Timothy Linsdau Email & Phone Number

San Diego, California, United States

• As an advocate for customer needs, I work cross-departmentally to foster healthy business relationships based on our mutual understanding of technology's impact. In this role, I address product questions, unmet.
• Managed team workflow (via Jira) resulting in a 63% increase in annual ticket submissions, without additional budget allocation.

San Diego, California

• During my tenure, I provided exceptional technical support to patients and medical professionals, prioritizing compliance and upholding high-quality standards. I played a crucial role in analyzing patient and product.
• Achieved a 15-day decrease in ticket cycle time by creating process flow and training documents for escalating anomalies to Software R&D.

Greater San Diego Area

• In my capacity, I conducted both on-site and remote repair and maintenance for personal computers and peripherals, efficiently resolving a wide range of technical issues. I was responsible for designing, implementing.
• Met customer needs, scheduled work, ordered parts, estimated repairs, and educated customers on safe internet practices.

Department writer focused on lifestyle design for working fathers in San Diego.

Greater San Diego Area

• In my role, I reported, diagnosed, and meticulously tracked trouble tickets using Salesforce CRM. This involved providing detailed descriptions of errors and issues to facilitate swift resolution by the technical team..
• Improved driver training and call center response times with cash management team, decreasing machine downtime by 12%.

Greater San Diego Area

California licensed Property, Casualty, Life, & Healthcare insurance agent.

Greater San Diego Area

• I supervised a team of 50 clerks across the office operations, Quality Assurance, and IT departments, ensuring smooth operations for census data gathering. I administered updates through a case management system to.
• Trained field representatives on Census protocols, monitored and maintained office equipment, and troubleshooted network applications using Remedy ticket system.

San Diego, California

• I coordinated agency operations, overseeing various activities to ensure smooth functioning and exceptional service. I managed meetings, client correspondence, and policy sales appointments, ensuring that all.
• Grew sales of life, health, commercial, and property and casualty policies, ensuring smooth operations and client satisfaction.

• I trained employees in safety, regulatory compliance, sales techniques, and store policies, ensuring that all team members were knowledgeable and compliant with regulations. I upheld the privacy and security of.
• Maintained store condition by managing facility, troubleshooting systems, and ensuring data backups.

Bachelors, Business Management

Activities and Societies: Member of AITP (association of information technology professionals) Member of Student Business Council Member.

Associate Of Arts (Aa)

Certified Lean Six Sigma Green Belt