influenced them to take positive action and accountability for their assigned work.

• Managed software development projects from beginning to end using Scrum.• Responsible for successful launch of the product.• Ensured Business Requirements Documents are technically complete.• Responsible for the technical Design/Solution Architecture, Construction, Implementation, and Deployment.• Managed Scrum ceremonies.• Ensured that Stories are properly estimated.• Ensured that Stories are assigned to appropriate resource based on skill level.• Managed the Backlog by working with the Product Owner.• Ensured the Scrum Wall in JIRA is maintained and updated.• Developed and maintain project timelines.• Identified resources needed.• Identified and resolved potential conflicts or challenges during the project.• Ensured projects are on track.• Responsible for a broader understanding of the development tasks to ensure best tactics are used to solve individual problems.• Responsible for enforcing code reviews, automated testing, enforcing best practices and low-level security reviews.• Acted as mentor to developers.• Created software release builds.• Handled routine personnel management duties for the developers.

• Managed a Scrum team of Information Architects, Technical Business Analysts, Software and Mobile Developers within the Application Development department at North American Bancard.• Worked with Product Owners and individual business Stakeholders within the organization to define Business Requirements/Value, Product Backlog and Sprint Backlogs. Utilize Atlassian Confluence and JIRA to manage project timelines and sprint backlogs.• Performed design and development using Scrum processes. • Organized and facilitated release planning, daily stand-up meetings, reviews, retrospectives, and sprint planning, demos and other Scrum related meetings• Tracked and communicated scrum metrics including team velocity and sprint/release progress • Ensured the development teams were practicing the core agile principles of collaboration, prioritization, team accountability, and visibility • Updated agile tracking systems to provide transparency on Project & Sprint Backlogs • Assisted with internal and external communication, improving transparency, and radiating information • Assisted team with making appropriate commitments through story selection and task definition• Improved the productivity of the team in any way possible• Served as an Agile Team Facilitator to assist software development teams through scrum ceremonies.• Coached Software Development Managers and Scrum Masters on how to use agile principles correctly and mentored their teams in the continuous use of agile.• Served as agile SME to teach best practices throughout the entire organization.

General Motors• Solution Architect for GM’s efforts to establish a new graphics and text production process working with the GM UI design teams.• Managed all design and development teams using scrum methodologies. • Defined graphics pre and post-production processes and documented.• Developed and implement a “change management” plan for the project that includes proper training and communication to GM designers to ensure project success.• Rolled out planning and execution into the GM technical environments.• Interfaced with GM management for planning/status activities.• Implemented Content Management best practices.• Worked with cross-functional and cross-cultural teams spread across geographies and time zones.• Defined test and gate-check procedures for graphic deliverables.• Managed GM onsite design and analyst resources.

• Managed a Scrum team of Information Architects, Technical Business Analysts, Software and Mobile Developers within the Application Development department at North American Bancard.• Worked with mobile developers to define requirements for the design and build of our latest applications for Android and iOS.• Worked with Product Owners and individual business Stakeholders within the organization to define Business Requirements/Value, Product Backlog and Sprint Backlogs. Used JIRA to manage project timelines and sprint backlogs.• Developed Project Charters and Business Requirements Documents (BRD).• Facilitated business unit and technology planning meetings for the identification of cost-effective solutions (communicating business value). • Performed design and development using Scrum processes.

Blue Cross and Blue Shield of Michigan• Managed a team of Information Architects, Technical Business Analysts, Content Editors and Developers within the Online Business and Digital Experience department at Blue Cross and Blue Shield of Michigan.• Worked with strategic, creative and technical teams to proactively develop new ideas.• Worked with individual business units within the organization to define business requirements. • Managed projects using Microsoft Project and issue tracking tools like JIRA.• Collaborated with Corporate Marketing and Product Management in web site management activities for bcbsm.com.com including SEO/SEM management. • Performed design and development using Iterative and Scrum/Agile processes. • Managed multiple vendors for design, development and build of the website and CMS tool using Adobe CQ.

• Functioned as Supervisor over a group of professional and technical employees. Instructed assigned, scheduled, checked work and appraised performance. Participated in decisions to hire, discipline, discharge, and award pay increases and/or promotions.• Performed complex studies in County departments and/or local agencies to determine the feasibility and economic advisability of various application and computer technology approaches and develop methodology for implementing new systems or improving existing ones. • Conferred with department heads and/or local administrators to determine specific problems and system requirements such as connectivity, types of reports, degree of data summarization and format desired. • Prepared and presented cost estimates and cost/benefits justifications for various new system designs for use in discussing their feasibility with the end user. • Organized information into accessible work files, prepared detailed program specifications, and performed other systems design functions necessary to implement new systems. • Prepared system development, user and operational documentation detailing the requirements of new systems for users and computer operations personnel to ensure smooth implementation and effective utilization. • Monitored programmer consistency in adhering to software development and data base standards, and the effectiveness with which they use the established computer systems and data base software to develop and modify applications to meet operating department needs.• Utilized current county-wide and/or department specific software to complete assignments.

Ford Direct• Served as the Technical Project Manager of the new Ford and Lincoln QR Code Project. QR Code Project entails addition of window stickers for 2012 model year vehicles featuring a Quick Response Code. The code is read by a smartphone with a QR scanner application. When scanned, the code is sent to the mobile website created by FordDirect. The site shows VIN specific information, color correct photos of the interior and exterior of the vehicle, as well as current incentives. Customers can also search similar dealer inventory, request a quote, contact the dealer directly via phone number, or share their find with a friend.• SOW creation, strategic planning from concept to launch, budget and timeline management, and post-launch maintenance.

• Provided engagement management for Global Delivery Organization (GDO) services, driving delivery success and customer satisfaction.• Worked directly with customers to understand business and technical requirements, crafting delivery proposals, Statement of Work (SOW) contracts, and project plans that ensured successful execution.• Managed a number of direct reports such as Project Managers, Business Architects, Solution Architects, Developers and QA Testers.

• Managed a team of Information Architects, Technical Business Analysts and Technical Project Managers within a large Software/Application development department. • Established client relationships and defined business requirements. • Managed from budget inception through closure, high visibility B2C projects such as Comerica.com, Web Banking, Web Bill Pay and Customer Connect, as those had the most demand and attention from upper management team. • Controlled projects using Microsoft Project and Compuware Changepoint tools. • Oversaw concept identification and development, iterative requirements and design, key dependencies and interrelationships, system workflows and user interfaces. • Facilitated business unit and technology planning meetings for the identification of cost-effective solutions (communicating business value). • Collaborated with Marketing and Product Management in web site management activities for Comerica.com including SEO/SEM management. • Performed design and development using Iterative and Agile processes. • Developed both Comerica.com and the intranet site using Microsoft SharePoint 2010.

• Managed a team of technical and functional IT employees in order to maintain and build client relationships. This team included both Information Architects and Analysts. • Oversaw team of Information Architects that performed metric analysis, usability studies, heuristic evaluations, and the creation of wireframes. • Oversaw Business Analysts that handled requirement gathering and documentation, use cases, and functionality testing. • Led department and enterprise wide initiatives and projects. Involved in the strategy and direction of numerous customer facing web interfaces.• Responsible for budget and resource management for the production of www.gmacfs.com, as well as several automotive application development projects on www.nissanusa.com, www.mazdausa.com and www.toyota.com.• Heavily involved in process documentation utilizing MS Project. • Responsible for approving timelines and cost projections for all teams involved in the interactive process, which included IA, Creative and Technical.• Oversaw projects with Budgets ranging from $1-$6 million in scope. • Thoroughly involved in Change Management and conflict resolution. • Extensive interaction with client and end customers. This primarily involved external client’s due to the agency nature of the company. Some internal customer projects were overseen, as well.

• Responsible for the management of Producers, Project Engineers, Developers and Information Architects for all projects. This management included overseeing both the technical and functional aspects of projects. • Managed technical aspects including overseeing site flows, wireframes, usability testing, and heuristic evaluations. Oversaw the development of best practices for user experience designs. • Oversaw business analysts that were responsible for requirement gathering and documentation, process and strategy, and functional testing. • Managed client deliverables, budgets and timelines. Client management was a main focus of the position. This included overseeing the documentation of information and presenting it to the end customer. Worked as a liaison between the technical and functional employees to present thorough information to the end user. • Responsible for the management of all cross-brand website applications for DaimlerChrysler.• Worked on applications including Build & Price, Get-a-Quote and Site Search for Dodge, Chrysler and Jeep.com websites.

• Served as the Interactive Production Director in the marketing group.• Managed Senior Producers, Producers and Online Media Producers. All projects were managed using PMI Methodologies.• Responsible for budget and resource management for the production on lincoln.com and mercuryvehicles.com.• Responsible for approving timelines and cost projections for all teams involved in the interactive process, which included Account, Creative and Technical.• Oversaw all Online Media and Search Engine Optimization initiatives.

• Served as a Senior Interactive Producer on gm.com and oldsmobile.com. Both sites use HTML, JavaScript, JSP, as well as Perl, and CGI scripts, and run on UNIX. Backed with Oracle. • Responsible for client interaction, sales, quoting, sitemap creation, timeline development, managing budget, and managing all creation and development from client to launch.

• Served as a Project Manager for high profile web projects such as Blue Oval Certified, Eaton Torque Control Products, Ford Performance Parts, Ford F-Series, Team Ford Racing, Ford Racing, Lincoln Premier Experience, Mercury Advantage, 2003 Pontiac Vibe Launch, Ford Daily Parts Advantage, and Ford iCollection. • Programmed all of these sites using HTML, JavaScript, ASP or JSP and ran on Windows NT, UNIX, BroadVision, or Bluestone servers. Most were backed with Microsoft SQL Server, Informix or Oracle. • Responsible for quoting, sitemap creation, timeline development, managing creation and development from client to launch. • Served as Senior Producer on the following marketing promotional CDs, Carhartt Outerwear Products, 2002 Audi Products, Volkswagen Owners Club, 2002 Mercedes Benz Product Launch, and Cadillac Seville Launch.

• Managed all aspects of corporate marketing media, which included Internet/Intranet (www.fanucrobotics.com) site maintainer.• Developed and created marketing materials such as magazine ads, corporate mailers, new corporate brochures, tradeshow graphics and promotional items.• Developed marketing programs for FANUC's system integrators, which included an extranet site where products I designed, such as posters, flags, banners and floor graphics, could be ordered. This form of communication with integrators was a first for the corporation.• Used MS Project, Visio, Excel, Word and Outlook to manage the decimation of project status information to all team members regarding both desktop migration and server/storage solutions and upgrades.

• Served as company "Webmaster" (www.carboloy.com). • Managed website / e-commerce design and development. • Managed the creation and design of all company catalogs and special promotional mailers. • Coordinated company participation in regional tool shows as contracted by the Director of Marketing Communications. • Designed new look for the company booth for IMTS ’98.

• Managed all Internet/Intranet design, programming, and training of departments on how to use authoring tools, and implementation for the Health System. • Responsible for updating a 75+ page existing Internet site while newly designed site was being constructed.• Designed and programmed a 700+ page intranet site, and maintained the Windows NT Server. • Due to success, the intranet was operational within the first six months of starting the project.

• Responsible for the graphic production and design of the 100+ page Delphi Automotive Internet website and the 50+ page Global Venture Intelligence Network Internet website, as well as other EDS Intranet sites. • Responsible for the design layout, creation of all web graphics (GIF89a's, JAVA Applets), use of HTML and HTML authoring programs. • Responsible for the design and production of all promotional and communication materials for the Delphi Engineering division of EDS. • Materials included promotional and sales presentations, newsletters, brochures and internal communications. • Successes included the design and development of a presentation that was given to thousands of people at the Delphi World Conference in Washington D.C. • Developed all of the marketing presentations for the Design for Manufacturability group, which was integral in landing contracts with customers such as Rolls Royce Aerospace and several divisions of General Motors.